ViciDial/agc_2-X
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cda1fec0dd20e4837af4afdfe7db46b79d9494ab
Commit Graph
417 Commits
Author SHA1 Message Date
mattf cda1fec0dd Added Dispo URL Filter feature 
git-svn-id: svn://192.168.202.10@2964 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-04-12 03:19:07 +00:00
mattf 2ef52550a1 Added pause code manager approval option, requires a manager to approve a 
specific flagged pause code before the agent is allowed to use it in their agent screen.
Added switch lead log entry display to modify lead admin page

git-svn-id: svn://192.168.202.10@2963 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-04-11 17:18:42 +00:00
mattf 8c36cfdc9d Fix for LogiNCamPaigns function, removed unnecesary onfocus trigger in vdc_db_query.php, issue #1074 
git-svn-id: svn://192.168.202.10@2931 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-28 12:30:33 +00:00
mattf dd0cbc90c8 Fix for callback alt dial isssue #1066 
git-svn-id: svn://192.168.202.10@2920 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-16 19:51:52 +00:00
mattf 8ca0300241 Added CID Groups, allowing for groups of caller IDs to be defined by state 
or areacode

git-svn-id: svn://192.168.202.10@2917 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-15 18:26:33 +00:00
mattf 3e73551aa6 Added callback_datetime as dispo call url variable 
small fix to cached stats in AST_VDadapt.pl script

git-svn-id: svn://192.168.202.10@2913 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-12 21:41:03 +00:00
mattf 85a7ceae73 Fix for callback list issue #1062 
git-svn-id: svn://192.168.202.10@2909 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-10 12:09:30 +00:00
mattf 4ab83a9e0c Added new PRESS_CALLBACK_QUEUE option to Hold Time and Wait Time In-Group settings, allowing for a customer to retain their place in line in the queue and be called back when their turn is reached. 
Added new Closed Time features to In-Groups that allow all calls in queue to be presented with an option when the in-group closing time for the day has been reached. Also, an option was added to manually force the end of all queueing of calls for an in-group for the day.
Added dial_ingroup option to Agent API external_dial function.
Added In-Group option to look up timezone of customer when a new lead is added during the routing of the call.

git-svn-id: svn://192.168.202.10@2905 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-07 04:48:33 +00:00
mattf 45405ab682 Fixed ereg issue in vdc_db_query.php 
git-svn-id: svn://192.168.202.10@2900 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-31 16:20:20 +00:00
mattf b1d3549fcb Added next_dial_my_callbacks campaign option 
git-svn-id: svn://192.168.202.10@2881 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-09 03:31:03 +00:00
mattf 55a84094f2 Added List Override setting for Default Transfer Group 
Added caching of inbound call stats for adapt script

git-svn-id: svn://192.168.202.10@2876 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-27 12:47:35 +00:00
mattf 1ce740e75c small fix for leads with no custom fields 
git-svn-id: svn://192.168.202.10@2869 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-04 22:49:59 +00:00
mattf 97208cb58f Fixes for custom field duplicate fields in vdc_db_query.php 
git-svn-id: svn://192.168.202.10@2868 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-04 20:31:18 +00:00
mattf aaf022287a Added Agent Screen Time Report campaign option, to display agent time statistics in the agent screen for the current day. 
git-svn-id: svn://192.168.202.10@2865 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-30 08:16:18 +00:00
mattf 1b066679ac Added ability to display inbound email messages in Script tab scripts 
git-svn-id: svn://192.168.202.10@2861 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-26 19:21:12 +00:00
mattf ff0ebcd509 Added Max Inbound Calls Outcome to allow for different behaviors when an agent reaches their maximum inbound calls for the day 
git-svn-id: svn://192.168.202.10@2859 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-24 17:07:47 +00:00
mattf b0911d00bf Added the ability to include duplicate custom text fields in a custom fields 
form in the agent screen.

git-svn-id: svn://192.168.202.10@2855 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-17 06:52:37 +00:00
mattf ca4fcbfb19 Added --wipe-closer-log flag to ADMIN_archive_log_tables.pl 
Added queue_log logging to inbound email handling

git-svn-id: svn://192.168.202.10@2847 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-10-26 14:27:27 +00:00
mattf 5cbe720eee Added scheduled_callbacks_email_alert campaign option 
git-svn-id: svn://192.168.202.10@2842 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-10-19 02:12:27 +00:00
mattf e9e71e5cab Fix for no-hopper dnc dialing issue 
Small change for two agent events

git-svn-id: svn://192.168.202.10@2814 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-14 01:16:04 +00:00
mattf b047a748dc Added In-Group option to ask callers if they would take a survey after agent has handled their call. Overrides agent HANGUP CUSTOMER button to send call to survey instead. Includes sample 'survey_' audio 
Added HTML option to User Group Hourly Detail report
Small fix for XFER LINE HUNG UP detection

git-svn-id: svn://192.168.202.10@2804 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-08-17 17:34:09 +00:00
mattf cd25454866 Changed agents view to use last_state_change for time 
git-svn-id: svn://192.168.202.10@2792 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-07-12 19:49:48 +00:00
mattf e095721294 Added URL logging of Agent Screen Webform button clicks and URLs 
git-svn-id: svn://192.168.202.10@2788 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-07-10 22:09:36 +00:00
mattf 7e8eb377b8 call logging bug fixed in vdc_db_query.php 
Added option for fixing length_in_sec on vicidial_log and vicidial_closer_log records in AST_cleanup_agent_log.pl script

git-svn-id: svn://192.168.202.10@2778 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-06-10 13:15:34 +00:00
mattf c65e98091d Added 'commit' function to force immediate submission of Customer Information changes to database 
git-svn-id: svn://192.168.202.10@2777 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-06-09 21:21:47 +00:00
mattf 5a1153dc85 Added vendor_lead_code to agent lead search results screen 
git-svn-id: svn://192.168.202.10@2773 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-06-05 20:36:12 +00:00
mattf 9cc11099c8 small fixes to last set of agent variable filtering 
git-svn-id: svn://192.168.202.10@2762 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-05-31 12:35:39 +00:00
mattf 74e2e5ec0a Fixed rare inbound logging issue #1017 
Added more additional variable filtering

git-svn-id: svn://192.168.202.10@2761 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-05-28 14:49:36 +00:00
mattf 4e8f877f4b Added additional variable filtering 
git-svn-id: svn://192.168.202.10@2760 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-05-27 07:14:38 +00:00
mattf b8cabf067f Patched sec_convert to fix rounding time bug, issue #1011 
Added start_call_url function to manual-dial calls

git-svn-id: svn://192.168.202.10@2746 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-05-04 22:20:13 +00:00
mattf bb26594eb8 Added campaign option for Callbacks Display Days which can limit the scheduled callbacks displayed to an agent by a number of days from now 
git-svn-id: svn://192.168.202.10@2744 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-04-29 12:57:35 +00:00
mattf c38de94195 Added translation of callbacks statuses, issue #1006 
git-svn-id: svn://192.168.202.10@2721 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-04-01 21:50:39 +00:00
mattf 064746c2bb Fixed translation phrases in callbacks list in admin.php, issue #1006 
Updated system load stats collection in AST_update.pl for Linux kernel 2.6+

git-svn-id: svn://192.168.202.10@2718 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-30 14:12:52 +00:00
mattf 5eed8b273c Added USER_CUSTOM_ options to campaign custom callerID setting to allow for 
custom caller IDs to be used per agent in MANUAL and INBOUND_MAN modes

git-svn-id: svn://192.168.202.10@2715 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-27 21:10:56 +00:00
mattf efef4d5a2f Added campaign agent_xfer_validation option and ingroup populate_state_areacode option 
git-svn-id: svn://192.168.202.10@2698 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-09 20:54:47 +00:00
mattf 4acfbce2aa Small fix for INBOUND_MAN agent logging issue 
git-svn-id: svn://192.168.202.10@2697 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-09 12:08:10 +00:00
mattf 06d93210d6 Changed emergency logout to hangup all agent session calls, and more logging, issue #819 
git-svn-id: svn://192.168.202.10@2691 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-02-28 21:31:57 +00:00
mattf 412622afd3 Added new DNC options to Manual Dial Filter campaign feature that are not 
tied to the campaign DNC settings.
Added counts to add/delete DNC numbers admin screen.

git-svn-id: svn://192.168.202.10@2680 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-02-21 21:03:26 +00:00
mattf c6515c3977 added extra agent debug logging info 
git-svn-id: svn://192.168.202.10@2678 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-02-21 12:33:52 +00:00
mattf add0d9e7d2 Fix for rare missed agent log insert trigger 
git-svn-id: svn://192.168.202.10@2677 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-02-21 06:55:13 +00:00
mattf fe6a6187b1 Added Agent API function switch_lead to switch the active call lead_id while 
the agent is on a live inbound phone call.

git-svn-id: svn://192.168.202.10@2673 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-02-20 19:18:08 +00:00
mattf 44d4b7a40f url-encoded SQLdate for dispo_call_url function 
git-svn-id: svn://192.168.202.10@2663 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-02-08 21:44:08 +00:00
mattf 4e22158f7d Added phone_number_log API function 
Added api_only_user User option

git-svn-id: svn://192.168.202.10@2662 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-02-07 18:44:38 +00:00
mattf 49f67a654b Fixes for pause-while-call-coming-in issues in agent screen. 
Added cm_sc_send_url.agi script for Call Menus on calls tied to a lead_id to
 send a URL defined in a Settings Container.

git-svn-id: svn://192.168.202.10@2660 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-02-03 13:45:40 +00:00
mattf 4e7c2d6b24 Fixed issue #985, inbound dispo call url 
git-svn-id: svn://192.168.202.10@2656 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-12-31 18:39:34 +00:00
mattf 9f110688a8 Fixed issue with Scheduled Callbacks with tilde'~' in text fields 
git-svn-id: svn://192.168.202.10@2650 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-12-22 12:36:48 +00:00
mattf 2e8d296a68 Fixes for rare vicidial_log and recording_log issues 
git-svn-id: svn://192.168.202.10@2622 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-11-17 11:38:04 +00:00
mattf 3e902086e7 Fixed QM partition problem with new MySQL keyword 'partition' 
git-svn-id: svn://192.168.202.10@2610 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-11-02 16:55:52 +00:00
mattf 18dbaa8ba6 Added User Overall user_new_lead_limit 
git-svn-id: svn://192.168.202.10@2608 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-11-02 01:35:50 +00:00
mattf 52eefe4d80 Changed agi-record_prompts.agi to use DB storage 
Added more detail to agent screen debug logging

git-svn-id: svn://192.168.202.10@2604 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-10-30 04:12:18 +00:00