mattf
2e75aa39e7
Added external_web_socket_url option
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Fix for RINGAGENT calls in AST_update script
git-svn-id: svn://192.168.202.10@3048 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-10-04 00:28:42 +00:00
mattf
2419339491
Added more allowed codecs to conf file generation
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git-svn-id: svn://192.168.202.10@3047 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-09-30 14:14:35 +00:00
mattf
beec9b4bc3
Added _wait_time options to Next Agent Call settings for Campaigns and Inbound Groups.
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git-svn-id: svn://192.168.202.10@3042 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-09-27 04:27:51 +00:00
mattf
b14bd4ef55
Added campaign setting to filter ANYONE Scheduled Callbacks by the DNC settings set in the campaign
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git-svn-id: svn://192.168.202.10@3038 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-09-25 01:18:18 +00:00
mattf
9295e1016d
Added three_way_volume_buttons campaign setting
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git-svn-id: svn://192.168.202.10@3036 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-09-24 04:27:52 +00:00
mattf
7dd071f991
Added daily_reset_limit Lists feature(editable by level 9 users only)
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git-svn-id: svn://192.168.202.10@3032 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-09-16 15:11:54 +00:00
mattf
a99fabe00c
Added new campaign feature to allow agents to select a specific timezone to use when scheduling callbacks.
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git-svn-id: svn://192.168.202.10@3020 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-08-27 18:47:45 +00:00
mattf
c42470635f
small documentation fix
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git-svn-id: svn://192.168.202.10@3019 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-08-19 04:13:24 +00:00
mattf
d473bfb466
Added new campaign feature to automatically reschedule ANYONE callbacks when they are dispositioned as a non-Human-Answered status flag status.
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git-svn-id: svn://192.168.202.10@3018 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-08-19 04:01:41 +00:00
mattf
0fa43a8acf
Added scheduled_callbacks_force_dial campaign feature
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git-svn-id: svn://192.168.202.10@3017 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-08-10 18:56:56 +00:00
mattf
ece3ab06a5
Added "Agent Screen Logout Link Credentials" System Setting to change the agent screen logout page login link to not include user credentials.
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git-svn-id: svn://192.168.202.10@3016 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-08-07 21:19:17 +00:00
mattf
2021b43b5b
Added the ability for customers to be able to enter a new phone number to be
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called back on for the CallerID CallBack Queue feature
Added the new Callmenu Survey Report(linked as "Callmenu Agent" in Reports)
git-svn-id: svn://192.168.202.10@3011 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-08-06 15:26:23 +00:00
mattf
8d10ef0428
Added campaign features for Dead Call Trigger. Allowing an audio alert to be sent to an agent and/or a back-end URL to be submitted when an agent has been in a dead call for X number of seconds.
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git-svn-id: svn://192.168.202.10@2999 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-06-11 21:51:32 +00:00
mattf
118b64d732
documentation fix for manual dial routing initiated recordings
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git-svn-id: svn://192.168.202.10@2992 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-05-24 11:11:58 +00:00
mattf
8ee9005f31
Added In-Group option for Enter In-Group URL, which can send a URL request when a caller enters an In-Group right before the system looks for an agent to send the call to.
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git-svn-id: svn://192.168.202.10@2987 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-05-21 10:08:40 +00:00
mattf
07a3d8dec6
Added In-Group option for Waiting Call On/Off URL, which we added to allow
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clients the ability to automatically control a web-power-switch to turn lights on and off if there are any calls waiting in an In-Group.
git-svn-id: svn://192.168.202.10@2984 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-05-20 12:04:51 +00:00
mattf
3df8e58aa1
Added per-user options for maximum number of outbound manual dial hopper calls per-hour and per-day.
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git-svn-id: svn://192.168.202.10@2980 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-05-13 04:08:35 +00:00
mattf
1eb19ee022
Rewrote HELP display in web admin screens to function as database-driven
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javascript popup.
git-svn-id: svn://192.168.202.10@2979 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-05-12 16:09:11 +00:00
mattf