ViciDial/agc_2-X
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f175fc0450877f66fc57133ae88bbebc2fdde558
Commit Graph
749 Commits
Author SHA1 Message Date
mattf 5f92645586 Added options at the campaign and in-group levels to allow you to play alert sounds when a call arrives in the agent's session, in the agents' web browser that they are logged into the agent screen with. Must be enabled in system settings. 
git-svn-id: svn://192.168.202.10@3221 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-08 02:47:19 +00:00
mattf 60ebf4aa9a Added entries_per_page system setting option, fixed phone relocate conf file load issue 
git-svn-id: svn://192.168.202.10@3212 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-05 23:07:04 +00:00
mattf 6544aeb58c Added new System Settings option to allow sending of any CallerID through the Agent API for external_dial outbound calls. 
git-svn-id: svn://192.168.202.10@3209 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-03 21:28:59 +00:00
mattf 98ea3032ce Added an optional "send this user a login link email" link to the User Modify page to send a shortcut URL link for the agent to more easily log into the agent screen. Must be enabled in System Settings. 
git-svn-id: svn://192.168.202.10@3207 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-01 19:32:29 +00:00
mattf d0629d0e27 Added AGENT_PHONE_OVERRIDE campaign option, and amd_agent_route_options 
git-svn-id: svn://192.168.202.10@3199 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-03-11 05:47:18 +00:00
mattf 97be97fba5 Added system settings option to require passwords of a set minimum length. 
This setting affects User passwords, Phone and Server registration passwords and the System Settings default passwords.

git-svn-id: svn://192.168.202.10@3196 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-02-07 08:16:50 +00:00
mattf 5faec0d8e5 Added OpenSIPs CID Name settings 
git-svn-id: svn://192.168.202.10@3193 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-02-05 05:08:29 +00:00
mattf 77da023583 Updates for SIP event logging 
git-svn-id: svn://192.168.202.10@3192 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-01-30 20:45:09 +00:00
mattf dc570d95b3 Added Auto-Rotating CID Group numbers, allowing for timed automatic cycling of CID numbers, one-at-a-time, within a CID Group. 
Added more features to CallerID_log_report.php

git-svn-id: svn://192.168.202.10@3188 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-01-23 17:37:16 +00:00
mattf 5f11a8eb1b Added CID Group Type of NONE 
git-svn-id: svn://192.168.202.10@3185 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-01-08 18:41:52 +00:00
mattf 95aac24764 Added ability to limit the number of voicemail messages played to a single lead per day, as a campaign setting. 
git-svn-id: svn://192.168.202.10@3183 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-01-02 14:08:35 +00:00
mattf e9e2d442dc Added ability to play multiple audio prompts for outbound survey campaigns and to use DYN for lead field wildcards defined as audio prompts. 
git-svn-id: svn://192.168.202.10@3178 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-11-22 04:42:45 +00:00
mattf 9cf91dfa68 Added System Setting to hide the first web form button on the agent screen. 
Added System Setting options for alternate agent screen recording buttons. This includes different wording, different sizes and removing the blank space below the recording buttons.

git-svn-id: svn://192.168.202.10@3167 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-11-14 16:40:08 +00:00
mattf cae5abfd3a Added a per-User option to define an additional Status Group of call statuses that agents can use to disposition all calls they handle. 
Added amd_type campaign setting for future feature.

git-svn-id: svn://192.168.202.10@3162 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-11-11 21:51:14 +00:00
mattf 8fddc9aa22 Added Campaign option for Dial Timeout Lead overrides, allowing you to set up a Settings Container with values for manual-dial and/or auto-dial lead fields and associated values that will tie to different Dial Timeouts. 
git-svn-id: svn://192.168.202.10@3160 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-11-08 18:42:08 +00:00
mattf 633badd8d4 git-svn-id: svn://192.168.202.10@3151 3d104415-ff17-0410-8863-d5cf3c621b8a 2019-11-01 20:43:18 +00:00
mattf 37f62d3836 Added User Maximum Inbound Calls Filters features 
git-svn-id: svn://192.168.202.10@3149 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-10-20 17:42:33 +00:00
mattf 12c1e67816 DB schema fix 
git-svn-id: svn://192.168.202.10@3140 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-10-02 13:19:25 +00:00
mattf 9b78364691 Added 'logtable' SIP action, added sip actions to auto-dial calls 
git-svn-id: svn://192.168.202.10@3134 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-09-26 05:02:28 +00:00
mattf 151d938a9e Added bench agent assign manager script, 
Fixed small bug with outbound calling report

git-svn-id: svn://192.168.202.10@3131 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-08-26 12:47:21 +00:00
mattf af96dd1578 Added framework for new SIP logging features 
Fixed database issue with Call Quotas

git-svn-id: svn://192.168.202.10@3129 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-07-25 22:17:02 +00:00
mattf fb563fe4fc Added call_quota_lead_ranking features, EXPERIMENTAL FOR NOW! 
git-svn-id: svn://192.168.202.10@3122 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-07-20 03:54:49 +00:00
mattf 1c01e4261f Added new options for campaign agent_screen_time_display setting 
added CONNECTED column to Agent Time Detail report

git-svn-id: svn://192.168.202.10@3115 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-06-28 01:32:07 +00:00
mattf 0b5049eb7e Added experimental SIP event logging 
git-svn-id: svn://192.168.202.10@3106 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-05-31 17:32:43 +00:00
mattf 9b3009b6d8 Added list_status_modification_confirmation feature 
git-svn-id: svn://192.168.202.10@3105 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-05-30 14:16:35 +00:00
mattf ece809a85b Added enable_status_mismatch_leadloader_option to the web lead loader 
git-svn-id: svn://192.168.202.10@3095 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-05-08 04:17:59 +00:00
mattf 836c6ec249 Changed routing_initiated_recordings to default to Y 
git-svn-id: svn://192.168.202.10@3094 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-04-25 00:02:16 +00:00
mattf b7fa9c50e0 Added Admin User Redirect URL settings 
git-svn-id: svn://192.168.202.10@3089 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-04-14 14:09:31 +00:00
mattf 82c8956291 Added user override option for next_dial_my_callbacks 
git-svn-id: svn://192.168.202.10@3088 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-04-06 20:29:36 +00:00
mattf e90ac24b7d Added more logging for Asterisk AMD as well as beta AMD patch for logging of NOAUDIODATA answered calls and more AMD stats gathering 
Added new AST_activity_log_export.pl script to export selected data and send to an FTP server

git-svn-id: svn://192.168.202.10@3082 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-03-27 16:49:15 +00:00
mattf 8b9bc18279 Added more options to the Campaign "Hide Call Log Info" feature to be able to show only the last X number of calls in the Lead Info screen. Also added a User Override setting for this feature. 
git-svn-id: svn://192.168.202.10@3076 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-03-12 14:04:29 +00:00
mattf 046f688008 on new systems, default allowed --ALL-- user group settings 
git-svn-id: svn://192.168.202.10@3074 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-03-12 01:31:40 +00:00
mattf 89adc00dab Added feature allowing agents to mute recordings of calls from the agent screen. Must be enabled in System Settings to be able to use it in campaigns. There is also a User Override option. 
git-svn-id: svn://192.168.202.10@3072 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-03-11 03:44:37 +00:00
mattf 8add47af4f Added options to define the static prompts to use for the Inbound Group "Play Place in Line" feature 
git-svn-id: svn://192.168.202.10@3067 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-02-23 15:36:11 +00:00
mattf 4b39c8b86a Added recent session per-call logging and force_fronter_audio_stop Agent API function 
git-svn-id: svn://192.168.202.10@3066 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-02-22 18:32:05 +00:00
mattf 1430274774 Added Manual Dial Validation campaign and system settings, forcesa gent to manually enter in the phone number before a call is placed. Does not affect 3way calls or transfers. 
git-svn-id: svn://192.168.202.10@3059 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-01-09 08:49:57 +00:00
mattf 41c05ddb3b Added external_web_socket_url option 
Fix for RINGAGENT calls in AST_update script

git-svn-id: svn://192.168.202.10@3048 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-10-04 00:28:42 +00:00
mattf 64a0c43282 Added _wait_time options to Next Agent Call settings for Campaigns and Inbound Groups. 
git-svn-id: svn://192.168.202.10@3042 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-27 04:27:51 +00:00
mattf 2903442d89 Added campaign setting to filter ANYONE Scheduled Callbacks by the DNC settings set in the campaign 
git-svn-id: svn://192.168.202.10@3038 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-25 01:18:18 +00:00
mattf 14e1742c99 Added three_way_volume_buttons campaign setting 
git-svn-id: svn://192.168.202.10@3036 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-24 04:27:52 +00:00
mattf b327cf202f Added daily_reset_limit Lists feature(editable by level 9 users only) 
git-svn-id: svn://192.168.202.10@3032 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-16 15:11:54 +00:00
mattf af56994d66 fix for DB create 
git-svn-id: svn://192.168.202.10@3031 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-12 19:00:09 +00:00
mattf ba8a71944c Added force_fronter_leave_3way Agent API function 
git-svn-id: svn://192.168.202.10@3026 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-09 13:28:03 +00:00
mattf 5fad68e911 Fixed URL encoding in Agent script display 
added email count to Agent API calls_in_queue_count function

git-svn-id: svn://192.168.202.10@3022 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-03 20:16:09 +00:00
mattf 3314e62b24 Added new campaign feature to allow agents to select a specific timezone to use when scheduling callbacks. 
git-svn-id: svn://192.168.202.10@3020 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-08-27 18:47:45 +00:00
mattf 2f2cdd004e Added new campaign feature to automatically reschedule ANYONE callbacks when they are dispositioned as a non-Human-Answered status flag status. 
git-svn-id: svn://192.168.202.10@3018 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-08-19 04:01:41 +00:00
mattf 69192f6696 Added scheduled_callbacks_force_dial campaign feature 
git-svn-id: svn://192.168.202.10@3017 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-08-10 18:56:56 +00:00
mattf 34c19d86ae Added "Agent Screen Logout Link Credentials" System Setting to change the agent screen logout page login link to not include user credentials. 
git-svn-id: svn://192.168.202.10@3016 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-08-07 21:19:17 +00:00
mattf 8113ebeedb Added the ability for customers to be able to enter a new phone number to be 
called back on for the CallerID CallBack Queue feature
Added the new Callmenu Survey Report(linked as "Callmenu Agent" in Reports)

git-svn-id: svn://192.168.202.10@3011 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-08-06 15:26:23 +00:00
mattf 6241eb7344 Added campaign features for Dead Call Trigger. Allowing an audio alert to be sent to an agent and/or a back-end URL to be submitted when an agent has been in a dead call for X number of seconds. 
git-svn-id: svn://192.168.202.10@2999 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-06-11 21:51:32 +00:00