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bf7345cfff4a84b9287c6cde209edbbfb71f8fce
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Author SHA1 Message Date
mattf bf7345cfff fixed small bugs, updated docs 
git-svn-id: svn://192.168.202.10@1772 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-01-09 20:26:38 +00:00
mattf be16e3f177 fixed dispo call url unrencoding issue 
git-svn-id: svn://192.168.202.10@1771 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-01-06 20:13:09 +00:00
mattf d624dfc940 admin.php copyright date update 
added webphone variables to bulk phone add script
fixed fullname dispo/start url variable

git-svn-id: svn://192.168.202.10@1770 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-01-05 01:44:59 +00:00
mattf 03c3f41a55 Added Dialer Inventory Report, requires a process to be added to the crontab after-hours to gather the statistics 
git-svn-id: svn://192.168.202.10@1769 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-01-03 03:50:33 +00:00
mattf 418b49930d Changed call time overflow to look at previous day stop time 
git-svn-id: svn://192.168.202.10@1768 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-12-29 14:21:49 +00:00
mattf 86d042aeac Added Timer Action for Dx_DIAL_QUIET options and timer_rebeep.agi script to allow for periodic beep in agent session required by some organizations to make customers aware of a recorded line 
git-svn-id: svn://192.168.202.10@1767 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-12-28 01:05:22 +00:00
mattf d1e36d36fd small fixes for max stats in AGI scripts 
git-svn-id: svn://192.168.202.10@1766 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-12-23 16:49:28 +00:00
mattf 7983b1c2f2 images for new charts 
git-svn-id: svn://192.168.202.10@1765 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-12-23 16:28:41 +00:00
mattf 8b8e4627cf Adapt script change to run for campaigns with live agents but no hopper leads 
formatting fixes

git-svn-id: svn://192.168.202.10@1764 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-12-23 16:23:37 +00:00
mattf f2345e29ae Added Max Daily Stats gathering/updating/display functions 
Fixed some ereg issues in admin.php

git-svn-id: svn://192.168.202.10@1763 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-12-23 14:04:39 +00:00
mattf d85afbd46d Added remove images and links options as well as email subject option to the email web report script 
git-svn-id: svn://192.168.202.10@1762 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-12-14 14:26:24 +00:00
mattf 2ddf487e00 Added ability to update phone number on a lead when call is looked up through the cm_lookup.agi script from a Call Menu 
Added concurrency check option to agent cleanup log script

git-svn-id: svn://192.168.202.10@1761 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-12-12 20:33:58 +00:00
mattf 1dc6d28cf9 Added queue key options for in-group ID and ALLQ to the QM sync script 
git-svn-id: svn://192.168.202.10@1760 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-12-03 13:38:44 +00:00
mattf b4220a9a02 Added new Grade-Random Next-Agent-Call methods that allow for agents to have a higher or lower probability of receiving the next call depending on their grade for a specific in-group or campaign. 
git-svn-id: svn://192.168.202.10@1759 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-12-02 18:51:29 +00:00
mattf 4da33133a4 Added ftp validate option flag to crontab scripts 
git-svn-id: svn://192.168.202.10@1758 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-30 23:07:03 +00:00
mattf a8b3c95e00 Added FTP Persistence option to cron FTP scripts 
git-svn-id: svn://192.168.202.10@1757 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-28 21:23:59 +00:00
mattf f8bcd5a45f Added Inbound Daily Report 
Added more filename filtering for audio store

git-svn-id: svn://192.168.202.10@1756 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-22 18:34:49 +00:00
mattf bc4d468eda Added ability to set scheduled callbacks with Agent API. 
Added alt_phone and address3 field searches to DID and Call Menu in-group call routing, to allow searching first by phone number, then optionally by alt_phone and address3.
Fixed admin change log display issue

git-svn-id: svn://192.168.202.10@1755 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-21 15:31:15 +00:00
mattf c7232efc6c fixed issue with agent alert extension and all-digit audio file names 
git-svn-id: svn://192.168.202.10@1754 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-10 19:29:49 +00:00
mattf 2b0e82aa9d Added ability to block customer information and hide portions of customer phone numbers within the admin interface on a per admin-user basis. 
Many fixes for user group restrictions in admin pages

git-svn-id: svn://192.168.202.10@1753 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-06 16:25:10 +00:00
mattf cc67a90e99 Small changes to allow for field updating in call menus from transfers 
git-svn-id: svn://192.168.202.10@1752 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-05 04:59:32 +00:00
mattf 98c9dc10cd quick fix for add-a-phone issue in admin.php 
git-svn-id: svn://192.168.202.10@1751 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-04 15:26:00 +00:00
mattf 5de342e442 Added "Admin User Group" setting to just about every section of the admin web interface, allowing for more complete administrative access segmentation for different divisions within the same company. 
Added Max Calls settings to in-groups, allowing for a cap on concurrent calls being handled by each in-group, either in total or in queue.

git-svn-id: svn://192.168.202.10@1750 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-03 10:40:56 +00:00
mattf ad30f91f0f agent-side, fix for case-sensitive reserved custom fields 
git-svn-id: svn://192.168.202.10@1749 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-25 18:38:10 +00:00
mattf 22fd747724 Fixed case sensitivity on reserved list fields for custom fields 
git-svn-id: svn://192.168.202.10@1748 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-25 18:35:08 +00:00
mattf 200b76f618 Added Scheduled Callback Calltime Block feature 
git-svn-id: svn://192.168.202.10@1747 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-24 18:11:38 +00:00
mattf 0fb089ff95 Added Scheduled Callback Hours Block feature to block USERONLY callbacks from being displayed to an agent within a set number of hours since the callback was set 
git-svn-id: svn://192.168.202.10@1746 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-22 01:55:27 +00:00
mattf 0ed9342564 Fix for manual dial alt dial stuck vac calls 
Fix for FTP cron scripts with transfer limit set

git-svn-id: svn://192.168.202.10@1745 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-21 20:28:47 +00:00
mattf 05ce19738f Added 5 more fields to Contacts 
Added code to help prevent API transfer duplicates
lengthened the web_form_address in admin.php to 9999 characters

git-svn-id: svn://192.168.202.10@1744 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-18 19:42:28 +00:00
mattf c43b89ea66 Added Admin -> Contacts section(must be enabled in System Settings) which allows for system-wide transfer contacts to be used in conjunction with Custom Transfer being set to VIEW_CONTACTS and Enable Transfer Presets set to CONTACTS. Able to be disabled per user. Also can be accessed from a separate database by using the Alt Log settings in System Settings. The purpose of this feature is to be used for a receptionist or operator that needs to transfer calls to non-agents. 
git-svn-id: svn://192.168.202.10@1743 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-16 14:53:29 +00:00
mattf 72a19b7e55 small fix for first server sql 
git-svn-id: svn://192.168.202.10@1742 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-14 19:03:08 +00:00
mattf 67f7caeea9 small changes to ALTERNATE_1 format for export calls report 
git-svn-id: svn://192.168.202.10@1741 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-11 20:19:28 +00:00
mattf 7c05c6e4a9 Added ALTERNATE_1 format to call_report_export.php report 
git-svn-id: svn://192.168.202.10@1740 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-11 01:16:03 +00:00
mattf c7224e22ea Changed survey audio files to allow for multiple files with pipe delimiter 
small fix for remote agent inbound routing

git-svn-id: svn://192.168.202.10@1739 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-10 20:20:27 +00:00
mattf ad5036487b fixes to first_server_install.sql file 
git-svn-id: svn://192.168.202.10@1738 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-10 18:41:36 +00:00
mattf 54eda499ff Changed user and fullname to use non-truncated for output file for agent performance detail report 
git-svn-id: svn://192.168.202.10@1737 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-07 11:15:34 +00:00
mattf b2083d4e6c Added new Call Count Limit option to the campaign screen. This allows you to limit the number of attempts for any lead being dialed by a campaign. Previously you had to use a filter to achieve this functionality. 
Added new Complete flag for statuses and campaign statuses. Used by the new colums mentioned below as well as for future reports.
Added Dialable and Penetration colums to the Statuses Within This List/Campaign tables on the list and campaign screens, showing the DIALABLE count for each status as well as the complete-flag and call-count-limit percentage as PENETRATION.

git-svn-id: svn://192.168.202.10@1736 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-06 18:47:54 +00:00
mattf 4f024210d0 Added cm_lookup.agi script 
git-svn-id: svn://192.168.202.10@1735 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-05 22:04:45 +00:00
mattf e403f7940b changed campaign_id for callbacks in dispo_move_list.php 
git-svn-id: svn://192.168.202.10@1734 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-05 15:34:46 +00:00
mattf a8f868690f Added check and update for scheduled callback entry in dispo_move_list.php 
git-svn-id: svn://192.168.202.10@1733 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-05 15:12:36 +00:00
mattf 6e58799bbc Added new cm_lookup.agi script to allow for account lookups within a Call Menu without having to go into an in-group. Also new Call Menu option added to allow for vicidial_list field logging of responses inside of a call menu. 
git-svn-id: svn://192.168.202.10@1732 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-05 03:37:24 +00:00
mattf ef591374a1 Fixed issue with sheet2tab.pl 
Added several new features to the CLI lead loader based around creation of new lists and one new format

git-svn-id: svn://192.168.202.10@1731 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-03 19:56:55 +00:00
mattf d7b6cf4ea4 Added ability to set scheduled callbacks through the non-agent-api in the add_lead and update_lead functions. 
git-svn-id: svn://192.168.202.10@1730 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-29 01:27:48 +00:00
mattf 82383bd1ef fixed sheet2tab.pl for XL issues 
changed 851 playback with waitforsilence dialplan entries
small changes to VD_amd.agi script for CPD

git-svn-id: svn://192.168.202.10@1729 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-28 11:37:13 +00:00
mattf 0721ea73f9 small changes to amd post process: VD_amd.agi 
git-svn-id: svn://192.168.202.10@1728 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-27 04:28:44 +00:00
mattf 290d4db598 Added 5 custom fields to DIDs in admin.php 
git-svn-id: svn://192.168.202.10@1727 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-24 00:54:25 +00:00
mattf 0b74db5c49 Added ability to define a callerid to use for action transfers from in-groups(Drop, After-Hours, No-Agent-No-Queue) when transferring out to voicemail, extension, callmenu, etc... You can also select that the customer phone number is used. 
Added ability to drop or after-hours to a call menu in in-groups.

git-svn-id: svn://192.168.202.10@1726 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-23 15:37:49 +00:00
mattf 36276f9b69 Added DID remote agent extension override entries allowing for inbound calls that are routed to remote agents being able to have DID-specific extensions that a call would be routed to instead of the remote agent extension. 
Added 9 new User permissions to allow access to specific Admin sections like Vociemail Music-on-hold and 7 others individually.

git-svn-id: svn://192.168.202.10@1725 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-23 04:36:26 +00:00
mattf a04d1c9f93 small fix for updating campaign calltime on remote agent outbound campaigns 
git-svn-id: svn://192.168.202.10@1724 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-22 20:31:59 +00:00
mattf a6c708d250 Added Phone Login Load Balancing Grouping campaign settings to allow smaller campaigns to have their agents on the same server to allow for more efficient dialing on outbound campaigns. 
Fixed rare in-group remote agent recording issue

git-svn-id: svn://192.168.202.10@1723 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-20 19:18:12 +00:00