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Author SHA1 Message Date
mattf a72bbecf3a Added 5 custom fields to DIDs in admin.php 
git-svn-id: svn://192.168.202.10@1727 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-24 00:54:25 +00:00
mattf fcd6f918e9 Added ability to define a callerid to use for action transfers from in-groups(Drop, After-Hours, No-Agent-No-Queue) when transferring out to voicemail, extension, callmenu, etc... You can also select that the customer phone number is used. 
Added ability to drop or after-hours to a call menu in in-groups.

git-svn-id: svn://192.168.202.10@1726 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-23 15:37:49 +00:00
mattf a347fb386b Added DID remote agent extension override entries allowing for inbound calls that are routed to remote agents being able to have DID-specific extensions that a call would be routed to instead of the remote agent extension. 
Added 9 new User permissions to allow access to specific Admin sections like Vociemail Music-on-hold and 7 others individually.

git-svn-id: svn://192.168.202.10@1725 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-23 04:36:26 +00:00
mattf 83da08a9ce small fix for updating campaign calltime on remote agent outbound campaigns 
git-svn-id: svn://192.168.202.10@1724 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-22 20:31:59 +00:00
mattf 2058927eab Added Phone Login Load Balancing Grouping campaign settings to allow smaller campaigns to have their agents on the same server to allow for more efficient dialing on outbound campaigns. 
Fixed rare in-group remote agent recording issue

git-svn-id: svn://192.168.202.10@1723 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-20 19:18:12 +00:00
mattf e1bb2b6802 Fixed dial timeout to check for dial_timeout setting and greater than 49 seconds 
git-svn-id: svn://192.168.202.10@1722 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-16 19:25:03 +00:00
mattf 1e6e65b7dd Added Agent API function logout to log an agent out of their session 
git-svn-id: svn://192.168.202.10@1721 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-11 20:19:40 +00:00
mattf d8f69dc0ba Added DID fields to Extended format for Export Calls Report 
Added reset of calls counters for two tables to keepalive script
Removed unneeded records in create MYSQL tables SQL file

git-svn-id: svn://192.168.202.10@1720 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-11 19:00:05 +00:00
mattf ebd6f7eb61 fixed rare lead search bug in agent interface 
git-svn-id: svn://192.168.202.10@1719 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-07 20:18:51 +00:00
mattf 054c91404d Mysql schema fix for create 
git-svn-id: svn://192.168.202.10@1718 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-02 21:38:31 +00:00
mattf 735714f526 Added ability to set custom callerID numbers per campaign for outbound calls by areacode. You can even set multiple callerIDs per areacode. 
git-svn-id: svn://192.168.202.10@1717 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-01 16:12:37 +00:00
mattf 44b6490cb7 Added survey_recording option for outbound survey campaigns 
git-svn-id: svn://192.168.202.10@1716 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-30 03:25:22 +00:00
mattf bb72f0ce00 Added options in Call Menus to allow for invalid action on second or third invalid selection by the caller instead of just the first 
git-svn-id: svn://192.168.202.10@1715 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-29 20:42:38 +00:00
mattf b22c0a7a9a Added optional DID Agent logging as System Settings option. This logs calls that come into DIDs in a separate table that includes the in-group and user that the call was sent to, if applicable 
git-svn-id: svn://192.168.202.10@1714 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-22 17:15:16 +00:00
mattf aafbf4ad12 Added update_phone, add_phone_alias, update_phone_alias functions to the non-agent API 
several small bug fixes

git-svn-id: svn://192.168.202.10@1713 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-22 03:25:54 +00:00
mattf 75622e736a Added filter for spaces in recording filenames 
Added counts for phone codes in system settings

git-svn-id: svn://192.168.202.10@1712 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-16 17:00:20 +00:00
mattf f696102622 Added the Campaign Status List Report which shows calls broken down by status within each list_id for a campaign 
git-svn-id: svn://192.168.202.10@1711 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-16 02:05:05 +00:00
mattf 1006942097 Added ability to use static audio from dynamic fields in Survey and Answering machine messages when using Cepstral TTS 
Added voicemail emailbody to voicemail.conf that will show callerIDnumber after the name

git-svn-id: svn://192.168.202.10@1710 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-16 01:04:01 +00:00
mattf 71c3e64366 small fix to auto-dial process for alt logging 
git-svn-id: svn://192.168.202.10@1709 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-10 10:33:36 +00:00
mattf eb8f732fbe Added noanswer logging feature to System Settings, will log only auto-dial calls that are not answered to a separate table 
Added new Team Performance Detail report to the Reports page. This is a fairly detailed and database-intensive report that summarizes several user-grouped statistics

git-svn-id: svn://192.168.202.10@1708 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-09 20:34:24 +00:00
mattf b219f5d215 docs updates 
git-svn-id: svn://192.168.202.10@1707 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-02 17:19:49 +00:00
mattf ed95c85bb8 Added ability to chose the type of callerid sent for inbound ring-agent calls in the in-group: GENERIC, INGROUP, CUSTOMER PHONE and combos. 
Added NA Call URL feature to campaigns and in-groups, works like dispo call url but only for non-agent handled calls like DROP, NA, etc...
Changed MULTI_LEAD Auto-Alt-Dial to use Auto-Alt-Dial Statuses set in the campaign automatically, you may need to add auto-alt-statuses
Added a check to admin.php to prevent submission of campaign and in-group changes before the entire form loads
Added call_id as a script and url variable
Added debug logging of dispo/start/add-lead/no-agent URL submissions to a database table

git-svn-id: svn://192.168.202.10@1706 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-02 05:49:37 +00:00
mattf a42869f2e9 Added DISPO_SELECT_DISABLED option for the Dispo Disable setting in campaigns 
git-svn-id: svn://192.168.202.10@1705 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-31 02:54:02 +00:00
mattf 029259b3e2 Added mysql reserved words check for add-field action for custom list fields 
git-svn-id: svn://192.168.202.10@1704 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-30 15:09:12 +00:00
mattf a57c614c45 small bug fix, added voicemail change notes 
git-svn-id: svn://192.168.202.10@1703 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-28 05:48:48 +00:00
mattf 0a4940a6fc Added options to set the voicemail zone and extra voicemail options for each voicemail box in phones and extra voicemail boxes. Also added default voicemail zone and timezone settings in the system settings. Added several new zonemessages to the default voicemail.conf.sample file 
git-svn-id: svn://192.168.202.10@1702 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-27 14:57:59 +00:00
mattf 2c0254a862 Small fix from last commit relating to hidden phone numbers 
git-svn-id: svn://192.168.202.10@1701 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-24 18:32:41 +00:00
mattf 9d70de897a Added more reserved fieldnames to custom fields admin 
git-svn-id: svn://192.168.202.10@1700 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-24 06:12:56 +00:00
mattf 4f360c6b22 Changed HIDE alter phone setting to hide all references to phone numbers in logs and info displays in agent interface 
Fixed issue when dial timeout and drop call seconds are too high in outbound campaign
Changed cid on outbound routing to call menus

git-svn-id: svn://192.168.202.10@1699 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-24 03:38:46 +00:00
mattf 35cb3a2d3d Added export report for outbound IVR calls 
git-svn-id: svn://192.168.202.10@1698 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-22 03:04:18 +00:00
mattf 632313067b Added HIDEBLOB custom field type 
small changes to agent interface

git-svn-id: svn://192.168.202.10@1697 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-19 13:51:58 +00:00
mattf ff43efb021 updated Spanish agent interface 
small fix for manual no-hopper dialing

git-svn-id: svn://192.168.202.10@1696 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-19 05:54:22 +00:00
mattf edeec964f8 Added manual dial agent skip lead logging to the user stats page 
Small changes to bulk phone insert script, added Help section

git-svn-id: svn://192.168.202.10@1695 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-18 21:25:14 +00:00
mattf 6586917506 Added CSV download option to almost all reports. 
git-svn-id: svn://192.168.202.10@1694 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-13 05:22:27 +00:00
mattf 15efaad6ae Allow for full hiding of the phone number field label in the agent interface 
git-svn-id: svn://192.168.202.10@1693 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-13 04:50:24 +00:00
mattf 5faf19c45f small PHP fix for custom fields 
git-svn-id: svn://192.168.202.10@1692 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-12 14:01:59 +00:00
mattf 8c76ca9dbe Added agent time detail options.php time precision option 
git-svn-id: svn://192.168.202.10@1691 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-08 21:37:56 +00:00
mattf f77693a630 Fixed bug in new install SQL script 
git-svn-id: svn://192.168.202.10@1690 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-08 12:01:18 +00:00
mattf b1bc4708c1 Added last_inbound_call_time and last_inbound_call_finish Next Agent Call routing options to in-groups 
git-svn-id: svn://192.168.202.10@1689 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-07 18:22:51 +00:00
mattf e4cf584dff Added ability to use AGENTEXT in AGENTDIRECT in-groups as a way to send dropped, no-agent-no-queue and other transferred calls to a specific dialplan number per-user defined in the User Custom Five field 
git-svn-id: svn://192.168.202.10@1688 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-07 11:42:00 +00:00
mattf be1c7a2050 Added Outbound Campaign Test Call feature to allow you to place a call from the Campaign Detail screen that will go out as if it were an auto-dial call. Must be enabled in System Settings. 
Added ability to check for USA and Canada valid prefix and areacodes when loading leads into the web/cli/api lead loaders

git-svn-id: svn://192.168.202.10@1687 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-06 12:26:41 +00:00
mattf 9405fd06f1 added options to allow for multiple sets of statuses in the dispo_move_list.php script 
git-svn-id: svn://192.168.202.10@1686 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-03 00:25:24 +00:00
mattf c4fed13f33 fixed small issue with custom fields and scripts 
git-svn-id: svn://192.168.202.10@1685 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-30 16:24:53 +00:00
mattf 3e5f7d53fb Added HIDDEN and READONLY field types for custom list fields. 
Fixed issue changing DISPLAY and SCIRPT field types to other types.

git-svn-id: svn://192.168.202.10@1684 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-30 16:14:30 +00:00
mattf fd025e7fc2 Fixed bugs in in-group admin page 
git-svn-id: svn://192.168.202.10@1683 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-27 15:13:25 +00:00
mattf a27fb4288f Added queuemetrics_pe_phone_append option 
git-svn-id: svn://192.168.202.10@1682 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-27 05:03:56 +00:00
mattf e6ab6a94ea Added Agent Screen Labels sub-section of the Admin functions. Allows for each campaign to use a different set of labels for the fields on the default agent screen. 
Added ability to define the agent screen status fields shown to the agent: Call ID, Lead ID and List ID

git-svn-id: svn://192.168.202.10@1681 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-25 13:51:55 +00:00
mattf 6129a27720 Added lead_report_export.php report 
git-svn-id: svn://192.168.202.10@1680 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-24 16:53:51 +00:00
mattf b9198f9ac6 Fixed user group selection bug in agent time detail report 
git-svn-id: svn://192.168.202.10@1679 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-23 11:28:54 +00:00
mattf 318a2d06e2 Added install.pl options to define conf file and copy web language translation files 
updated spanish agent interface

git-svn-id: svn://192.168.202.10@1678 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-20 04:06:08 +00:00