ViciDial/agc_2-X
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1e122d2342180ea22bbedee420aacd619ba6cb38
Commit Graph
147 Commits
Author SHA1 Message Date
mattf 8299fc0b16 Added Agents Status View sidebar to agent interface 
Added vailable transfer agent frame to AGENTDIRECT transfers when clicking on the NUMBER TO CALL field in the transfer conference frame
Fixed Calls in Queue count for AGENTDIRECT calls

git-svn-id: svn://192.168.202.10@1179 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-07-06 18:42:02 +00:00
mattf 17e43e95f1 Added pre-Answer handling of Sangoma CPD events, also new netborder 1.4 patch 
Added back-end processes for process triggers

git-svn-id: svn://192.168.202.10@1175 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-07-01 02:05:47 +00:00
mattf f95dcfce31 Added drop rate groups functionality to allow a drop rate to be shared across multiple campaigns. 
git-svn-id: svn://192.168.202.10@1172 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-06-29 04:09:49 +00:00
mattf bda5c4362b Updated install documentation 
Changed default server version to asterisk_version='1.4.21.2'

git-svn-id: svn://192.168.202.10@1171 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-06-28 22:07:02 +00:00
mattf 50a7237235 Added Quick Transfer button to the agent interface, as well as a preset prepopulate option 
Added a process to update statuses in the vicidial_list table by batch, with web report

git-svn-id: svn://192.168.202.10@1169 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-06-28 11:36:19 +00:00
mattf 6c925fd057 Added no-agent-no-queue options for in-groups 
Added display of in-group name in Real-time report

git-svn-id: svn://192.168.202.10@1166 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-06-27 10:36:43 +00:00
mattf d246716d87 database updates for last commits 
git-svn-id: svn://192.168.202.10@1165 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-06-23 15:35:44 +00:00
mattf 1fe44a1128 Added Tracking Group field to Call Menus for proper tracking in the IVR report 
git-svn-id: svn://192.168.202.10@1162 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-06-21 18:38:42 +00:00
mattf 66420967b9 Added conf_secret field to phones to enable different passwords for conf files of IAX/SIP phones and their vicidial agent login 
git-svn-id: svn://192.168.202.10@1161 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-06-21 12:41:43 +00:00
mattf 1ead9aef28 database create file updates for last few commits 
git-svn-id: svn://192.168.202.10@1157 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-06-17 16:37:24 +00:00
mattf 46b00ebadb Fixed bugs in logging to vicidial_log and vicidial_agent_log for manual dial phone calls 
git-svn-id: svn://192.168.202.10@1150 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-06-11 18:29:48 +00:00
mattf 239891e8ec Added DROP lockout time option to campaigns to allow for preventing the calling of leads that were abandoned on auto-dial campaigns for a specified number of hours. 
git-svn-id: svn://192.168.202.10@1146 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-06-08 17:23:16 +00:00
mattf 0585c0af2e Changed drop percentage limit to allow for decimal values 
Changed auto-detected Disconnect and Busy statuses AB ADC
Added optional carrier stats to outbound report and made the bottom graph optional
Fixed inbound AGENTDIRECT bug on systems with certain configurations

git-svn-id: svn://192.168.202.10@1145 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-06-08 08:17:43 +00:00
mattf faba9cdec9 Added DAHDI channel compatibility 
Added carrier hangup_cause and dialstatus logging for outbound list dialing calls

git-svn-id: svn://192.168.202.10@1144 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-06-05 07:13:55 +00:00
mattf f08c295e14 Added up to 40 records to one List Mix going down to 1% mix, as well as the option to populate all records with a set of statuses 
Added ability to force auto-incremented ID values for Users, Campaigns, Lists, Scripts, In-groups, etc... using the vicidial_override_ids table
Added the HIDE option for Disable Alter Customer Phone field to hide the customer phone number from the agent interface

git-svn-id: svn://192.168.202.10@1133 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-05-31 22:51:53 +00:00
mattf 8b3527d30f Added option to log in as an agent with no phone using a nophone/8300 phone extension/dialplannumber entry 
git-svn-id: svn://192.168.202.10@1131 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-05-29 11:56:09 +00:00
mattf 02c465d40b Moved vicidial recording extens to auto-generated, added phone dialout context, fixed callerid and voicemail dial extensions for phones, added recording limit for servers 
git-svn-id: svn://192.168.202.10@1129 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-05-29 11:05:52 +00:00
mattf 845fc52237 Added Territories admin page for use in custom Vtiger installs 
git-svn-id: svn://192.168.202.10@1122 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-05-21 09:52:19 +00:00
mattf 2939a69550 Added Active Voicemail Server and Auto Dial Limit to System Settings 
Fixed agent manual dial logging bug
Backported agent interface manual-dial blocking of agent monitoring

git-svn-id: svn://192.168.202.10@1121 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-05-19 15:12:24 +00:00
mattf bf34a4eecc Added audio store and audio synchronization processes 
Fixed bug in AST_VDadapt.pl script

git-svn-id: svn://192.168.202.10@1115 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-05-14 10:53:52 +00:00
mattf 3267815db7 SQL fix from last commit 
git-svn-id: svn://192.168.202.10@1113 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-05-11 13:28:20 +00:00
mattf 9c851d4070 Changed all PHP tags to long tags 
Added Call Menu feature

git-svn-id: svn://192.168.202.10@1111 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-05-08 12:08:02 +00:00
mattf 357fe2afb7 added new method for monitoring in realtime screen 
added 4-call-path option for outbound surveys
added text-to-speech ability in outbound survey campaigns

git-svn-id: svn://192.168.202.10@1099 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-04-29 18:24:39 +00:00
mattf 70414cd349 updated Ubuntu install doc 
added 2 Vtiger reports, perl script generated

git-svn-id: svn://192.168.202.10@1098 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-04-23 08:54:29 +00:00
mattf 58cb9f4d93 added more custom Vtiger actions and a Vtiger database optimization script 
added email, user_code and terriroty to the vicidial_users table as optional fields

git-svn-id: svn://192.168.202.10@1097 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-04-22 10:36:18 +00:00
mattf d06b492260 2.0.5 - Minor change to admin.php section heading 
trunk - added status flags sale, dnc, customer_contact, not_interested, unworkable
added more options for Vtiger integration

git-svn-id: svn://192.168.202.10@1080 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-03-22 17:12:35 +00:00
mattf 239ed6d18a Added city,state,postcode,country to data fields in nanpa prefix list table 
git-svn-id: svn://192.168.202.10@1077 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-03-18 04:17:19 +00:00
mattf c04b5444b6 many docs updates, removing of older files 
git-svn-id: svn://192.168.202.10@1075 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-03-15 15:14:39 +00:00
mattf 87687bc387 Changed all reports and admin screens to use one of two header templates 
Added Calls Export Utility allowing exporting of call and lead data by defining the following parameters: date range, campaigns, in-groups, statuses, lists and user groups. A flat tab-delimited text file is exported

git-svn-id: svn://192.168.202.10@1070 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-03-11 05:01:54 +00:00
mattf 19d31fe064 Added shift enforcement for agent logins 
Added vital statistics display(CPU/load/disk) to reports and server modification screens
Added configurable max calls per second to servers and system settings

git-svn-id: svn://192.168.202.10@1068 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-03-08 12:42:54 +00:00
mattf 6463253fab Added group aliases to allow selecting of callerID for manual and 3way calls 
Added agent-specific in-group and campaign web variables

git-svn-id: svn://192.168.202.10@1067 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-03-06 16:14:14 +00:00
mattf 7c91a9c97f Added default DID option to DID routing process 
made trunkinbound inbound context consistent throughout

git-svn-id: svn://192.168.202.10@1058 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-02-14 09:50:43 +00:00
mattf b2d79cddab Changed numerous files to give VICIDIAL the ability to quickly update conf files(And reload Asterisk) depending on settings in the VICIDIAL admin interface. For more information please look at the ASTERISK_CONF-GEN.txt file. 
git-svn-id: svn://192.168.202.10@1051 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-02-12 00:33:44 +00:00
mattf afc3841779 Added list_download.php script to allow for downloading of lists from the admin.php interface 
Small redesign of the agent interface with new tabs and more grey backgrounds

git-svn-id: svn://192.168.202.10@1049 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-02-09 20:16:03 +00:00
mattf 441ca0f77a Added options to disable incomplete QC functionality and to hide outbound list dialing features in the admin interface. 
Added patch for compatibility with Asterisk 1.4 and the Sangoma paraXip CPD (Call Progress Detection) software, as well as VICIDIAL options and programming to allow it to work with CPD

git-svn-id: svn://192.168.202.10@1044 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-02-02 11:40:59 +00:00
mattf 9572a2ef79 fixed database update from last commit 
git-svn-id: svn://192.168.202.10@1041 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-01-29 18:34:55 +00:00
mattf bcb667eef3 added click-to-dial to Vtiger integration 
added agent alert option to vicidial.php
some bug fixes and doc updates

git-svn-id: svn://192.168.202.10@1038 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-01-27 08:03:01 +00:00
mattf 503dfe5013 added agent API functionality for pause/resume and dial a number 
added api log in database

git-svn-id: svn://192.168.202.10@1036 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-01-20 22:33:45 +00:00
mattf 03a5a4e49a Added AGENTDIRECT feature, allows calls to go to logged-in VICIDIAL agents in their own queue without having to create a separate in-group for each agent. You can transfer calls to this using DIDs or VICIDIAL agents using transfer/conf with the destination user ID in the number-to-dial field and the AGENTDIRECT set as the transfer group. 
git-svn-id: svn://192.168.202.10@1032 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-01-15 12:19:42 +00:00
mattf 660fd6020c Added options for call logging in vtiger_search.php 
git-svn-id: svn://192.168.202.10@1031 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-01-12 09:01:32 +00:00
mattf ea39b9c597 Added Vtiger user synchronization 
Added more options for the vtiger_search.php web form page
Added notification of time sync problems to vicidial.php
other bug fixes

git-svn-id: svn://192.168.202.10@1026 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-01-02 19:29:25 +00:00
mattf 57014ed0b8 Changed campaign_vdad_exten default to 8368 in database 
git-svn-id: svn://192.168.202.10@1024 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-12-18 14:35:29 +00:00
mattf 9ccc47f8cf Added option to change the server address in the link to recordings in the admin web pages per server. 
git-svn-id: svn://192.168.202.10@1021 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-12-10 21:49:07 +00:00
mattf 14a00c925e Added web form target and ability to more easily customize web form variables in vicidial.php 
git-svn-id: svn://192.168.202.10@1019 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-12-09 21:32:45 +00:00
mattf 87c012775d added many new report features to realtime and closer/ivr reports including inbound-only realtime report 
git-svn-id: svn://192.168.202.10@1000 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-11-09 05:35:10 +00:00
mattf 50dcadded1 Added option to not allow vicidial agents to log in if they have not logged into the timeclock, vicidial_user_groups option 
Added 15-minute answered call wait time breakdown section to the inbound/closer report

git-svn-id: svn://192.168.202.10@997 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-11-06 10:37:11 +00:00
mattf 50786bbf36 added option for 3way calling dial prefix to campaigns 
added full mysql error logging to vicidial agent web interface

git-svn-id: svn://192.168.202.10@995 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-11-04 08:27:55 +00:00
mattf d15e029154 added forced pause code use on agent interface 
several report enhancements
some logging changes

git-svn-id: svn://192.168.202.10@992 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-11-01 13:07:08 +00:00
mattf b033f0d0e5 added database optimizations 
added uniqueid to vicidial_closer_log
beta start of IVRstats report

git-svn-id: svn://192.168.202.10@991 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-28 01:43:10 +00:00
mattf 4f21b6722a some minor bug fixes and queue_log fix for leave-3way in vdc_db_query.php and vicidial.php 
git-svn-id: svn://192.168.202.10@989 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-26 14:41:19 +00:00