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d7dbc12c27b6aeb41df8a64d0ea4f80dec0bd33c
Commit Graph
240 Commits
Author SHA1 Message Date
mattf d7dbc12c27 Changed DID filter_phone_group_id & pre_filter_phone_group_id to multi-selects 
git-svn-id: svn://192.168.202.10@3893 3d104415-ff17-0410-8863-d5cf3c621b8a
 2024-12-08 22:50:00 +00:00
mattf d53bbc1a5d Added Khomp campaign settings option 
Added experimental stereo recording testing code

git-svn-id: svn://192.168.202.10@3880 3d104415-ff17-0410-8863-d5cf3c621b8a
 2024-10-22 02:15:09 +00:00
mattf 353cf8d3e1 Small fix for ConfBridge in Inbound AGI script 
git-svn-id: svn://192.168.202.10@3856 3d104415-ff17-0410-8863-d5cf3c621b8a
 2024-07-23 20:32:59 +00:00
mattf 75fce19607 Fix for ConfBridge code in AGI scripts 
git-svn-id: svn://192.168.202.10@3828 3d104415-ff17-0410-8863-d5cf3c621b8a
 2024-04-25 21:04:43 +00:00
mattf 3542e9176d Added ConfBridge code and applied ConfBridge patches by default 
git-svn-id: svn://192.168.202.10@3826 3d104415-ff17-0410-8863-d5cf3c621b8a
 2024-04-21 03:03:49 +00:00
mattf b96bef0eef Fix for inbound Holidays changes earlier today 
git-svn-id: svn://192.168.202.10@3811 3d104415-ff17-0410-8863-d5cf3c621b8a
 2024-02-28 01:46:53 +00:00
mattf 63ff73c6dd Added holiday_method option 
git-svn-id: svn://192.168.202.10@3810 3d104415-ff17-0410-8863-d5cf3c621b8a
 2024-02-27 17:23:36 +00:00
mattf f78c94a9f8 Added INBOUND_DID In-Group populate option 
git-svn-id: svn://192.168.202.10@3807 3d104415-ff17-0410-8863-d5cf3c621b8a
 2024-02-23 14:06:33 +00:00
mattf 8002871525 Added Per-User Per-In-Group daily call limits. 
git-svn-id: svn://192.168.202.10@3805 3d104415-ff17-0410-8863-d5cf3c621b8a
 2024-02-21 02:49:58 +00:00
mattf 2ff9aa26b7 Fix for rare fronter/closer logging issue on CLOSER calls 
git-svn-id: svn://192.168.202.10@3768 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-10-26 13:27:09 +00:00
mattf 1f50c3bc52 Fix for last commit 
git-svn-id: svn://192.168.202.10@3752 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-08-14 02:07:42 +00:00
mattf 0eeda66515 Added In-Group Third agent alert trigger settings 
git-svn-id: svn://192.168.202.10@3750 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-08-11 02:49:22 +00:00
mattf 0015766e02 Added dead_stop_recording campaign option 
Fix for dead call logging, added experimental dead call reversal option
Added IQNANQ status to second alert NQ

git-svn-id: svn://192.168.202.10@3740 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-06-17 21:07:21 +00:00
mattf 338086fa43 Added VIDPROMPTSPECIAL... Call Menu In-Group routing feature, Added CM_VIDPROMPT_SPECIAL Container Type 
Added additional in-group second-alert settings

git-svn-id: svn://192.168.202.10@3737 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-06-14 21:34:22 +00:00
mattf e7c359fd35 Added Second Agent Alert Trigger In-Group settings, allowing for a second audio alert to be played to the agent on repeat calls. 
git-svn-id: svn://192.168.202.10@3735 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-06-07 14:20:45 +00:00
mattf 5695cdb5f6 Added User Inbound Calls Credits feature 
Added User Inbound Calls Today admin utilities page

git-svn-id: svn://192.168.202.10@3730 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-05-23 15:08:36 +00:00
mattf 92d80cf587 Added "Show Confetti" campaign setting, allowing for confetti to be shown to agents when they disposition a call as a SALE and/or a CALLBACK flagged status. 
Added "Abandon Check Queue" feature, to catch dropped Call Menu calls that are tagged with a Lead ID. For more information, see the bottom of the INBOUND_CALLBACK_QUEUE.txt document.
Added "Asterisk Restart URL" to the Modify Servers page, this can send a URL request any time Asterisk is auto-restarted on that server.
Added display of inbound Call Menu calls to the Admin Modify Lead page if CallerID display option is used on page.

git-svn-id: svn://192.168.202.10@3699 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-03-12 15:42:36 +00:00
mattf a954a7815e Added the ability to have multiple "No Agent Call URL" entries for a single Campaign/In-Group/List 
git-svn-id: svn://192.168.202.10@3680 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-02-04 21:27:58 +00:00
mattf 2457a0ba03 Fix for long in-group dialstring extensions on agent in-group calls/transfers 
git-svn-id: svn://192.168.202.10@3656 3d104415-ff17-0410-8863-d5cf3c621b8a
 2022-11-16 17:39:57 +00:00
mattf ed3335e3b8 Added In-Group in_queue_nanque options 
Added optional phone_number search for lead_all_info function
Fix for Inbound Report with optional campaign-select AHT calc

git-svn-id: svn://192.168.202.10@3535 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-11-08 03:54:53 +00:00
mattf b413c8c8a8 Added populate_lead_owner in-group option 
git-svn-id: svn://192.168.202.10@3518 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-09-12 00:44:38 +00:00
mattf 3def899218 Added new OWNERCUSTOMx handle methods for DID and Call Menu options 
git-svn-id: svn://192.168.202.10@3516 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-09-08 22:13:40 +00:00
mattf cfe17d57fd Added vicidial_inbound_caller_codes logging to inbound call routing script 
git-svn-id: svn://192.168.202.10@3495 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-08-19 12:38:48 +00:00
mattf 590048730c Fix for In-Group closing time action issue #1321 
git-svn-id: svn://192.168.202.10@3490 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-08-04 11:18:49 +00:00
mattf c78a9e8d5d Added In-Group Drop Seconds Override Container and Inbound Manual Dial Agent Forced Ready features 
git-svn-id: svn://192.168.202.10@3451 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-06-09 16:49:24 +00:00
mattf 85cf58aba7 Added populate_lead_comments in-group option, Issue #1229 
git-svn-id: svn://192.168.202.10@3406 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-03-26 02:48:36 +00:00
mattf 4babb9e0ba Added Agent Search Method override options for campaigns and in-groups. 
git-svn-id: svn://192.168.202.10@3341 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-01-07 20:40:57 +00:00
mattf 64d46c98b0 Added EXITEMPTY and CALLSTATUS queue_log entry for NANQUE calls 
git-svn-id: svn://192.168.202.10@3311 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-07 03:03:07 +00:00
mattf 91bfd5155d Added No-Agent No-Queue Delay option for in-groups 
git-svn-id: svn://192.168.202.10@3309 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-02 04:52:56 +00:00
mattf 3ee69f75ab Fix for LIVE call issue in top_panel 
Fix for short CIDnumber issue in inbound calltime check AGI
Fix for AGENTDIRECT issue in ALL inbound AGI

git-svn-id: svn://192.168.202.10@3307 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-10-27 03:37:01 +00:00
mattf af633bf1af Fixed issue with cid_cb_confirmed_filename multi-prompt not playing last file in ALL-inbound AGI script 
git-svn-id: svn://192.168.202.10@3277 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-08-16 13:11:26 +00:00
mattf 18d6290827 Added List overrides for some inbound voicemail settings: drop and after-hours 
git-svn-id: svn://192.168.202.10@3264 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-07-08 19:18:41 +00:00
mattf 23ad5bf5b1 More changes related to inbound answer configuration 
git-svn-id: svn://192.168.202.10@3260 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-06-25 03:50:59 +00:00
mattf cb0bf334d0 Added the ability to configure when the Answer signal is sent to inbound calls at the DID, In-Group and Call Menu level. 
Added Callbacks Export report

git-svn-id: svn://192.168.202.10@3259 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-06-24 23:49:49 +00:00
mattf e74085ce96 Fix for incorrect list_id logging on inbound calls 
git-svn-id: svn://192.168.202.10@3234 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-24 14:49:36 +00:00
mattf 5bdefa98f8 Fix for truncated extension issue #1193 
git-svn-id: svn://192.168.202.10@3169 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-11-18 03:10:03 +00:00
mattf 338153dd0c Added User Maximum Inbound Calls Filters features 
git-svn-id: svn://192.168.202.10@3149 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-10-20 17:42:33 +00:00
mattf d8b48a53ce Added options to define the static prompts to use for the Inbound Group "Play Place in Line" feature 
git-svn-id: svn://192.168.202.10@3067 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-02-23 15:36:11 +00:00
mattf c56407d8ed Added additional $VLforce_index flags in hopper loading script, for high-volume dialing systems 
Fix for user-group, in-group and campaign allowed/permissions matching issues
Added updated Greek translation file

git-svn-id: svn://192.168.202.10@3065 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-02-16 13:56:59 +00:00
mattf bdd4633676 Added RA_USER_PHONE On-Hook CID to solve last RINGAGENT issues 
git-svn-id: svn://192.168.202.10@3061 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-01-22 01:21:49 +00:00
mattf beec9b4bc3 Added _wait_time options to Next Agent Call settings for Campaigns and Inbound Groups. 
git-svn-id: svn://192.168.202.10@3042 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-27 04:27:51 +00:00
mattf 2021b43b5b Added the ability for customers to be able to enter a new phone number to be 
called back on for the CallerID CallBack Queue feature
Added the new Callmenu Survey Report(linked as "Callmenu Agent" in Reports)

git-svn-id: svn://192.168.202.10@3011 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-08-06 15:26:23 +00:00
mattf 4ce9c1a47b Added user variable sending option on enter_ingroup_url feature 
Added full_name and launch_user variables to AST_send_URL.pl script

git-svn-id: svn://192.168.202.10@2996 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-06-01 13:55:57 +00:00
mattf 89ccc0c0bc Changed closer logs for AGENTDIRECT calls to log destination user 
git-svn-id: svn://192.168.202.10@2988 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-05-21 21:07:48 +00:00
mattf 8ee9005f31 Added In-Group option for Enter In-Group URL, which can send a URL request when a caller enters an In-Group right before the system looks for an agent to send the call to. 
git-svn-id: svn://192.168.202.10@2987 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-05-21 10:08:40 +00:00
mattf cb840a9a76 Added in-group populate_lead_source, populate_lead_vendor settings 
git-svn-id: svn://192.168.202.10@2973 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-04-24 20:14:01 +00:00
mattf 98e91c4def Added source_id as optional channel variable to populate when inserting new leads in inbound AGI script 
git-svn-id: svn://192.168.202.10@2946 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-03-21 12:25:15 +00:00
mattf f86554ed91 Fix for Wait/Hold time options when nothing is pressed, inbound AGI 
git-svn-id: svn://192.168.202.10@2938 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-03-06 19:54:20 +00:00
mattf 2250784163 Added additional logging for Timeclock end-of-day processes 
Ssmall changes for Inbound Queue No Dial

git-svn-id: svn://192.168.202.10@2932 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-03-01 18:45:21 +00:00
mattf a3dcb04d15 Added NO_READY option for no_agent_no_queue in-group feature, issue #1046 
git-svn-id: svn://192.168.202.10@2923 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-17 15:26:43 +00:00