Commit Graph
39 Commits
Author SHA1 Message Date
mattf e2add6cbcf Added Agent API pause_code function
git-svn-id: svn://192.168.202.10@2061 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-01-26 13:39:53 +00:00
mattf 43e7797095 Changed require() to require_once() in agc directory PHP scripts
git-svn-id: svn://192.168.202.10@2016 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-08-22 11:05:10 +00:00
mattf e01116aa8b Added AST_CRON_audio_4_ftp2_FTPSSL.pl script for secondary archival of recordings to an FTP SSL server.
Changed agent code to use mysqli PHP functions.

git-svn-id: svn://192.168.202.10@2009 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-08-05 12:12:54 +00:00
mattf ddd5e6ce69 Added optional password encryption to web interfaces
Altered agi-phone_monitor script to not hangup after agent hangs up customer, requires small change to custom dialplan entries
Added new Dial Log report
Added Disable Auto Dial system setting

git-svn-id: svn://192.168.202.10@1999 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-07-11 12:33:50 +00:00
mattf 9884e2ce4d Added several security changes to the agent interface, including freezing a user's account for 15 minutes after 10 failed login attempts.
Changed all of the admin scripts from using the PHP ereg functions to preg. This is a requirement for moving to PHP6 where ereg functions are  depricated. This will also have the benefit of speeding up those scripts because preg is supposed to be more efficient and faster than ereg.
Added recording_id to the available fields for the dispo call url feature
Added pause code to the agent_status non-agent api function output

git-svn-id: svn://192.168.202.10@1994 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-06-15 16:08:13 +00:00
mattf 35d12e4374 Added ability to use .agi scripts in Call Menu prompt. Also added cm_date.agi script to say date with options
Converted ereg to preg in the agc agent interface PHP scripts

git-svn-id: svn://192.168.202.10@1945 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-03-28 04:52:48 +00:00
mattf 98df4848e0 Added more validation of agent sessions to prevent double-logins
Added campaign option to show a "Pause After Next Call" link to the agent screen below the Pause/Resume buttons
Added campaign option to set owner field to user if the owner field is empty

git-svn-id: svn://192.168.202.10@1869 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-10-29 11:11:16 +00:00
mattf b234c1c640 Added recording and webserver functions to the agent API
git-svn-id: svn://192.168.202.10@1847 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-08-10 12:31:28 +00:00
mattf 1e6e65b7dd Added Agent API function logout to log an agent out of their session
git-svn-id: svn://192.168.202.10@1721 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-09-11 20:19:40 +00:00
mattf da2834f3d6 Added reset_lead option to the non-agent-api update_lead function
Fixed a minor bug related to 2-hour manual dial calls

git-svn-id: svn://192.168.202.10@1674 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-06-14 11:33:59 +00:00
mattf 1624b0e977 Moved the Calls in Queue count and other counts outside of the autodial section (issue 406)
git-svn-id: svn://192.168.202.10@1567 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-12-08 08:11:44 +00:00
mattf bfa8bd03e5 Added campaign options to allow for the ability to filter manual dial calls to adhere to the call time scheme selected for the campaign, and added the ability to queue multiple manual dial calls for a specific logged-in agent using the Agent API
git-svn-id: svn://192.168.202.10@1555 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-24 22:15:28 +00:00
mattf 27ecc407e2 Added webphone options for System Key and Dialpad, may not be compatible with all webphones
Added optional dialplan entries to block 555 number calls

git-svn-id: svn://192.168.202.10@1508 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-08-27 21:08:04 +00:00
mattf ccca095ac2 Added timer action methods HANGUP, EXTENSION, CALLMENU and IN_GROUP
Fixed queue priority in outbound auto-dial calls when agents have not selected to take calls from all allowed in-groups in a campaign
Added delete_lead option to the update_lead function in the Non-Agent api
Added a GROUP column to the Remote Agents listing in admin.php
Changed the new 3rd gen lead loader to the default, with a link to the old one
Fixed FORM bug when no script is used in vicidial.php

git-svn-id: svn://192.168.202.10@1486 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-07-29 02:01:56 +00:00
mattf f05a5bc197 Added Agent API functions for Send DTMF, Park Customer and the Transfer Conference functions as well
Backported two small bug fixes to 2.2 branch

git-svn-id: svn://192.168.202.10@1443 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-05-28 02:26:51 +00:00
mattf 81a271632d fix for FastAGI_log parking manual dial calls
git-svn-id: svn://192.168.202.10@1346 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-02-24 17:31:37 +00:00
mattf 518d7f7b2f fixes for bugs 248, 274 all related to manual dialing and DEAD call logging and disconnect/busy logging for manual dial calls
git-svn-id: svn://192.168.202.10@1301 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-01-09 20:13:59 +00:00
mattf 325d5bcce8 Added an agent API function to update vicidial_list fields and the field values in the agent screen on-the-fly for the agent's current call.
Added timer action options to campaigns and in-groups allowing a message, webform or D1/D2-dial to happen at a specified number of seconds after the customer connects to the agent. Also, an API callw as added for this
updated the Vtiger 5.1.0 patch

git-svn-id: svn://192.168.202.10@1289 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-12-29 17:04:26 +00:00
mattf d42daae737 Various formatting fixes
Added more logging to emergency agent logout processes
changed start_asterisk_boot.pl script to launch unique astshell screen sessions

git-svn-id: svn://192.168.202.10@1275 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-12-11 01:59:57 +00:00
mattf 31eedf49ce Added API function to allow for the changing of agent selected in-groups while logged-in to the agent screen.
git-svn-id: svn://192.168.202.10@1269 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-12-01 06:39:15 +00:00
mattf 79fdfeecf5 Added auto-kill to adapt script to facilitate cleaner clearing of daily stats
Added QM ABANDON call clearing in queue_log to agent log cleanup script
Fixed bug in conf_exten_check.php

git-svn-id: svn://192.168.202.10@1260 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-11-15 15:26:06 +00:00
mattf aa26a87a3d Added DEAD call time logging and agent notification of call hangup
Added cross-listing linking of DIDs, Call Menus and In-groups in admin.php
Changed the audio store to work by server names

git-svn-id: svn://192.168.202.10@1221 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-09-08 16:10:35 +00:00
mattf 24966d14e4 Added Agents Status View sidebar to agent interface
Added vailable transfer agent frame to AGENTDIRECT transfers when clicking on the NUMBER TO CALL field in the transfer conference frame
Fixed Calls in Queue count for AGENTDIRECT calls

git-svn-id: svn://192.168.202.10@1179 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-06 18:42:02 +00:00
mattf f2f9e387f4 Changed all PHP tags to long tags
Added Call Menu feature

git-svn-id: svn://192.168.202.10@1111 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-08 12:08:02 +00:00
mattf 215ac46c7d small docs and comments updates
trunk - added Vtiger click-to-dial from Planned event screen

git-svn-id: svn://192.168.202.10@1093 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-04-08 08:59:47 +00:00
mattf 152948c424 Added shift enforcement for agent logins
Added vital statistics display(CPU/load/disk) to reports and server modification screens
Added configurable max calls per second to servers and system settings

git-svn-id: svn://192.168.202.10@1068 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-03-08 12:42:54 +00:00
mattf efafbf6431 added agent API functionality for pause/resume and dial a number
added api log in database

git-svn-id: svn://192.168.202.10@1036 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-01-20 22:33:45 +00:00
mattf 8a4d1fd127 Added fixed-as400 option to the AST_VD_sales_export.pl script
changed AST_timeonVDADall monitor links to use 0 prefix instead of 6
other small changes

git-svn-id: svn://192.168.202.10@1028 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-01-06 04:47:23 +00:00
mattf 116c1fc8e7 Added Vtiger user synchronization
Added more options for the vtiger_search.php web form page
Added notification of time sync problems to vicidial.php
other bug fixes

git-svn-id: svn://192.168.202.10@1026 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-01-02 19:29:25 +00:00
mattf b1dfbd1a0b fixes for database deadlocks added to vicidial agent interface scripts
added mysql logging to AGI VDAD scripts

git-svn-id: svn://192.168.202.10@996 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-11-05 09:53:23 +00:00
mattf ea1ab3b7f4 added option for 3way calling dial prefix to campaigns
added full mysql error logging to vicidial agent web interface

git-svn-id: svn://192.168.202.10@995 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-11-04 08:27:55 +00:00
mattf 9c06497bd1 moved the seconds field in vicidial.php
added API functions for hangup and dispo to agent interface
added campaign option for queue calls waiting count

git-svn-id: svn://192.168.202.10@906 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-07-04 03:02:50 +00:00
mattf b686006112 added SURVEY script functionality to ALL_outbound script
added posttime update to ALL_inbound script to prevent timeouts on playing of hold message
added calls-in-queue display to agent vicidial.php screen

git-svn-id: svn://192.168.202.10@869 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-05-20 09:01:03 +00:00
mattf d8a83ee35f made several changes to UTF8 compatibility for internationalization.
better importing/display of non-latin leads
rewriting of UTF8 database commands for scripts
updating of docs
building of language builds for 2.0.4 branch
addition of vicidial_it Italian Administration it_language_admin.txt and build

git-svn-id: svn://192.168.202.10@848 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-04-29 08:32:42 +00:00
mattf 24dc1ff66d Changed license to AGPLv2
Added VICIDIAL_fix_lead_statuses.pl script

git-svn-id: svn://192.168.202.10@788 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-03-10 08:02:30 +00:00
mattf 7478a040cf added auto-pause notification to vicidial.php
git-svn-id: svn://192.168.202.10@728 3d104415-ff17-0410-8863-d5cf3c621b8a
2007-11-22 08:11:59 +00:00
mattf acb955540d added disable agent's ability to alter customer data in vicidial.php
added ability to show agent when their session has been disabled

git-svn-id: svn://192.168.202.10@558 3d104415-ff17-0410-8863-d5cf3c621b8a
2007-03-19 19:56:18 +00:00
mattf de284e5ee3 added update for conf_exten_check for manual dial
fixed ID bug in vdc_db_query.php script

git-svn-id: svn://192.168.202.10@416 3d104415-ff17-0410-8863-d5cf3c621b8a
2006-11-29 03:58:04 +00:00
mattf 84ac2056b0 restructuring of files 6 - install script will not function at this point
git-svn-id: svn://192.168.202.10@22 3d104415-ff17-0410-8863-d5cf3c621b8a
2006-07-07 23:25:55 +00:00