ViciDial/agc_2-X
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity
2,806 Commits 1 Branch 0 Tags
ecd14f2ece8317095927f4868be4d55e38dc1e71
Commit Graph
415 Commits
Author SHA1 Message Date
mattf 8c36cfdc9d Fix for LogiNCamPaigns function, removed unnecesary onfocus trigger in vdc_db_query.php, issue #1074 
git-svn-id: svn://192.168.202.10@2931 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-28 12:30:33 +00:00
mattf dd0cbc90c8 Fix for callback alt dial isssue #1066 
git-svn-id: svn://192.168.202.10@2920 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-16 19:51:52 +00:00
mattf 8ca0300241 Added CID Groups, allowing for groups of caller IDs to be defined by state 
or areacode

git-svn-id: svn://192.168.202.10@2917 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-15 18:26:33 +00:00
mattf 3e73551aa6 Added callback_datetime as dispo call url variable 
small fix to cached stats in AST_VDadapt.pl script

git-svn-id: svn://192.168.202.10@2913 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-12 21:41:03 +00:00
mattf 85a7ceae73 Fix for callback list issue #1062 
git-svn-id: svn://192.168.202.10@2909 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-10 12:09:30 +00:00
mattf 4ab83a9e0c Added new PRESS_CALLBACK_QUEUE option to Hold Time and Wait Time In-Group settings, allowing for a customer to retain their place in line in the queue and be called back when their turn is reached. 
Added new Closed Time features to In-Groups that allow all calls in queue to be presented with an option when the in-group closing time for the day has been reached. Also, an option was added to manually force the end of all queueing of calls for an in-group for the day.
Added dial_ingroup option to Agent API external_dial function.
Added In-Group option to look up timezone of customer when a new lead is added during the routing of the call.

git-svn-id: svn://192.168.202.10@2905 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-07 04:48:33 +00:00
mattf 45405ab682 Fixed ereg issue in vdc_db_query.php 
git-svn-id: svn://192.168.202.10@2900 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-31 16:20:20 +00:00
mattf b1d3549fcb Added next_dial_my_callbacks campaign option 
git-svn-id: svn://192.168.202.10@2881 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-09 03:31:03 +00:00
mattf 55a84094f2 Added List Override setting for Default Transfer Group 
Added caching of inbound call stats for adapt script

git-svn-id: svn://192.168.202.10@2876 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-27 12:47:35 +00:00
mattf 1ce740e75c small fix for leads with no custom fields 
git-svn-id: svn://192.168.202.10@2869 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-04 22:49:59 +00:00
mattf 97208cb58f Fixes for custom field duplicate fields in vdc_db_query.php 
git-svn-id: svn://192.168.202.10@2868 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-04 20:31:18 +00:00
mattf aaf022287a Added Agent Screen Time Report campaign option, to display agent time statistics in the agent screen for the current day. 
git-svn-id: svn://192.168.202.10@2865 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-30 08:16:18 +00:00
mattf 1b066679ac Added ability to display inbound email messages in Script tab scripts 
git-svn-id: svn://192.168.202.10@2861 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-26 19:21:12 +00:00
mattf ff0ebcd509 Added Max Inbound Calls Outcome to allow for different behaviors when an agent reaches their maximum inbound calls for the day 
git-svn-id: svn://192.168.202.10@2859 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-24 17:07:47 +00:00
mattf b0911d00bf Added the ability to include duplicate custom text fields in a custom fields 
form in the agent screen.

git-svn-id: svn://192.168.202.10@2855 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-17 06:52:37 +00:00
mattf ca4fcbfb19 Added --wipe-closer-log flag to ADMIN_archive_log_tables.pl 
Added queue_log logging to inbound email handling

git-svn-id: svn://192.168.202.10@2847 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-10-26 14:27:27 +00:00
mattf 5cbe720eee Added scheduled_callbacks_email_alert campaign option 
git-svn-id: svn://192.168.202.10@2842 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-10-19 02:12:27 +00:00
mattf e9e71e5cab Fix for no-hopper dnc dialing issue 
Small change for two agent events

git-svn-id: svn://192.168.202.10@2814 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-14 01:16:04 +00:00
mattf b047a748dc Added In-Group option to ask callers if they would take a survey after agent has handled their call. Overrides agent HANGUP CUSTOMER button to send call to survey instead. Includes sample 'survey_' audio 
Added HTML option to User Group Hourly Detail report
Small fix for XFER LINE HUNG UP detection

git-svn-id: svn://192.168.202.10@2804 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-08-17 17:34:09 +00:00
mattf cd25454866 Changed agents view to use last_state_change for time 
git-svn-id: svn://192.168.202.10@2792 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-07-12 19:49:48 +00:00
mattf e095721294 Added URL logging of Agent Screen Webform button clicks and URLs 
git-svn-id: svn://192.168.202.10@2788 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-07-10 22:09:36 +00:00
mattf 7e8eb377b8 call logging bug fixed in vdc_db_query.php 
Added option for fixing length_in_sec on vicidial_log and vicidial_closer_log records in AST_cleanup_agent_log.pl script

git-svn-id: svn://192.168.202.10@2778 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-06-10 13:15:34 +00:00
mattf c65e98091d Added 'commit' function to force immediate submission of Customer Information changes to database 
git-svn-id: svn://192.168.202.10@2777 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-06-09 21:21:47 +00:00
mattf 5a1153dc85 Added vendor_lead_code to agent lead search results screen 
git-svn-id: svn://192.168.202.10@2773 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-06-05 20:36:12 +00:00
mattf 9cc11099c8 small fixes to last set of agent variable filtering 
git-svn-id: svn://192.168.202.10@2762 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-05-31 12:35:39 +00:00
mattf 74e2e5ec0a Fixed rare inbound logging issue #1017 
Added more additional variable filtering

git-svn-id: svn://192.168.202.10@2761 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-05-28 14:49:36 +00:00
mattf 4e8f877f4b Added additional variable filtering 
git-svn-id: svn://192.168.202.10@2760 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-05-27 07:14:38 +00:00
mattf b8cabf067f Patched sec_convert to fix rounding time bug, issue #1011 
Added start_call_url function to manual-dial calls

git-svn-id: svn://192.168.202.10@2746 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-05-04 22:20:13 +00:00
mattf bb26594eb8 Added campaign option for Callbacks Display Days which can limit the scheduled callbacks displayed to an agent by a number of days from now 
git-svn-id: svn://192.168.202.10@2744 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-04-29 12:57:35 +00:00
mattf c38de94195 Added translation of callbacks statuses, issue #1006 
git-svn-id: svn://192.168.202.10@2721 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-04-01 21:50:39 +00:00
mattf 064746c2bb Fixed translation phrases in callbacks list in admin.php, issue #1006 
Updated system load stats collection in AST_update.pl for Linux kernel 2.6+

git-svn-id: svn://192.168.202.10@2718 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-30 14:12:52 +00:00
mattf 5eed8b273c Added USER_CUSTOM_ options to campaign custom callerID setting to allow for 
custom caller IDs to be used per agent in MANUAL and INBOUND_MAN modes

git-svn-id: svn://192.168.202.10@2715 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-27 21:10:56 +00:00
mattf efef4d5a2f Added campaign agent_xfer_validation option and ingroup populate_state_areacode option 
git-svn-id: svn://192.168.202.10@2698 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-09 20:54:47 +00:00
mattf 4acfbce2aa Small fix for INBOUND_MAN agent logging issue 
git-svn-id: svn://192.168.202.10@2697 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-09 12:08:10 +00:00
mattf 06d93210d6 Changed emergency logout to hangup all agent session calls, and more logging, issue #819 
git-svn-id: svn://192.168.202.10@2691 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-02-28 21:31:57 +00:00
mattf 412622afd3 Added new DNC options to Manual Dial Filter campaign feature that are not 
tied to the campaign DNC settings.
Added counts to add/delete DNC numbers admin screen.

git-svn-id: svn://192.168.202.10@2680 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-02-21 21:03:26 +00:00
mattf c6515c3977 added extra agent debug logging info 
git-svn-id: svn://192.168.202.10@2678 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-02-21 12:33:52 +00:00
mattf add0d9e7d2 Fix for rare missed agent log insert trigger 
git-svn-id: svn://192.168.202.10@2677 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-02-21 06:55:13 +00:00
mattf fe6a6187b1 Added Agent API function switch_lead to switch the active call lead_id while 
the agent is on a live inbound phone call.

git-svn-id: svn://192.168.202.10@2673 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-02-20 19:18:08 +00:00
mattf 44d4b7a40f url-encoded SQLdate for dispo_call_url function 
git-svn-id: svn://192.168.202.10@2663 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-02-08 21:44:08 +00:00
mattf 4e22158f7d Added phone_number_log API function 
Added api_only_user User option

git-svn-id: svn://192.168.202.10@2662 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-02-07 18:44:38 +00:00
mattf 49f67a654b Fixes for pause-while-call-coming-in issues in agent screen. 
Added cm_sc_send_url.agi script for Call Menus on calls tied to a lead_id to
 send a URL defined in a Settings Container.

git-svn-id: svn://192.168.202.10@2660 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-02-03 13:45:40 +00:00
mattf 4e7c2d6b24 Fixed issue #985, inbound dispo call url 
git-svn-id: svn://192.168.202.10@2656 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-12-31 18:39:34 +00:00
mattf 9f110688a8 Fixed issue with Scheduled Callbacks with tilde'~' in text fields 
git-svn-id: svn://192.168.202.10@2650 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-12-22 12:36:48 +00:00
mattf 2e8d296a68 Fixes for rare vicidial_log and recording_log issues 
git-svn-id: svn://192.168.202.10@2622 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-11-17 11:38:04 +00:00
mattf 3e902086e7 Fixed QM partition problem with new MySQL keyword 'partition' 
git-svn-id: svn://192.168.202.10@2610 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-11-02 16:55:52 +00:00
mattf 18dbaa8ba6 Added User Overall user_new_lead_limit 
git-svn-id: svn://192.168.202.10@2608 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-11-02 01:35:50 +00:00
mattf 52eefe4d80 Changed agi-record_prompts.agi to use DB storage 
Added more detail to agent screen debug logging

git-svn-id: svn://192.168.202.10@2604 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-10-30 04:12:18 +00:00
mattf 808c4b1a3b Added agent_xfer_park_3way option allowing agents to park 3way calls in the agent screen 
git-svn-id: svn://192.168.202.10@2602 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-10-29 16:05:17 +00:00
mattf 5970a54bb4 Added List Merge utility 
Added User List NEW Lead Limit options(only works in No Hopper dialiing)
Fixed rare issue with email parsing
Added option in Agent Performance Detail report to only show live agents

git-svn-id: svn://192.168.202.10@2594 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-10-14 13:10:56 +00:00