ViciDial/agc_2-X
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97d7d6b771ae2a2c404d1a455a1bc0a4eff93974
Commit Graph
28 Commits
Author SHA1 Message Date
mattf 78a313ab42 Fix for ip_relay relay_control on other linux distros 
git-svn-id: svn://192.168.202.10@2476 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-28 22:53:59 +00:00
mattf 7cf98da692 Added more phone NVA options and new NVA agi options related to inserting leads where phone number is not found 
git-svn-id: svn://192.168.202.10@2438 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-20 21:28:58 +00:00
mattf 1971b66b76 Added new statuses for CPD Unknown transfers 
git-svn-id: svn://192.168.202.10@2219 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-12-12 03:37:18 +00:00
mattf e3301eced5 Fixed small admin.php issues 
Fixed issue with alt dial webform2
updated docs

git-svn-id: svn://192.168.202.10@2123 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-06-10 10:01:11 +00:00
mattf 15f59079df Added campaign option to default the search existing leads checkbox on the manual dial screen of the agent interface, as well as reset it after every call 
Added campaign option to hide call log and call count data on the agent screen when viewing lead information
Fixed minor AGI inbound bug for estimated hold time bug if there are no log records

git-svn-id: svn://192.168.202.10@2107 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-04-24 11:05:25 +00:00
mattf 23244cee01 Added AMD actions for call menu and in-group 
git-svn-id: svn://192.168.202.10@1931 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-02-11 02:01:25 +00:00
mattf 09e064cd87 Added a campaign feature to allow an agent to search for a lead while on an 
inbound call and have their active lead change to a search result lead
 that they select.

git-svn-id: svn://192.168.202.10@1903 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-12-06 22:45:00 +00:00
mattf 96f8e9bbcd Added QC functionality 
git-svn-id: svn://192.168.202.10@1877 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-11-16 21:12:44 +00:00
mattf 6dd2004c36 Changed Local Channel Resolution status to LRERR to avoid confusion since it isn't related to Least Cost Routing 
git-svn-id: svn://192.168.202.10@1863 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-10-10 20:14:20 +00:00
mattf 5de342e442 Added "Admin User Group" setting to just about every section of the admin web interface, allowing for more complete administrative access segmentation for different divisions within the same company. 
Added Max Calls settings to in-groups, allowing for a cap on concurrent calls being handled by each in-group, either in total or in queue.

git-svn-id: svn://192.168.202.10@1750 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-03 10:40:56 +00:00
mattf e93a0495ff Added ability to chose the type of callerid sent for inbound ring-agent calls in the in-group: GENERIC, INGROUP, CUSTOMER PHONE and combos. 
Added NA Call URL feature to campaigns and in-groups, works like dispo call url but only for non-agent handled calls like DROP, NA, etc...
Changed MULTI_LEAD Auto-Alt-Dial to use Auto-Alt-Dial Statuses set in the campaign automatically, you may need to add auto-alt-statuses
Added a check to admin.php to prevent submission of campaign and in-group changes before the entire form loads
Added call_id as a script and url variable
Added debug logging of dispo/start/add-lead/no-agent URL submissions to a database table

git-svn-id: svn://192.168.202.10@1706 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-02 05:49:37 +00:00
mattf 6686cbeb91 Added CALLMENU Survey Method 
git-svn-id: svn://192.168.202.10@1667 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-29 05:21:08 +00:00
mattf a091519340 Added ability to have outbound auto-dial campaigns drop to an audio prompt or a call menu. Outbound IVR Report added. Added optional logging of call menu caller key presses. Lead ID can now be preserved on calls coming from auto-dial or in-groups that go through call menus and back into an in-group. 
git-svn-id: svn://192.168.202.10@1664 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-26 04:37:51 +00:00
mattf e2b1671281 Added recording ability for Remote Agents 
Added logged-in-user displayed in admin pages
Added the PDROP status for outbound auto-dial
Changed some logging of calls when using CPD

git-svn-id: svn://192.168.202.10@1629 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-25 03:52:14 +00:00
mattf bb5a774690 Added Wait Time options to in-groups. This is different from the Estimated Hold Time options because this is based only on the customer wait time. Also, second and third options were added for both allow the offering of a press 1, 2 and 3 option in the wait/hold time option features 
git-svn-id: svn://192.168.202.10@1481 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-19 18:12:41 +00:00
mattf bd7ff13e63 Added code for phase 1 of custom list fields 
Added 2 variables to astguiclient.conf

git-svn-id: svn://192.168.202.10@1424 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-06 23:09:03 +00:00
mattf e23c1c5895 changed agent manual alt phone dialing to use a new vicidial_agent_lgo record for each call, status set to ALTNUM for all but the last calls and pause code(sub_status) set to ANDIAL for all but the first entry. 
git-svn-id: svn://192.168.202.10@1397 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-02 16:46:11 +00:00
mattf d522b0ff44 Added external_add_lead api.php function 
git-svn-id: svn://192.168.202.10@1396 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-02 04:56:38 +00:00
mattf 4754edf819 Added ra_call_control function to agent API to allow for hangup and transfer of calls sent to a Remote Agent also allows for setting of a disposition. 
git-svn-id: svn://192.168.202.10@1376 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-16 06:53:12 +00:00
mattf de21f6cbd8 deactivated the SO agent search option, replaced it with LO 
Changed "After hours", "No agent no queue" and "drop timeout reached" DROPs to use AFTHRS/NANQUE/TIMEOT statuses respectively
Added an option to record calls that enter through a DID until they end or enter an in-group queue
Added ability to have AGENTDIRECT calls that drop go to user's defined voicemail box

git-svn-id: svn://192.168.202.10@1314 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-24 03:17:14 +00:00
mattf 441567b9ea Fixed vicidial.php ReQueue bug 
git-svn-id: svn://192.168.202.10@1184 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-07-13 16:46:38 +00:00
mattf 17e43e95f1 Added pre-Answer handling of Sangoma CPD events, also new netborder 1.4 patch 
Added back-end processes for process triggers

git-svn-id: svn://192.168.202.10@1175 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-07-01 02:05:47 +00:00
mattf 0585c0af2e Changed drop percentage limit to allow for decimal values 
Changed auto-detected Disconnect and Busy statuses AB ADC
Added optional carrier stats to outbound report and made the bottom graph optional
Fixed inbound AGENTDIRECT bug on systems with certain configurations

git-svn-id: svn://192.168.202.10@1145 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-06-08 08:17:43 +00:00
mattf 394129bbcc fixed bug on immediate disconnect calls within MANUAL dial campaigns 
added midi files for real-time alert

git-svn-id: svn://192.168.202.10@1063 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-02-27 19:20:16 +00:00
mattf c0c01ee964 Added CPD Fax option to ALL_outbound AGI script 
added second server install SQL file for easier adding of additional servers

git-svn-id: svn://192.168.202.10@1060 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-02-14 15:57:16 +00:00
mattf 1d9aee983e added option for press-1-to-leave-voicemail while waiting in inbound-group queue 
git-svn-id: svn://192.168.202.10@962 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-11 14:22:29 +00:00
mattf b61ea16361 added many new inbound groups options including place-in-line and estimated hold time 
added DID call routing features from web interface
docs updates and example conf files updates

git-svn-id: svn://192.168.202.10@957 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-07 09:34:41 +00:00
mattf b0818ecbc5 added DISPO status to timeonVDADall report 
fixed VDAD stats Human Answered calculations
timeclock report calculations fixed for same day numbers

git-svn-id: svn://192.168.202.10@893 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-06-20 04:40:20 +00:00