ViciDial/agc_2-X
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f11a1df1f77977ed00cab95f75e5b57c0a620dd2
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214 Commits
Author SHA1 Message Date
mattf f11a1df1f7 Added ability to load lead data into custom fields of lists using the web-based lead loader, only works with CSV and TXT files, and you must use a list ID override and select Custom Format. 
git-svn-id: svn://192.168.202.10@1471 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-05 23:39:00 +00:00
mattf 76b5d2f260 Added several new options to agi-AGENT_route.agi 
Added ability to send vendor_lead_code as a channel variable into the ALL_inbound AGI script when using VIDPROMPT Call Handle methods

git-svn-id: svn://192.168.202.10@1470 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-05 18:14:27 +00:00
mattf ba1b9d02d4 added custom fields import ability to the add_lead function in the non-agent API 
git-svn-id: svn://192.168.202.10@1467 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-04 16:38:58 +00:00
mattf ba7b103518 Added Custom List Fields functions to the Admin and Agent web interfaces. To activate you need to enable custom fields in system settings, then you can go to the Lists section to add custom fields to a list. The fields are tied to a list, not a campaign, and they can be displayed in a new tab in the agent interface, and there is a new option to have the Get Call Launch open this custom fields tab upon a call being sent to the agent. Also, the Calls Export Report and the List Download feature include the custom fields values for the leads exported. There is currently no way to import data through the lead loader into custom fields. 
git-svn-id: svn://192.168.202.10@1462 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-02 19:59:28 +00:00
mattf 9aba8cde5c Added new code to vicidial.php to help deal with agents on poor network connections. New vicidial.php option is $conf_check_attempts 
git-svn-id: svn://192.168.202.10@1459 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-06-25 16:53:26 +00:00
mattf 4e12d93676 Added custom default field names for fields in the agent interface. Defined in the Admin System Settings 
git-svn-id: svn://192.168.202.10@1454 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-06-23 02:42:22 +00:00
mattf 9202d72b30 Added function for start_call_url to work with remote agents 
git-svn-id: svn://192.168.202.10@1453 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-06-22 15:25:32 +00:00
mattf c0319d3744 Added TTS voice as a web-configurable field defined per TTS entry 
git-svn-id: svn://192.168.202.10@1452 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-06-22 03:55:26 +00:00
mattf 16470fa44f Added prompt options for in-group VIDPROMPT methods when initiated from Call Menus 
git-svn-id: svn://192.168.202.10@1445 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-06-17 04:01:30 +00:00
mattf e5366d85e6 Added Agent API functions for Send DTMF, Park Customer and the Transfer Conference functions as well 
Backported two small bug fixes to 2.2 branch

git-svn-id: svn://192.168.202.10@1443 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-28 02:26:51 +00:00
mattf c2dfe440a7 Added utility in CallCard section to generate new card IDs and added view-by-Run function 
update Italian agc_it translation

git-svn-id: svn://192.168.202.10@1440 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-27 00:58:08 +00:00
mattf 1b64716a97 Added In-group options for setting the length of the on hold message and the hold time option press message as well as offering the option to have those two prompts be non-blocking and allow existing newer calls through to agents while the prompts are playing 
git-svn-id: svn://192.168.202.10@1437 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-23 19:03:35 +00:00
mattf ab2b1ff4ec Added Call Time after-hours filename override options used by inbound groups 
Added Campaign setting for inbound queue no dial that will prohibit outbound auto-dialing if there are any allowed in-group calls in queue if enabled

git-svn-id: svn://192.168.202.10@1436 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-18 11:19:12 +00:00
mattf 7f02451148 Added several "PRESS-1" options to Hold Time Options settings for in-groups 
git-svn-id: svn://192.168.202.10@1432 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-13 01:53:02 +00:00
mattf 559f2523dc Added headers to the list download report 
Added field order to custom fields
Added ability to copy custom field definitions between lists

git-svn-id: svn://192.168.202.10@1428 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-09 13:25:37 +00:00
mattf 91ff15af07 Added hold time option minimum option to in-groups to prevent hold time option until minimum number of hold seconds 
Several changes to the development lists custom fields page

git-svn-id: svn://192.168.202.10@1425 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-07 15:37:51 +00:00
mattf f5f59f6eaa Added manual dial override as campaign option 
Added agent blind monitoring alert campaign options
Added inbound custom call id display options
Added optional phone codec settings
Added ability to block user information in the real-=time report by viewing user
Update Italian agent build in trunk

git-svn-id: svn://192.168.202.10@1417 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-25 06:03:36 +00:00
mattf dc09d4cfd9 Added ability to search call logs in the lead search page 
git-svn-id: svn://192.168.202.10@1399 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-05 18:01:29 +00:00
mattf d37aff908f Fixed answering machine message issues(requires extensions.conf change) 
Fixed inbound next-call-route issue

git-svn-id: svn://192.168.202.10@1387 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-27 13:10:22 +00:00
mattf 18e921536e Added agi-AGENT_route.agi script to more easily allow for agentdirect calls from call menus without having to create a DID entry for every agent 
git-svn-id: svn://192.168.202.10@1381 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-21 18:03:49 +00:00
mattf 7ae5b43da1 added remote agent extension groups feature 
git-svn-id: svn://192.168.202.10@1379 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-20 15:33:40 +00:00
mattf 4754edf819 Added ra_call_control function to agent API to allow for hangup and transfer of calls sent to a Remote Agent also allows for setting of a disposition. 
git-svn-id: svn://192.168.202.10@1376 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-16 06:53:12 +00:00
mattf c3628837c5 Added CallCard report export 
Added agent screen transfer-conf button display options through user Groups

git-svn-id: svn://192.168.202.10@1369 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-13 06:17:41 +00:00
mattf 5833ec44f4 Added Call Card minute balance feature set, see CALLCARD.txt for more info 
git-svn-id: svn://192.168.202.10@1367 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-12 15:54:03 +00:00
mattf b887de6587 added options.php optional file to allow changes to agent interface options to survive upgrades 
updated UPGRADE docs

git-svn-id: svn://192.168.202.10@1363 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-06 13:53:54 +00:00
mattf 8861f74bb7 added notice of voiemail.conf changes to UPGRADE doc 
git-svn-id: svn://192.168.202.10@1351 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-02-26 16:34:59 +00:00
mattf 831c5879e2 Added dccsv43 lead loading format 
Added ability to use security_phrase as a custom CID field per lead

git-svn-id: svn://192.168.202.10@1344 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-02-21 17:06:32 +00:00
mattf a5903e4d42 Added custom dialplan entries for Servers and System Settings 
git-svn-id: svn://192.168.202.10@1343 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-02-20 19:24:29 +00:00
mattf 2da079c225 Added agent call log view and dispo log file entry option 
git-svn-id: svn://192.168.202.10@1341 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-02-20 17:16:32 +00:00
mattf c8c322e5cd updated language builds 
release 2.2.0rc5 flagged

git-svn-id: svn://192.168.202.10@1339 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-02-17 03:42:45 +00:00
mattf 7ba813a4ce Added vdc_script_notes.php for script tab call notes and appointment setting 
git-svn-id: svn://192.168.202.10@1337 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-02-16 04:21:08 +00:00
mattf 60f30a80cb Added ability to have a webphone in an IFRAM in the agent browser 
git-svn-id: svn://192.168.202.10@1324 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-02-01 06:48:30 +00:00
mattf de21f6cbd8 deactivated the SO agent search option, replaced it with LO 
Changed "After hours", "No agent no queue" and "drop timeout reached" DROPs to use AFTHRS/NANQUE/TIMEOT statuses respectively
Added an option to record calls that enter through a DID until they end or enter an in-group queue
Added ability to have AGENTDIRECT calls that drop go to user's defined voicemail box

git-svn-id: svn://192.168.202.10@1314 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-24 03:17:14 +00:00
mattf 988c8e48bf set versions for trunk to 2.4b0.5 
git-svn-id: svn://192.168.202.10@1298 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-08 03:47:51 +00:00
mattf 084849e255 updated language builds 
git-svn-id: svn://192.168.202.10@1295 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-08 02:58:21 +00:00
mattf b090113903 Added three more transfer-conference number-to-dial presets, and ListID override options 
Added Dispo Call URL, allows back-end call to a web page or URL when agent dispos a call
Added log rolling archive script to automatically move logs into archive tables monthly

git-svn-id: svn://192.168.202.10@1291 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-04 06:51:18 +00:00
mattf 9024491595 Added an agent API function to update vicidial_list fields and the field values in the agent screen on-the-fly for the agent's current call. 
Added timer action options to campaigns and in-groups allowing a message, webform or D1/D2-dial to happen at a specified number of seconds after the customer connects to the agent. Also, an API callw as added for this
updated the Vtiger 5.1.0 patch

git-svn-id: svn://192.168.202.10@1289 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-29 17:04:26 +00:00
mattf 89a63aff07 Added several VID options including VIDPROMPT options to the ALL_inbound AGI script for in-group call handling to allow callers to enter an ID number that would populate in the Vendor ID(vendor_lead_code) field and optionally search by it. 
git-svn-id: svn://192.168.202.10@1287 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-23 16:10:48 +00:00
mattf 811204061e Added six duplication checking methods to the non-agent API add_lead function 
git-svn-id: svn://192.168.202.10@1281 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-16 09:43:40 +00:00
mattf 7148cbce47 Added Initial Queue Position logging on inbound calls and a summary of this to the Inbound report 
git-svn-id: svn://192.168.202.10@1277 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-14 15:16:59 +00:00
mattf f7e85bd029 Added CRM Login Popup to campaign settings to allow for a custom window to be opened on agent login, optionally using agent and campaign variables 
Added 5 custom fields to the user settings
Added st* functions to agent api

git-svn-id: svn://192.168.202.10@1276 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-13 01:03:54 +00:00
mattf 8b192b433f Added Consultative checkbox to a newly redesigned transfer-conf panel in vicidial.php 
Added Delete Voicemail After Email option to voicemail accounts

git-svn-id: svn://192.168.202.10@1272 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-06 05:53:23 +00:00
mattf 47c886c73e Added Recording Filename and Recording ID as agent Script variables 
git-svn-id: svn://192.168.202.10@1271 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-05 05:23:54 +00:00
mattf d51b7c6a38 Added non-agent API function and Real-time report feature to allow managers to change agent selected in-groups and blended outbound auto-dial state 
git-svn-id: svn://192.168.202.10@1270 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-04 21:15:08 +00:00
mattf 068c58571e Added API function to allow for the changing of agent selected in-groups while logged-in to the agent screen. 
git-svn-id: svn://192.168.202.10@1269 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-01 06:39:15 +00:00
mattf ff001dc726 Replaced all SELECT * MySQL queries with proper field lists. this altered scripts in bin/agi/agc/vicidial 
git-svn-id: svn://192.168.202.10@1268 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-11-30 04:25:17 +00:00
mattf a997b99d0c Added Outbound Summary Interval Report 
Added optional include into the Reports page if 'custom_report_links.html' file is present

git-svn-id: svn://192.168.202.10@1267 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-11-29 11:07:15 +00:00
mattf cfe2c3ad44 Changed iax secret for servers to be defined in web interface. 
***see UPGRADE doc for important changes you need to make***
Fixed AGENTDIRECT no-agent-no-queue bug

git-svn-id: svn://192.168.202.10@1266 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-11-25 14:24:22 +00:00
mattf f4eef6a863 Added second FTP transfer script to run after primary FTP audio recording file transfer 
git-svn-id: svn://192.168.202.10@1263 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-11-23 06:57:48 +00:00
mattf aa91ff4fd0 Added queue_log DID and IVR logging entries for QueueMetrics 
git-svn-id: svn://192.168.202.10@1262 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-11-23 04:56:33 +00:00