Commit Graph
167 Commits
Author SHA1 Message Date
mattf 12857d1af5 Fixed agent grab call bug
Added allow_alerts option to users

git-svn-id: svn://192.168.202.10@1191 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-26 06:48:48 +00:00
mattf 6c903bc65d Added RANK and OWNER as fields in vicidial_list, and as sort by options in campaign screen
Added no-hopper dialing option for MANUAL and INBOUND_MAN campaigns
Added owner dialing for agents to have their own leads, or shared group/territory leads, within a single list and campaign
Added list reset times option to automatically reset lists at pre-set times during the day
Fixed leave-3way-call issue if customer is parked

git-svn-id: svn://192.168.202.10@1189 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-23 19:06:58 +00:00
mikec 9ab33eb422 Added LCR.
git-svn-id: svn://192.168.202.10@1187 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-20 13:41:04 +00:00
mattf 5b6c6fcdf4 in branch 2.0.5 removed default 91NXXNXXXXXX dialplan entries
in trunk, several bug fixes: inbound stream file, extended alt dial 
added dialed_number and dialed_label to script variables

git-svn-id: svn://192.168.202.10@1186 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-20 05:02:02 +00:00
mattf 89f50b741e Added Calls in Queue display to agent interface
Added Grab call in Queue to agent interface and AGI inbound script
Added Re-Queue button to agent interface
Added pause after every call campaign option
Added option to auto-launch calls in queue frame in agent interface
Added ADD ALL and DELETE ALL options to the inbound group chooser screen in the agent interface

git-svn-id: svn://192.168.202.10@1183 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-13 06:11:44 +00:00
mattf 1e122d2342 Fixed bugs relating to alt number dialing transfers, dispo variable assignment and the agent sidebar
git-svn-id: svn://192.168.202.10@1181 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-10 09:39:44 +00:00
mattf 1c6bd3bb4a Fixed minor agent alert bug
Added option to send remote agent calls with phone number*vendor_id

git-svn-id: svn://192.168.202.10@1177 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-03 02:51:41 +00:00
mattf dbb6fca38e Fixed stats calculation issue on Real-Time report when inbound=No
Fixed help screen scrolling
Fixed AGI time check database close handle
Changed agent alert to launch from agent server instead of call server

git-svn-id: svn://192.168.202.10@1176 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-01 19:55:16 +00:00
mattf 17e43e95f1 Added pre-Answer handling of Sangoma CPD events, also new netborder 1.4 patch
Added back-end processes for process triggers

git-svn-id: svn://192.168.202.10@1175 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-01 02:05:47 +00:00
mattf f09d128cb7 Added web-based configuration of Cepstral TTS prompts and more vicidial_list variables that can be used for TTS
git-svn-id: svn://192.168.202.10@1170 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-28 15:47:10 +00:00
mattf 6c925fd057 Added no-agent-no-queue options for in-groups
Added display of in-group name in Real-time report

git-svn-id: svn://192.168.202.10@1166 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-27 10:36:43 +00:00
mattf d505b44b5f In In-groups, changed agent alert extension to a filename, changed other prompts to allow more than one audio file with a pipe separating audio files
git-svn-id: svn://192.168.202.10@1163 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-23 12:08:56 +00:00
mattf 1fe44a1128 Added Tracking Group field to Call Menus for proper tracking in the IVR report
git-svn-id: svn://192.168.202.10@1162 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-21 18:38:42 +00:00
mattf 0585c0af2e Changed drop percentage limit to allow for decimal values
Changed auto-detected Disconnect and Busy statuses AB ADC
Added optional carrier stats to outbound report and made the bottom graph optional
Fixed inbound AGENTDIRECT bug on systems with certain configurations

git-svn-id: svn://192.168.202.10@1145 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-08 08:17:43 +00:00
mattf 2939a69550 Added Active Voicemail Server and Auto Dial Limit to System Settings
Fixed agent manual dial logging bug
Backported agent interface manual-dial blocking of agent monitoring

git-svn-id: svn://192.168.202.10@1121 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-19 15:12:24 +00:00
mattf 9c851d4070 Changed all PHP tags to long tags
Added Call Menu feature

git-svn-id: svn://192.168.202.10@1111 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-08 12:08:02 +00:00
mattf 357fe2afb7 added new method for monitoring in realtime screen
added 4-call-path option for outbound surveys
added text-to-speech ability in outbound survey campaigns

git-svn-id: svn://192.168.202.10@1099 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-04-29 18:24:39 +00:00
mattf 58cb9f4d93 added more custom Vtiger actions and a Vtiger database optimization script
added email, user_code and terriroty to the vicidial_users table as optional fields

git-svn-id: svn://192.168.202.10@1097 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-04-22 10:36:18 +00:00
mattf 8176a92cdc added Cepstral name playing for outbound survey campaigns
git-svn-id: svn://192.168.202.10@1095 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-04-11 02:52:21 +00:00
mattf 23442cfb37 added flag option to install.pl to not show any prompts
added signalonly option to send dtmf AGI to only send signal, not audio

git-svn-id: svn://192.168.202.10@1072 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-03-12 20:04:24 +00:00
mattf 6463253fab Added group aliases to allow selecting of callerID for manual and 3way calls
Added agent-specific in-group and campaign web variables

git-svn-id: svn://192.168.202.10@1067 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-03-06 16:14:14 +00:00
mattf c0c01ee964 Added CPD Fax option to ALL_outbound AGI script
added second server install SQL file for easier adding of additional servers

git-svn-id: svn://192.168.202.10@1060 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-02-14 15:57:16 +00:00
mattf 7c91a9c97f Added default DID option to DID routing process
made trunkinbound inbound context consistent throughout

git-svn-id: svn://192.168.202.10@1058 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-02-14 09:50:43 +00:00
mattf 01f31ec856 small vicidial.php vtiger bug fix
added CPD detection capability to SURVEY campaigns in ALL_outbound AGI script

git-svn-id: svn://192.168.202.10@1045 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-02-03 09:54:14 +00:00
mattf 441ca0f77a Added options to disable incomplete QC functionality and to hide outbound list dialing features in the admin interface.
Added patch for compatibility with Asterisk 1.4 and the Sangoma paraXip CPD (Call Progress Detection) software, as well as VICIDIAL options and programming to allow it to work with CPD

git-svn-id: svn://192.168.202.10@1044 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-02-02 11:40:59 +00:00
mattf 503dfe5013 added agent API functionality for pause/resume and dial a number
added api log in database

git-svn-id: svn://192.168.202.10@1036 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-01-20 22:33:45 +00:00
mattf 63bf88e5a6 bug fix for outbound survey campaigns in ALL_outbound AGI script
git-svn-id: svn://192.168.202.10@1034 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-01-17 05:40:01 +00:00
mattf 03a5a4e49a Added AGENTDIRECT feature, allows calls to go to logged-in VICIDIAL agents in their own queue without having to create a separate in-group for each agent. You can transfer calls to this using DIDs or VICIDIAL agents using transfer/conf with the destination user ID in the number-to-dial field and the AGENTDIRECT set as the transfer group.
git-svn-id: svn://192.168.202.10@1032 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-01-15 12:19:42 +00:00
mattf 46b15d4baa Added fixed-as400 option to the AST_VD_sales_export.pl script
changed AST_timeonVDADall monitor links to use 0 prefix instead of 6
other small changes

git-svn-id: svn://192.168.202.10@1028 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-01-06 04:47:23 +00:00
mattf b6df8ec44a Added sip-silence playback before transfers in inbound AGI to fix MoH issue
git-svn-id: svn://192.168.202.10@1027 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-01-03 08:15:00 +00:00
mattf ea39b9c597 Added Vtiger user synchronization
Added more options for the vtiger_search.php web form page
Added notification of time sync problems to vicidial.php
other bug fixes

git-svn-id: svn://192.168.202.10@1026 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-01-02 19:29:25 +00:00
mattf 6c26adc2e7 fixed blind transfer bug in agent app
fexed counting bug in admin.php

git-svn-id: svn://192.168.202.10@1016 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-11-25 14:53:01 +00:00
mattf 2993036a73 several small bug fixes
added better carryover of campaign script and preset settings into in-group when those in-group settings are blank
Added to IVR and CLOSER reports

git-svn-id: svn://192.168.202.10@998 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-11-07 09:34:54 +00:00
mattf a80a2734f6 fixes for database deadlocks added to vicidial agent interface scripts
added mysql logging to AGI VDAD scripts

git-svn-id: svn://192.168.202.10@996 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-11-05 09:53:23 +00:00
mattf 50786bbf36 added option for 3way calling dial prefix to campaigns
added full mysql error logging to vicidial agent web interface

git-svn-id: svn://192.168.202.10@995 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-11-04 08:27:55 +00:00
mattf b033f0d0e5 added database optimizations
added uniqueid to vicidial_closer_log
beta start of IVRstats report

git-svn-id: svn://192.168.202.10@991 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-10-28 01:43:10 +00:00
mattf 4f21b6722a some minor bug fixes and queue_log fix for leave-3way in vdc_db_query.php and vicidial.php
git-svn-id: svn://192.168.202.10@989 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-10-26 14:41:19 +00:00
mattf fda420c673 several small changes to the ALL_inbound AGI script
altered the AST_CLOSERstats.php to allow for selection of multiple in-groups in report

git-svn-id: svn://192.168.202.10@988 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-10-24 05:41:14 +00:00
mattf bfb1d71ae0 Added agi-AGENT_dial_in.agi script to allow for agent dial-in to vicidial sessions.
bug fixes in CLOSER report and agent PHP scripts

git-svn-id: svn://192.168.202.10@987 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-10-23 08:31:31 +00:00
mattf 10a30940fe some changes to queue_log logging
added inbound call stats option to Realtime timeonVDAD screen

git-svn-id: svn://192.168.202.10@984 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-10-22 19:01:25 +00:00
mattf 0a04faf3c3 bug fixes and translations updates
git-svn-id: svn://192.168.202.10@982 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-10-21 11:53:23 +00:00
mattf 21276c1ac1 logging fixes and queue_log fixes
AST_VDauto_dial.pl fix for deleting vicidial_auto_calls entries

git-svn-id: svn://192.168.202.10@979 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-10-20 08:06:16 +00:00
mattf 3bdb598013 small bug fixes and logging changes for inbound and outbound AGI scripts
git-svn-id: svn://192.168.202.10@978 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-10-15 08:09:12 +00:00
mattf 1d9aee983e added option for press-1-to-leave-voicemail while waiting in inbound-group queue
git-svn-id: svn://192.168.202.10@962 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-10-11 14:22:29 +00:00
mattf 5ba01f7292 added ability to specify the callerid of an outbound conference call within vicidial.php
reworked VICIDIAL fronter/closer transfers to be more reliable on high-load systems

git-svn-id: svn://192.168.202.10@959 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-10-10 19:30:48 +00:00
mattf b61ea16361 added many new inbound groups options including place-in-line and estimated hold time
added DID call routing features from web interface
docs updates and example conf files updates

git-svn-id: svn://192.168.202.10@957 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-10-07 09:34:41 +00:00
mattf 3900544b99 added campaign-specific DNC feature, affected 11 scripts
updated docs for new versions

git-svn-id: svn://192.168.202.10@948 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-09-10 05:26:13 +00:00
mattf af2d33c881 added campaign option to allow for restriction of manual dialing to only the leads within the lists for the active campaigns
added option (for IE users only) to copy a field to the agent computer's clipboard upon a call being sent to an agent
added new method for alternate number dialing, allowing over 65,000 alternate numbers per lead. Leads must be loaded using the CLI lead loader

git-svn-id: svn://192.168.202.10@945 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-09-02 11:10:33 +00:00
mattf 463fd1d675 fixed issue in AGI ALL inbound script where hold prompt would not be played
git-svn-id: svn://192.168.202.10@944 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-08-21 05:35:05 +00:00
mattf cbaf2010a2 bug fix for all audio handling scripts
logging fix for ALL_inbound/_outbound and vdc_db_query.php scripts for specific situations on blended call handling systems

git-svn-id: svn://192.168.202.10@931 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-08-04 23:14:42 +00:00