ViciDial/agc_2-X
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de7640db1d120261f0da8a564b77add2b554f13f
Commit Graph
436 Commits
Author SHA1 Message Date
mattf de7640db1d Added options to allow for limits on the number of active useronly callbacks an agent can have. includes user override option. 
git-svn-id: svn://192.168.202.10@2168 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-09-02 13:45:08 +00:00
mattf 3f17241db6 Added System Setting option to use 24-hour time for callback setting in agent screen 
git-svn-id: svn://192.168.202.10@2150 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-07-06 15:18:40 +00:00
mattf 7360f5be6f Added better error handling in Custom List Fields, hid field_required field since it is non-functional, updated documentation, fixed broken links 
git-svn-id: svn://192.168.202.10@2148 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-07-05 13:30:27 +00:00
mattf 7d63ac30f1 Added ability to use Wrap-Up messages with calls terminated through Hotkeys 
git-svn-id: svn://192.168.202.10@2141 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-06-26 13:37:02 +00:00
mattf e72747cbb5 Added Wrapup Bypass option to allow or disallow agents to skip the wrapup screen before the timer is finished. Also added the option to use a system Script as the Wrap Up Message 
git-svn-id: svn://192.168.202.10@2137 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-06-24 02:46:36 +00:00
mattf bb773f438d Added DID pre-filter phone-group redirection and no-agent-ingroup redirection options 
git-svn-id: svn://192.168.202.10@2135 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-06-22 13:35:16 +00:00
mattf 3d9d78e0b1 Added new Agent API function audio_playback to play audio files from the audio 
store in an active agent session. See AGENT_API.txt doc for more info

git-svn-id: svn://192.168.202.10@2131 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-06-19 21:00:35 +00:00
mattf d8bf53e43f Added User setting for Wrapup Seconds Override 
git-svn-id: svn://192.168.202.10@2130 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-06-19 00:54:17 +00:00
mattf f9fe14d04f Updated all agent and admin web language builds and translation files with new phrases for 2.8 
Overhaul of Spanish Agent and Admin language translations based on new contributed language files
Overhaul of Dutch Agent translation, and added contributed images

git-svn-id: svn://192.168.202.10@2126 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-06-12 20:05:13 +00:00
mattf d88096933d Added timer_alt_seconds and options to automatically manual dial Alt Phone or Address3 and more Manual Auto Dial options 
git-svn-id: svn://192.168.202.10@2121 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-05-22 17:11:07 +00:00
mattf 333614861f git-svn-id: svn://192.168.202.10@2116 3d104415-ff17-0410-8863-d5cf3c621b8a 2014-05-10 05:51:39 +00:00
mattf 6ae606698f Added pause_type logging to agent log and queue_log 
git-svn-id: svn://192.168.202.10@2109 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-04-28 21:24:27 +00:00
mattf 70c6ad101f Added User permission option for editing Custom Dialplan Entries 
git-svn-id: svn://192.168.202.10@2108 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-04-25 16:37:01 +00:00
mattf 15f59079df Added campaign option to default the search existing leads checkbox on the manual dial screen of the agent interface, as well as reset it after every call 
Added campaign option to hide call log and call count data on the agent screen when viewing lead information
Fixed minor AGI inbound bug for estimated hold time bug if there are no log records

git-svn-id: svn://192.168.202.10@2107 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-04-24 11:05:25 +00:00
mattf 222b62abb6 Added Max Inbound Calls options to Campaigns and Users to enforce a maximum number of inbound calls received per day per agent 
git-svn-id: svn://192.168.202.10@2104 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-04-18 13:56:53 +00:00
mattf 200c768ca6 Added new DID filter features for DNC matching and URL DID Redirects 
git-svn-id: svn://192.168.202.10@2099 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-04-04 17:09:56 +00:00
mattf 1f1acb8088 Added more strict enforcement of level 9 report and user permissions 
Added definable max stats days for remote-agents/campaigns/in-groups

git-svn-id: svn://192.168.202.10@2090 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-03-14 15:47:48 +00:00
mattf 3caaeb6091 Added lists selection option to outbound report 
git-svn-id: svn://192.168.202.10@2068 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-02-09 01:45:57 +00:00
mattf c5f44f5d09 phone option added to allow no instructions to be played on direct extension calls that go to voicemail 
git-svn-id: svn://192.168.202.10@2063 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-01-27 04:06:50 +00:00
mattf d789f45d98 Added VMAIL_NO_INST options to send calls to voicemail with no instructions playing after the voicemail greeting 
git-svn-id: svn://192.168.202.10@2062 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-01-26 20:40:20 +00:00
mattf 6f24e5ad1e Added Lists Pass Report 
git-svn-id: svn://192.168.202.10@2055 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-01-19 04:09:28 +00:00
mattf 014762118d documentation fix, issue #725 
git-svn-id: svn://192.168.202.10@2048 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-12-10 18:22:33 +00:00
mattf f4ac431ad7 Added campaign options to limit time on Dead Calls, Disposition Screen and Pause. 
Changed blink tags to CSS in agent interface.

git-svn-id: svn://192.168.202.10@2045 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-12-09 04:41:17 +00:00
mattf cdbb425922 Added servers option to auto-restart Asterisk, turned off by default 
Fixed several missing DB finish functions on perl scripts

git-svn-id: svn://192.168.202.10@2043 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-11-22 22:48:40 +00:00
mattf ec06dbfa1f Added Lead Tools Advanced page 
Added agent manual dial by lead ID
Several small fixes
hopper script features added for campaign restriction

git-svn-id: svn://192.168.202.10@2036 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-10-17 02:14:44 +00:00
mattf 11757a3c9f Added system setting to show country code breakdown on list modify screen 
git-svn-id: svn://192.168.202.10@2030 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-09-28 15:45:23 +00:00
mattf 0c39b60866 Added lead search of archived leads table if present. 
Added QueueMetrics 13.04 support with call hold records
minor code cleanup in several scripts

git-svn-id: svn://192.168.202.10@2026 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-09-27 03:09:14 +00:00
mattf 5bab063a9c Added cellphone filtering service compatibility with DNC.COM. Read the CELLPHONE_USA_TCPA_FCC_COMPLIANCE.txt doc for more information 
git-svn-id: svn://192.168.202.10@2022 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-09-22 18:07:49 +00:00
mattf 60c98ba8d8 Added new options for forced launching of vicidial.php in restricted browser window 
git-svn-id: svn://192.168.202.10@2020 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-09-04 04:37:28 +00:00
mattf 273645de5f bug fix for issue #690. 
small addition to help text

git-svn-id: svn://192.168.202.10@2015 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-08-11 18:11:51 +00:00
mattf 1c77852a6d Small fixes for call times and holidays in admin.php 
git-svn-id: svn://192.168.202.10@2012 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-08-09 18:12:25 +00:00
mattf 06b424c676 Added status deduplicate checking for web-based lead loader without having to use templates 
Fixed small admin.php bug with state call times

git-svn-id: svn://192.168.202.10@2007 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-08-02 10:55:43 +00:00
mattf 98d58e4c17 Added Reset Lead-Called-Status for Campaigns page to Admin Utilities 
Added System Summary screen as default admin.php screen instead of User List

git-svn-id: svn://192.168.202.10@2000 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-07-15 13:29:53 +00:00
mattf 742456d3d5 Added optional password encryption to web interfaces 
Altered agi-phone_monitor script to not hangup after agent hangs up customer, requires small change to custom dialplan entries
Added new Dial Log report
Added Disable Auto Dial system setting

git-svn-id: svn://192.168.202.10@1999 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-07-11 12:33:50 +00:00
mattf 60b20dfb4a Added outbound state call time holidays functionality 
git-svn-id: svn://192.168.202.10@1983 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-05-10 17:53:40 +00:00
mattf df7a432c2f Cleanup of agent code for other language builds 
Update and cleanup of agent and admin language translation files
Update of agent and admin other languages static builds

git-svn-id: svn://192.168.202.10@1980 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-05-09 02:26:00 +00:00
mattf 813765ce6b Added Survey No Response DROP option to send no-response calls to the campaign drop method 
git-svn-id: svn://192.168.202.10@1972 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-04-25 11:19:55 +00:00
mattf ffe494719f Added survey_wait_sec campaign survey option 
Added NOINT key for Call Menu prompts to allow for Playback() instead of Background()

git-svn-id: svn://192.168.202.10@1971 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-04-25 05:01:36 +00:00
mattf ae07a44be1 Added admin report logging to all reports on the system, and added the "Admin Report Log Viewer" linked from the "Admin Utilities" page which allows you to see the reports that have been run on the system. This change has affected almost every report in the system. Bugs were fixed for some exporting reports that were set to use a slave read-only database. 
git-svn-id: svn://192.168.202.10@1959 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-04-14 23:46:14 +00:00
mattf 4eb3174583 Added ability to use .agi scripts in Call Menu prompt. Also added cm_date.agi script to say date with options 
Converted ereg to preg in the agc agent interface PHP scripts

git-svn-id: svn://192.168.202.10@1945 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-03-28 04:52:48 +00:00
mattf 04c4998495 Added Level 8 Disable Add option to system settings 
Added Email Log Report
Small change to Lists campaign report to make it more efficient

git-svn-id: svn://192.168.202.10@1936 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-02-22 02:53:19 +00:00
mattf 23244cee01 Added AMD actions for call menu and in-group 
git-svn-id: svn://192.168.202.10@1931 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-02-11 02:01:25 +00:00
mattf f837429e6a Added inbound email queue to agent support 
git-svn-id: svn://192.168.202.10@1905 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-12-23 04:28:32 +00:00
mattf 09e064cd87 Added a campaign feature to allow an agent to search for a lead while on an 
inbound call and have their active lead change to a search result lead
 that they select.

git-svn-id: svn://192.168.202.10@1903 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-12-06 22:45:00 +00:00
mattf 3b4077c52b changed "refresh" link on FORM tab to "reset form" in vicidial.php, issue #580 
git-svn-id: svn://192.168.202.10@1895 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-11-30 13:53:15 +00:00
mattf 7ed4d717ed Added Enhanced Disconnect logging for outside of the USA, disabled by default 
git-svn-id: svn://192.168.202.10@1891 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-11-30 05:20:26 +00:00
mattf 196c51485a Small fix for audio store 
Small fix to estimated hold time calculation in ALL inbound AGI script
Updated Swedish translation and added Swedish button images contributed by DomeDan

git-svn-id: svn://192.168.202.10@1882 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-11-29 21:33:18 +00:00
mattf 9f3d14d0e1 Added list expiration date feature 
Added Other Campaign DNC List campaign option

git-svn-id: svn://192.168.202.10@1881 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-11-26 03:29:40 +00:00
mattf d5c599275e Added call time inbound holiday functions 
git-svn-id: svn://192.168.202.10@1880 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-11-24 20:56:14 +00:00
mattf 57bdd4e2d8 Added QueueMetrics Socket-send function for custom queue_log record sending 
git-svn-id: svn://192.168.202.10@1879 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-11-21 02:19:31 +00:00