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747 Commits
Author SHA1 Message Date
mattf 9637892465 Changed emergency logout to hangup all agent session calls, and more logging, issue #819 
git-svn-id: svn://192.168.202.10@2691 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-02-28 21:31:57 +00:00
mattf 017dddb50a Added new DNC options to Manual Dial Filter campaign feature that are not 
tied to the campaign DNC settings.
Added counts to add/delete DNC numbers admin screen.

git-svn-id: svn://192.168.202.10@2680 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-02-21 21:03:26 +00:00
mattf c47be94c3a Added In-group areacode_filter feature, allowing you to drop calls after a set number of seconds in queue that either match or do not match a list of areacodes defined per in-group. 
git-svn-id: svn://192.168.202.10@2674 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-02-21 03:55:04 +00:00
mattf b03ee4e9c0 Added Agent API function switch_lead to switch the active call lead_id while 
the agent is on a live inbound phone call.

git-svn-id: svn://192.168.202.10@2673 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-02-20 19:18:08 +00:00
mattf 56d7ac01fa Added web lead loader duplicate check options to check for leads loaded only 
within the last 90-days. Also added to Non-Agent API add_lead function.

git-svn-id: svn://192.168.202.10@2672 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-02-18 20:35:17 +00:00
mattf 4c6bea71f0 Added campaign setting for Dead Call to Dispo Only, to allow the Dead Call Max Seconds setting to send the agent to the dispo screen 
git-svn-id: svn://192.168.202.10@2671 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-02-17 22:40:50 +00:00
mattf 85969e5a28 Added logging of API request URLs, with display in API Log report 
git-svn-id: svn://192.168.202.10@2664 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-02-09 22:52:28 +00:00
mattf bdcc1f6265 Added phone_number_log API function 
Added api_only_user User option

git-svn-id: svn://192.168.202.10@2662 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-02-07 18:44:38 +00:00
mattf c405c2c4ca Fixes for pause-while-call-coming-in issues in agent screen. 
Added cm_sc_send_url.agi script for Call Menus on calls tied to a lead_id to
 send a URL defined in a Settings Container.

git-svn-id: svn://192.168.202.10@2660 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-02-03 13:45:40 +00:00
mattf 44a49f607f Added populate_lead_province in-group option 
git-svn-id: svn://192.168.202.10@2658 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-01-14 19:56:20 +00:00
mattf ca6a35e37d Added cm_phonesearch.agi script for phone number searching and redirection from a Call Menu 
git-svn-id: svn://192.168.202.10@2657 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-01-13 21:53:15 +00:00
mattf bb7124bd78 Added the ability for internal chats to have more than one agent participant 
Fix for rare parked call hangup issue

git-svn-id: svn://192.168.202.10@2648 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-12-17 14:13:08 +00:00
mattf 03f9f49f29 Updated trunk for new working version 2.14 
git-svn-id: svn://192.168.202.10@2633 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-11-27 03:19:23 +00:00
mattf 8a8b6e65d4 Fixed spelling in help.php 
updated documentation

git-svn-id: svn://192.168.202.10@2630 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-11-26 23:18:39 +00:00
mattf 5db6b349da Added web lead loader phone number length restriction, use system setting to enable 
Added more options to the callbacks bulk move and bulk change admin utilities

git-svn-id: svn://192.168.202.10@2611 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-11-05 07:10:09 +00:00
mattf 0a38b95495 Added User Overall user_new_lead_limit 
git-svn-id: svn://192.168.202.10@2608 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-11-02 01:35:50 +00:00
mattf ad295427ea Added agent_xfer_park_3way option allowing agents to park 3way calls in the agent screen 
git-svn-id: svn://192.168.202.10@2602 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-10-29 16:05:17 +00:00
mattf f309fb9971 Added Fronter - Closer Detail Report 
Fixed admin logging bug
Added lead_age option to dispo_move_list.php

git-svn-id: svn://192.168.202.10@2599 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-10-21 17:35:33 +00:00
mattf 77b2768b49 Added List Merge utility 
Added User List NEW Lead Limit options(only works in No Hopper dialiing)
Fixed rare issue with email parsing
Added option in Agent Performance Detail report to only show live agents

git-svn-id: svn://192.168.202.10@2594 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-10-14 13:10:56 +00:00
mattf e4d45959df Added User Group Hourly Report 
Fixed several reporting bugs

git-svn-id: svn://192.168.202.10@2582 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-08-27 13:52:30 +00:00
mattf 211bd2b1c6 notes and SQL for last round of updates 
git-svn-id: svn://192.168.202.10@2580 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-08-20 14:42:06 +00:00
mattf 41a8ccbc43 Added ALT Multi Dispo URL option to restrict URL sending by list ID. 
Added Admin Bulk Tools page, linked from Admin Utilities page.

git-svn-id: svn://192.168.202.10@2575 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-08-02 01:25:44 +00:00
mattf ce651c1f95 Added ALT Multi Dispo URL option to restrict URL sending by list ID 
git-svn-id: svn://192.168.202.10@2573 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-08-01 11:36:54 +00:00
mattf 0451b24920 Added --POST options to change recording filename with variable lead lookups 
git-svn-id: svn://192.168.202.10@2570 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-08-01 03:28:56 +00:00
mattf 4e2509ec65 Added campaign option to automatically manual dial next number in agent 
screen after X seconds. Must be enabled in System Settings.

git-svn-id: svn://192.168.202.10@2569 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-07-31 21:30:33 +00:00
mattf 31ab0f1ad4 Added and tested ChartJS features for more aesthetically appealing graphs to many reports 
git-svn-id: svn://192.168.202.10@2568 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-07-31 14:19:56 +00:00
mattf 2e17652b40 Started process to redesign the Agent Screen, added Screen Colors definitions, removed san-serif fonts, changed loading/login/logout screens, logging of browser width/height. 
git-svn-id: svn://192.168.202.10@2558 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-07-06 18:44:43 +00:00
mattf 03ff49435e document for last svn commit 
git-svn-id: svn://192.168.202.10@2551 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-06-13 14:14:58 +00:00
mattf 1cd455ac82 Added display of admin change differences to last change on the change 
detail page

git-svn-id: svn://192.168.202.10@2548 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-06-12 02:37:57 +00:00
mattf 5b0f8034f3 Added phone outbound alt caller ID to allow for phone-dialed calls to use 
a separate CID number when dialing through a specific context

git-svn-id: svn://192.168.202.10@2541 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-05-27 19:19:49 +00:00
mattf 79662d7066 Added new options to enable the recent changes to the UK OFCOM Drop Rate 
calculations
Added new export script, VICI_CSV_dump_call_log.pl

git-svn-id: svn://192.168.202.10@2535 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-05-16 03:29:38 +00:00
mattf b3e8c0c64a Added options to define a color scheme and logo for admin web screens 
git-svn-id: svn://192.168.202.10@2528 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-05-08 16:09:46 +00:00
mattf 2b1fb7455c Added campaign option to move USERONLY scheduled callbacks to ANYONE callbacks after X minutes being LIVE without the agent calling them back. 
Changed web admin sidebar menu design

git-svn-id: svn://192.168.202.10@2492 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-03-25 18:39:51 +00:00
mattf 9d204f6e60 Added new webphone options 
Added option to define a carrier across all servers

git-svn-id: svn://192.168.202.10@2488 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-03-06 17:04:52 +00:00
mattf 5d41b920e0 Fixed UPGRADE notes 
git-svn-id: svn://192.168.202.10@2487 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-03-06 06:08:14 +00:00
mattf 4553738a93 Added Alternate IVR(Call Menu) Logging options 
Added more optional logging to ADMIN_keepalive_ALL.pl script for end-of-day processes, also those processes now only run on the voicemail server of a cluster.

git-svn-id: svn://192.168.202.10@2486 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-03-06 05:08:50 +00:00
mattf 5e1668502d Added ability to transfer customer chats to another chat group or agent 
Added API Log Report to Admin Utilities page

git-svn-id: svn://192.168.202.10@2485 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-03-05 15:12:59 +00:00
mattf 5e2c668318 Added new campaign setting for Manual Dial Hopper Check, Issue #881 
Added realtime check to see whether sub chats are still running, Issue #910
Changed some mysqli_query to mysql_to_mysqli for consistency in several scripts

git-svn-id: svn://192.168.202.10@2465 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-09 13:37:14 +00:00
mattf d615e79186 Added available_agents and status_link button options as well as validation of active in-group to the chat_customer screen. 
git-svn-id: svn://192.168.202.10@2464 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-09 02:23:52 +00:00
mattf d95b115c70 Added disable_user_group_bulk_change option to options.php 
Added on_hook_cid_number setting to in-groups

git-svn-id: svn://192.168.202.10@2460 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-06 19:36:32 +00:00
mattf 5e154bf5ff Added GROUP_AREACODE option to inbound did filters 
git-svn-id: svn://192.168.202.10@2459 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-06 12:54:20 +00:00
mattf ede61d4b37 Added options in In-Groups and Campaigns to allow for the agent recordings 
to be initiated by the routing process instead of at the agent screen
Fixed issues with non-ascii leads loading

git-svn-id: svn://192.168.202.10@2453 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-03 02:41:21 +00:00
mattf 275fca5e6f Added agent_allowed_chat_groups to User Groups 
git-svn-id: svn://192.168.202.10@2451 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-31 14:45:45 +00:00
mattf 66770c582f Added campaign setting for manual_dial_timeout 
git-svn-id: svn://192.168.202.10@2448 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-30 04:33:24 +00:00
mattf e049380293 Added utility to gather and display Asterisk debug information. Includes a server setting and Admin Utilities report. 
git-svn-id: svn://192.168.202.10@2445 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-29 22:33:17 +00:00
mattf aac543d410 Added example code for a CRM Iframe agent screen skin(extras/crm_iframe) 
git-svn-id: svn://192.168.202.10@2444 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-29 20:19:59 +00:00
mattf 8952589d00 Added Chat Messaging 
git-svn-id: svn://192.168.202.10@2428 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-14 02:12:07 +00:00
mattf 134707aac4 Added option in NVA agi script to search for a lead by phone number, log the 
lead_id of the phone call and send a per-phone URL at the start of the
 phone call.

git-svn-id: svn://192.168.202.10@2427 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-11 14:56:18 +00:00
mattf f06a383fdf Added phone options to have call go to dialplan extension instead of voicemail if phone not answered 
git-svn-id: svn://192.168.202.10@2423 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-04 11:58:37 +00:00
mattf b139704f1d Added AST_DNCcom_filter.pl script which allows for direct batch filtering of 
lists within vicidial with the DNC.COM dnc filtering service

git-svn-id: svn://192.168.202.10@2419 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-03 12:18:56 +00:00