ViciDial/agc_2-X
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3eab5083ace2d869987dcbc400aba8e47b751c93
Commit Graph
311 Commits
Author SHA1 Message Date
mattf 55447ebcb1 Added Agent API function logout to log an agent out of their session 
git-svn-id: svn://192.168.202.10@1721 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-11 20:19:40 +00:00
mattf a1951d350e Added ability to set custom callerID numbers per campaign for outbound calls by areacode. You can even set multiple callerIDs per areacode. 
git-svn-id: svn://192.168.202.10@1717 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-01 16:12:37 +00:00
mattf 0b2a8da229 Added options in Call Menus to allow for invalid action on second or third invalid selection by the caller instead of just the first 
git-svn-id: svn://192.168.202.10@1715 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-29 20:42:38 +00:00
mattf 0c3724f8b2 Added optional DID Agent logging as System Settings option. This logs calls that come into DIDs in a separate table that includes the in-group and user that the call was sent to, if applicable 
git-svn-id: svn://192.168.202.10@1714 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-22 17:15:16 +00:00
mattf 027b645582 Added update_phone, add_phone_alias, update_phone_alias functions to the non-agent API 
several small bug fixes

git-svn-id: svn://192.168.202.10@1713 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-22 03:25:54 +00:00
mattf 5158cac68f Added the Campaign Status List Report which shows calls broken down by status within each list_id for a campaign 
git-svn-id: svn://192.168.202.10@1711 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-16 02:05:05 +00:00
mattf 8bd03c5335 Added ability to use static audio from dynamic fields in Survey and Answering machine messages when using Cepstral TTS 
Added voicemail emailbody to voicemail.conf that will show callerIDnumber after the name

git-svn-id: svn://192.168.202.10@1710 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-16 01:04:01 +00:00
mattf a9bdda821d Added noanswer logging feature to System Settings, will log only auto-dial calls that are not answered to a separate table 
Added new Team Performance Detail report to the Reports page. This is a fairly detailed and database-intensive report that summarizes several user-grouped statistics

git-svn-id: svn://192.168.202.10@1708 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-09 20:34:24 +00:00
mattf e93a0495ff Added ability to chose the type of callerid sent for inbound ring-agent calls in the in-group: GENERIC, INGROUP, CUSTOMER PHONE and combos. 
Added NA Call URL feature to campaigns and in-groups, works like dispo call url but only for non-agent handled calls like DROP, NA, etc...
Changed MULTI_LEAD Auto-Alt-Dial to use Auto-Alt-Dial Statuses set in the campaign automatically, you may need to add auto-alt-statuses
Added a check to admin.php to prevent submission of campaign and in-group changes before the entire form loads
Added call_id as a script and url variable
Added debug logging of dispo/start/add-lead/no-agent URL submissions to a database table

git-svn-id: svn://192.168.202.10@1706 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-02 05:49:37 +00:00
mattf 77ae024db8 small bug fix, added voicemail change notes 
git-svn-id: svn://192.168.202.10@1703 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-28 05:48:48 +00:00
mattf 56fa8c8723 Added options to set the voicemail zone and extra voicemail options for each voicemail box in phones and extra voicemail boxes. Also added default voicemail zone and timezone settings in the system settings. Added several new zonemessages to the default voicemail.conf.sample file 
git-svn-id: svn://192.168.202.10@1702 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-27 14:57:59 +00:00
mattf c8a20c7899 Added HIDEBLOB custom field type 
small changes to agent interface

git-svn-id: svn://192.168.202.10@1697 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-19 13:51:58 +00:00
mattf 65cf02599f Added manual dial agent skip lead logging to the user stats page 
Small changes to bulk phone insert script, added Help section

git-svn-id: svn://192.168.202.10@1695 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-18 21:25:14 +00:00
mattf 3b847a0275 Added CSV download option to almost all reports. 
git-svn-id: svn://192.168.202.10@1694 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-13 05:22:27 +00:00
mattf 41cd41aff4 Added last_inbound_call_time and last_inbound_call_finish Next Agent Call routing options to in-groups 
git-svn-id: svn://192.168.202.10@1689 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-07 18:22:51 +00:00
mattf 0abd61a0d5 Added ability to use AGENTEXT in AGENTDIRECT in-groups as a way to send dropped, no-agent-no-queue and other transferred calls to a specific dialplan number per-user defined in the User Custom Five field 
git-svn-id: svn://192.168.202.10@1688 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-07 11:42:00 +00:00
mattf 5bacb9346b Added Outbound Campaign Test Call feature to allow you to place a call from the Campaign Detail screen that will go out as if it were an auto-dial call. Must be enabled in System Settings. 
Added ability to check for USA and Canada valid prefix and areacodes when loading leads into the web/cli/api lead loaders

git-svn-id: svn://192.168.202.10@1687 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-06 12:26:41 +00:00
mattf aeb0b4adc2 Added HIDDEN and READONLY field types for custom list fields. 
Fixed issue changing DISPLAY and SCIRPT field types to other types.

git-svn-id: svn://192.168.202.10@1684 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-30 16:14:30 +00:00
mattf 2a52892d01 Added Agent Screen Labels sub-section of the Admin functions. Allows for each campaign to use a different set of labels for the fields on the default agent screen. 
Added ability to define the agent screen status fields shown to the agent: Call ID, Lead ID and List ID

git-svn-id: svn://192.168.202.10@1681 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-25 13:51:55 +00:00
mattf c4b21f7b01 Added lead_report_export.php report 
git-svn-id: svn://192.168.202.10@1680 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-24 16:53:51 +00:00
mattf 7b602defd4 Added install.pl options to define conf file and copy web language translation files 
updated spanish agent interface

git-svn-id: svn://192.168.202.10@1678 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-20 04:06:08 +00:00
mattf d4608cbf27 Added ability to disable agent dispo screen 
git-svn-id: svn://192.168.202.10@1676 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-20 01:32:44 +00:00
mattf 45a9ad8986 Added a Dial Level Difference Target Method option to restrict this feature to only calculation of dial level or to affect the calls dialed on each dialing engine. 
git-svn-id: svn://192.168.202.10@1671 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-02 14:17:34 +00:00
mattf 9da53cd59c Added Callback Days Limit campaign option to allow scheduled callbacks to be scheduled only a set number of days from today. 
git-svn-id: svn://192.168.202.10@1670 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-01 02:03:48 +00:00
mattf 6686cbeb91 Added CALLMENU Survey Method 
git-svn-id: svn://192.168.202.10@1667 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-29 05:21:08 +00:00
mattf 7acf8f38ae Added new agent interface alert where manual dial calls will not be allowed if the disposition process has not completed. Usually a rare problem on systems with networking issues. 
git-svn-id: svn://192.168.202.10@1666 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-29 02:03:52 +00:00
mattf a091519340 Added ability to have outbound auto-dial campaigns drop to an audio prompt or a call menu. Outbound IVR Report added. Added optional logging of call menu caller key presses. Lead ID can now be preserved on calls coming from auto-dial or in-groups that go through call menus and back into an in-group. 
git-svn-id: svn://192.168.202.10@1664 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-26 04:37:51 +00:00
mattf 7c48dad999 small help text fix, issue #486 
git-svn-id: svn://192.168.202.10@1663 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-24 18:05:46 +00:00
mattf 9f11bd6e77 Added option to List Modification screen to allow you to choose the method of time zone adjustment that happens nightly on a per list basis 
Added Available Only Tally Threshold and Auto Dial Level Threshold options, allowing settings to change automatically with less agents

git-svn-id: svn://192.168.202.10@1658 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-14 18:05:11 +00:00
mattf f04bad0a21 Added the agc/phone_only.php script, a web-based web-phone-only client application that allows full phone usage without needing to login as an agent 
git-svn-id: svn://192.168.202.10@1657 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-11 19:40:49 +00:00
mattf 9f4fa6aab7 Added Custom 3-Way Button Transfer feature which allows for 3-way calls to be placed using one of several lead fields or campaign presets, as well as the customer optionally being put on park, and the transfer - conf frame being brought up, all at the click of one button on the main agent screen. 
git-svn-id: svn://192.168.202.10@1655 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-07 12:04:54 +00:00
mattf 81ded34364 Added utility to synchronize users, remote agents, dids, call menus, in-groups and campaigns with entries in QM: ADMIN_qm_sync.pl 
git-svn-id: svn://192.168.202.10@1654 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-06 19:21:35 +00:00
mattf cbe6d30bc0 Added post_phone_time_diff_alert feature to give an alert on manual dial campaigns if the phone number area code and the postal code are in different time zones, or if either of them are outside of the local call time for the campaign. Viewable in preview mode as well as lead info viewing from the callbacks list, the call log and search results in the agent interface. 
git-svn-id: svn://192.168.202.10@1650 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-01 01:52:18 +00:00
mattf 85e206a8ae Added ability to use external_dial Agent API function with a defined lead_id and optional alt_dial setting 
git-svn-id: svn://192.168.202.10@1647 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-30 15:30:37 +00:00
mattf 0d30227c9e Added option to use the owner field to define a time zone abbreviation code when loading leads 
Bug fixes
Updated the phone codes table and loading code

git-svn-id: svn://192.168.202.10@1643 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-24 13:55:06 +00:00
mattf 1fa69abf14 added run time logging to the api functions 
git-svn-id: svn://192.168.202.10@1637 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-09 12:29:29 +00:00
mattf cb91a9a1a6 Added reload dialplan system settings option 
Added MULTI_LEAD option to the Auto-Alt-Dial setting in campaigns

git-svn-id: svn://192.168.202.10@1636 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-08 08:52:01 +00:00
mattf cf8bff3354 Added user recording override settings checking, for remote agent recording 
git-svn-id: svn://192.168.202.10@1631 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-25 18:41:08 +00:00
mattf e2b1671281 Added recording ability for Remote Agents 
Added logged-in-user displayed in admin pages
Added the PDROP status for outbound auto-dial
Changed some logging of calls when using CPD

git-svn-id: svn://192.168.202.10@1629 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-25 03:52:14 +00:00
mattf a40a9a609d Changed almost all of the browser alerts to HTML alerts. These are the messages that tell you for example that you cannot do this or that when paused. The reason for the change is that browser alerts are -blocking- and will halt executiong of javascript on the agent workstation. This change should require no alterations to any configurations. 
changed calls log view function
several bug fixes

git-svn-id: svn://192.168.202.10@1619 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-10 21:32:29 +00:00
mattf 3d59df1ec4 Added Campaign option to auto-pause agents when they go into several pre-call functions like Manual Dial, Lead Search, Callbacks Check, etc. Also added an option to auto-resume the agent when leaving those funtions. 
Fixed browser dimensions gathering in IE

git-svn-id: svn://192.168.202.10@1618 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-10 10:58:40 +00:00
mattf 0d18a4a9ed Added add_list and update_list functions to the Non-Agent API, allowing you to add, modify and delete lists, as well as reset leads in a list, change a list to active or inactive, change the campaign of a list and delete the leads inside of a list. 
git-svn-id: svn://192.168.202.10@1614 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-06 15:52:54 +00:00
mattf 6e2da2d4d0 Added DEFER options to the scheduled callbacks alert campaign feature 
git-svn-id: svn://192.168.202.10@1613 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-04 21:55:05 +00:00
mattf 001b432129 Added on-hook phone agent features for inbound calls 
Added ring_all Next-Agent-Call feature for inbound calls
  see UPGRADE doc for more details

git-svn-id: svn://192.168.202.10@1611 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-04 15:36:10 +00:00
mattf da565431ce Changed scheduled callbacks display in the agent interface to show all callback and lead information, including call history and call notes, without having to dial the lead. 
git-svn-id: svn://192.168.202.10@1610 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-25 17:54:26 +00:00
mattf c32946d89f Several fixes and small changes to QM queue_log logging 
Added phone alias load balance login server twin validation option
Raising the input limit on most URL admin fields to 2000 characters

git-svn-id: svn://192.168.202.10@1609 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-25 05:50:23 +00:00
mattf 132cd2ebfb Added options to restrict agent lead search to the owner field equal to the user, user group or selected territories for the agent 
Changed Campaign VDAD Extension to Routing Extension in the campaign screen, updated help section for the field also

git-svn-id: svn://192.168.202.10@1606 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-23 14:26:29 +00:00
mattf bb32d84a1e Added Agent Lead Search feature 
Added display of lead searches in user stats page
Fixed rare performance bug in real time report

git-svn-id: svn://192.168.202.10@1603 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-18 20:53:57 +00:00
mattf a14239024a Added the add-a-new-lead link to the admin interface 
git-svn-id: svn://192.168.202.10@1602 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-15 22:23:29 +00:00
mattf ecefb829b9 Added Secondary List Order which allows for further sorting of leads to be dialed by a secondary sorting method 
Added Default Campaign setting for the My Callback agent interface option so that the checkbox can be pre-selected or not on every call
Added the campaign option for per-call call notes in the agent interface. If the User Group also has Call Log enabled, the agent can also see the call notes from previous calls.

git-svn-id: svn://192.168.202.10@1601 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-15 19:23:30 +00:00