ViciDial/agc_2-X
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a39afe285b429b57de17ee88f5dc2ffae2902adf
Commit Graph
785 Commits
Author SHA1 Message Date
mattf a39afe285b small fix for KHOMP_updater.pl script 
git-svn-id: svn://192.168.202.10@3427 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-04-21 22:07:13 +00:00
mattf dbf7a5e753 Fix for KHOMP outbound AGI script 
git-svn-id: svn://192.168.202.10@3426 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-04-18 03:33:01 +00:00
mattf 5e706c032a Added calls_waiting_vl_ campaign options to add optional lead columns to the agent screen Calls In Queue panel 
git-svn-id: svn://192.168.202.10@3425 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-04-17 16:02:27 +00:00
mattf 2b0f37d4b3 Added 4 fields to vicidial_khomp_log table in KHOMP_settings.sql 
git-svn-id: svn://192.168.202.10@3424 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-04-14 21:44:15 +00:00
mattf 64997696c0 Update to KHOMP SQL setup file 
git-svn-id: svn://192.168.202.10@3423 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-04-13 02:03:01 +00:00
mattf aa93017117 Added Event handlers for new manager events, updates to the listen script 
git-svn-id: svn://192.168.202.10@3422 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-04-08 14:35:22 +00:00
mattf 6d3881a0a3 Added system setting(agent_screen_timer) for selection of JavaScript timer: setTimeout or EventSource for the agent screen 
git-svn-id: svn://192.168.202.10@3407 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-03-28 02:49:24 +00:00
mattf 6212f54a96 Added populate_lead_comments in-group option, Issue #1229 
git-svn-id: svn://192.168.202.10@3406 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-03-26 02:48:36 +00:00
mattf 84966aa96f Added leave_3way_start_recording campaign options 
git-svn-id: svn://192.168.202.10@3402 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-03-25 02:14:25 +00:00
mattf a571da5d91 Added checking of .wav files for asterisk-compatible format in Audio Store 
Added display of bad wav file formats on sounds_list Non-Agent API function

git-svn-id: svn://192.168.202.10@3398 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-03-22 16:52:40 +00:00
mattf f964b23012 Added QC Scorecard presets with recording timestamps 
git-svn-id: svn://192.168.202.10@3393 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-03-20 00:40:56 +00:00
mattf fe57e2dec0 Added system settings for agent_hidden_sound and added more browser_alert_sounds 
Added agent screen visibility logging and Agent Hidden Browser Sounds

git-svn-id: svn://192.168.202.10@3390 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-03-18 06:49:09 +00:00
mattf 0ec30d27e8 Added clear_form campaign option, Issue #1179 
git-svn-id: svn://192.168.202.10@3383 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-03-15 21:54:03 +00:00
mattf a78fd31da8 Added more enhanced_disconnect_logging options in System Settings 
git-svn-id: svn://192.168.202.10@3378 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-03-14 15:01:50 +00:00
mattf 0d48cfbeb0 Added Two-Factor Authentication system, Added mobile_number to User Modify screen 
Added BUTTON field type to custom list fields

git-svn-id: svn://192.168.202.10@3373 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-03-12 19:09:12 +00:00
mattf 79872153e7 Added new QC module with QC scorecards, Quality Control Report, Settings Compare Utility 
git-svn-id: svn://192.168.202.10@3369 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-03-09 21:45:15 +00:00
mattf f3cd309545 Added Default Phone Fields feature, Changed CLEAR LIST to remove custom fields for removed leads in admin.php 
Added Added --remove-abandoned-records-only option to ADMIN_custom_table_clean.pl script

git-svn-id: svn://192.168.202.10@3367 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-03-06 09:47:51 +00:00
mattf 1b2ecb7045 Added SOURCESELECT Custom Field Type 
Added ability to calculate basic Math functions in SCRIPT custom field types

git-svn-id: svn://192.168.202.10@3352 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-02-11 23:43:56 +00:00
mattf 3a28c1574d Added more logging, debug code and fixes for SHARED agent campaigns 
git-svn-id: svn://192.168.202.10@3348 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-02-08 06:16:36 +00:00
mattf 6bd2db8440 Added Agent Search Method override options for campaigns and in-groups. 
git-svn-id: svn://192.168.202.10@3341 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-01-07 20:40:57 +00:00
mattf e8fff646ab Added SHARED_... campaign dial method auto-dial options, for more efficient agent multi-campaign dialing. Read the AGENT_MULTI-CAMPAIGN_DIALING.txt document for more information. 
git-svn-id: svn://192.168.202.10@3339 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-01-02 22:05:07 +00:00
mattf 0123078b0d Fixes for issues with special KHOMP code 
git-svn-id: svn://192.168.202.10@3335 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-12-08 20:55:19 +00:00
mattf bde48dde3a Added Transfer-Conf Button Launch campaign setting, allowing you to set a webform window to open when an agent clicks on the Transfer-Conf button. 
git-svn-id: svn://192.168.202.10@3334 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-12-02 02:24:19 +00:00
mattf 20c289a2b3 Added Daily Called Count Limits as a campaign setting, with options to count and/or restrict for manual dial calls or not. 
Added hopper debug output to the campaign debug report.

git-svn-id: svn://192.168.202.10@3331 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-24 05:24:25 +00:00
mattf 8cddd49af2 Added Agent API function 'vm_message' allowing you to set the VM message to be played to a customer when the agent clicks on the VM button in the agent screen. 
git-svn-id: svn://192.168.202.10@3323 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-13 03:16:47 +00:00
mattf bfc2c76f33 Added Campaign setting for Hopper Drop-Run triggering. Forcing the one-time hopper insertion of DROP status leads instead of standard hopper loading. 
git-svn-id: svn://192.168.202.10@3314 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-11 20:16:00 +00:00
mattf 1df18a37e7 Added caching of parked call stats 
Added display of parked call stats, SLA stats and LIMITED report type to real-time report
Added optional rolling of park_log to archive perl script

git-svn-id: svn://192.168.202.10@3313 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-08 17:40:58 +00:00
mattf 1a6014c60e Added No-Agent No-Queue Delay option for in-groups 
git-svn-id: svn://192.168.202.10@3309 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-02 04:52:56 +00:00
mattf dc7c372ef1 Added pause_max_exceptions campaign feature 
Fixed issue #1235

git-svn-id: svn://192.168.202.10@3302 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-10-04 16:30:04 +00:00
mattf 2dc98ea8ec Added system settings allowing you to remove digits from the beginning of a phone number when it is manual dialed or through the web lead loader. 
Fixed issue with Team Performance Detail report

git-svn-id: svn://192.168.202.10@3299 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-09-24 00:51:56 +00:00
mattf 3bab989ea0 small fix to last commit 
git-svn-id: svn://192.168.202.10@3294 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-09-14 12:49:41 +00:00
mattf 0c30210a4c Added UNSELECTED options for campaign alt_number_dialing 
git-svn-id: svn://192.168.202.10@3293 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-09-13 12:25:44 +00:00
mattf 846ada63bb Added more get_call_launch PREVIEW_ options 
git-svn-id: svn://192.168.202.10@3292 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-09-12 20:57:34 +00:00
mattf 77f73a9d3b Fix for Khomp AGI code 
git-svn-id: svn://192.168.202.10@3290 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-09-02 20:11:02 +00:00
mattf d0a760c187 Added option '2' to the User Modify "Modify Leads" setting allowing admin users to modify all lead fields except for phone number and alt phone. 
git-svn-id: svn://192.168.202.10@3274 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-08-15 04:42:29 +00:00
mattf f9af96ebc0 Added International DNC scrub features 
git-svn-id: svn://192.168.202.10@3273 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-08-15 03:08:08 +00:00
mattf 69b18a930a Added EVERY_NEW_ALLCALL option for QM PAUSEREASON system setting 
git-svn-id: svn://192.168.202.10@3269 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-07-19 20:56:11 +00:00
mattf 70bdb38c78 Added EVERY_NEW_ADMINCALL option for QM PAUSEREASON system setting 
git-svn-id: svn://192.168.202.10@3266 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-07-12 14:18:24 +00:00
mattf 0f9b2db5aa Added List overrides for some inbound voicemail settings: drop and after-hours 
git-svn-id: svn://192.168.202.10@3264 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-07-08 19:18:41 +00:00
mattf b5bc934ca3 Added more concurrent_transfers campaign options 
git-svn-id: svn://192.168.202.10@3261 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-07-01 19:30:52 +00:00
mattf 6b90fbea52 Added the ability to configure when the Answer signal is sent to inbound calls at the DID, In-Group and Call Menu level. 
Added Callbacks Export report

git-svn-id: svn://192.168.202.10@3259 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-06-24 23:49:49 +00:00
mattf d1d4a8fbfc Added queuemetrics_pausereason system setting 
git-svn-id: svn://192.168.202.10@3257 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-06-22 14:53:02 +00:00
mattf 7ec6c91726 Added "3-Way Recording Stop Exception" campaign option to override the "3-Way Recording Stop" setting based upon the 3way phone number dialed. 
git-svn-id: svn://192.168.202.10@3252 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-05-29 03:06:03 +00:00
mattf 4ed6a47e08 Updated KHOMP documentation 
git-svn-id: svn://192.168.202.10@3243 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-05-08 13:51:30 +00:00
mattf 27c1ac08f2 Added 2nd option for agentcall_manual to disable FAST DIAL on vicidial.php 
git-svn-id: svn://192.168.202.10@3236 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-25 14:04:27 +00:00
mattf b72ebbc9df Added STC(settings-container) and LTT(lead temp table) message playback options for the VD_amd.agi script 
git-svn-id: svn://192.168.202.10@3235 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-25 06:29:14 +00:00
mattf 357efea2be DB schema fixes to fix issues with vicibox installations 
git-svn-id: svn://192.168.202.10@3232 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-23 13:13:21 +00:00
mattf 346f939676 Fix for Asterisk manager changes since version 13. 
Added optionnal Asterisk security logging script.

git-svn-id: svn://192.168.202.10@3230 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-22 20:08:54 +00:00
mattf 5f92645586 Added options at the campaign and in-group levels to allow you to play alert sounds when a call arrives in the agent's session, in the agents' web browser that they are logged into the agent screen with. Must be enabled in system settings. 
git-svn-id: svn://192.168.202.10@3221 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-08 02:47:19 +00:00
mattf 60ebf4aa9a Added entries_per_page system setting option, fixed phone relocate conf file load issue 
git-svn-id: svn://192.168.202.10@3212 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-05 23:07:04 +00:00