Commit Graph
139 Commits
Author SHA1 Message Date
mattf ff001dc726 Replaced all SELECT * MySQL queries with proper field lists. this altered scripts in bin/agi/agc/vicidial
git-svn-id: svn://192.168.202.10@1268 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-11-30 04:25:17 +00:00
mattf d2a3b3019b Fixing of issues with blended campaigns and outbound autodialing
git-svn-id: svn://192.168.202.10@1264 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-11-25 01:34:52 +00:00
mattf 9a81ee5844 For QM, changed outbound calls from ENTERQUEUE to CALLOUTBOUND in queue_log entries
git-svn-id: svn://192.168.202.10@1259 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-11-12 16:41:48 +00:00
mattf be4e2b2743 - Added agi-NVA_recording.agi script to allow for logging and recording of phone dialed calls
- Added MIX directory auto mixing option to CRON audio step 1
- Added outbound callerIDnumber to DROP and other AGI transfers for in-groups
- Changed called_count to increment on alt-dial calls
- Fixed variable mis-assignment in several AGI and bin scripts
- Fixed Pause code issue with QueueMetrics

git-svn-id: svn://192.168.202.10@1254 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-11-09 07:56:44 +00:00
mattf 7d4f050e2e fixed small bugs in queries involving DNC and hopper
git-svn-id: svn://192.168.202.10@1251 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-10-27 13:37:15 +00:00
mattf e437e94db0 Added AREACODE DNC option
git-svn-id: svn://192.168.202.10@1250 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-10-27 10:48:07 +00:00
mattf beb7c91248 Added ability to use Remote Agents with all inbound next-agent-call settings
Added ability to use DNCC and DNCL as Auto-Alt-Dial statuses
Fixed DNC scrubbing under some auto-alt-dial circumstances
Other small bug fixes

git-svn-id: svn://192.168.202.10@1245 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-10-20 10:03:39 +00:00
mattf 6d18510b6b small territory dialing fix, added selected territories to user status display
git-svn-id: svn://192.168.202.10@1242 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-10-12 09:49:31 +00:00
mattf b4b0caa5c9 added agent-selectable territories option to vicidial.php
git-svn-id: svn://192.168.202.10@1241 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-10-12 07:56:15 +00:00
mattf e543939df4 Added List override options for callerID, answering machine message and drop inbound group
git-svn-id: svn://192.168.202.10@1238 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-09-29 10:44:45 +00:00
mattf 42baa32ac4 Fixed bug in auto alt dial dnc check
git-svn-id: svn://192.168.202.10@1233 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-09-18 04:09:56 +00:00
mattf 11a219264f Added second web form option for in-groups and campaigns
Changed answering machine message to a prompt field and added TTS option
Added waitforsilence options to campaign screen

git-svn-id: svn://192.168.202.10@1228 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-09-17 00:50:45 +00:00
mattf 3d02e5e189 Added DEAD call time logging and agent notification of call hangup
Added cross-listing linking of DIDs, Call Menus and In-groups in admin.php
Changed the audio store to work by server names

git-svn-id: svn://192.168.202.10@1221 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-09-08 16:10:35 +00:00
mattf dc52eef771 Added TIMEZONE lead order options for campaign dialing
git-svn-id: svn://192.168.202.10@1217 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-09-04 20:38:17 +00:00
mattf cf282e76fe Fixed extended alt dial bug in agent scripts
Changed agent screen to not delete session reservations at logout, instead ADMIN_keepalive will clear them out once a day at timeclock reset time
Changed callback purge to clear out ACTIVE callbacks older than month/week as well as LIVE

git-svn-id: svn://192.168.202.10@1202 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-08-12 05:44:35 +00:00
mattf 8124e3f74f Added names to select list on the outbound report
Added longest wait time as next agent call option
Added option to the Outbound(VDAD) report to calculate stats including the overflow drop in-group stats with the outbound campaign stats
Changed Real-time Report screen agent time display to be based upon a change in "state"(INCALL, READY, PAUSED, etc...) instead of being based upon the time of the last call they handled
Fixed manual dial calls_today bug in vicidial.php
Several small bug fixes

git-svn-id: svn://192.168.202.10@1199 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-08-08 07:33:46 +00:00
mattf 51461d8d69 Added agent_display_dialable_leads and vicidial_balance_rank options
git-svn-id: svn://192.168.202.10@1195 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-29 10:53:18 +00:00
mattf 6c903bc65d Added RANK and OWNER as fields in vicidial_list, and as sort by options in campaign screen
Added no-hopper dialing option for MANUAL and INBOUND_MAN campaigns
Added owner dialing for agents to have their own leads, or shared group/territory leads, within a single list and campaign
Added list reset times option to automatically reset lists at pre-set times during the day
Fixed leave-3way-call issue if customer is parked

git-svn-id: svn://192.168.202.10@1189 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-23 19:06:58 +00:00
mattf 5b6c6fcdf4 in branch 2.0.5 removed default 91NXXNXXXXXX dialplan entries
in trunk, several bug fixes: inbound stream file, extended alt dial 
added dialed_number and dialed_label to script variables

git-svn-id: svn://192.168.202.10@1186 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-20 05:02:02 +00:00
mattf 89f50b741e Added Calls in Queue display to agent interface
Added Grab call in Queue to agent interface and AGI inbound script
Added Re-Queue button to agent interface
Added pause after every call campaign option
Added option to auto-launch calls in queue frame in agent interface
Added ADD ALL and DELETE ALL options to the inbound group chooser screen in the agent interface

git-svn-id: svn://192.168.202.10@1183 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-13 06:11:44 +00:00
mattf 1e122d2342 Fixed bugs relating to alt number dialing transfers, dispo variable assignment and the agent sidebar
git-svn-id: svn://192.168.202.10@1181 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-10 09:39:44 +00:00
mattf 8299fc0b16 Added Agents Status View sidebar to agent interface
Added vailable transfer agent frame to AGENTDIRECT transfers when clicking on the NUMBER TO CALL field in the transfer conference frame
Fixed Calls in Queue count for AGENTDIRECT calls

git-svn-id: svn://192.168.202.10@1179 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-06 18:42:02 +00:00
mattf 46b00ebadb Fixed bugs in logging to vicidial_log and vicidial_agent_log for manual dial phone calls
git-svn-id: svn://192.168.202.10@1150 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-11 18:29:48 +00:00
mattf df105bb02b Added QueueMetrics XMLRPC PHP script for auto-lookups of recordings within the QueueMetrics interface
Updated QueueMetrics installation instructions and integration options documentation

git-svn-id: svn://192.168.202.10@1127 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-26 14:58:19 +00:00
mattf d4aef7ba9e Security fixes in PHP scripts for non-latin setting systems
git-svn-id: svn://192.168.202.10@1123 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-22 09:14:08 +00:00
mattf 2939a69550 Added Active Voicemail Server and Auto Dial Limit to System Settings
Fixed agent manual dial logging bug
Backported agent interface manual-dial blocking of agent monitoring

git-svn-id: svn://192.168.202.10@1121 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-19 15:12:24 +00:00
mattf 082dff8c94 Added system settings option to remove campaign lock on agent only callbacks
git-svn-id: svn://192.168.202.10@1112 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-11 13:26:25 +00:00
mattf 9c851d4070 Changed all PHP tags to long tags
Added Call Menu feature

git-svn-id: svn://192.168.202.10@1111 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-08 12:08:02 +00:00
mattf 357fe2afb7 added new method for monitoring in realtime screen
added 4-call-path option for outbound surveys
added text-to-speech ability in outbound survey campaigns

git-svn-id: svn://192.168.202.10@1099 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-04-29 18:24:39 +00:00
mattf ccc2c476f3 small docs and comments updates
trunk - added Vtiger click-to-dial from Planned event screen

git-svn-id: svn://192.168.202.10@1093 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-04-08 08:59:47 +00:00
mattf fa73adcdef trunk- fixed small bug in vtiger status flag updates
git-svn-id: svn://192.168.202.10@1087 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-03-27 18:32:49 +00:00
mattf 11402503c8 Fixed auto-generated conf file bug for globals varaibles
Added welcome to VICIDIAL sound and set it to first testing extension
trunk - more Vtiger enhancements, fax and email log entries

git-svn-id: svn://192.168.202.10@1086 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-03-27 18:26:18 +00:00
mattf 35b5ef4de2 reworked screen starting of asterisk and reloading of conf settings
trunk- new VICIDIAL_IN_new_lead files format and vtiger import changes

git-svn-id: svn://192.168.202.10@1084 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-03-26 05:10:23 +00:00
mattf 11726569f1 Fixed several small bugs related to agent interface(logging and recording) as well as conf file generation bugs in admin.php
git-svn-id: svn://192.168.202.10@1079 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-03-20 08:37:52 +00:00
mattf c3aeac7f81 Fixed bug in vdc_db_query.php for auto-dial outbound calls
Added screenlog log rolling in roll logfile script

git-svn-id: svn://192.168.202.10@1071 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-03-11 20:08:23 +00:00
mattf 19d31fe064 Added shift enforcement for agent logins
Added vital statistics display(CPU/load/disk) to reports and server modification screens
Added configurable max calls per second to servers and system settings

git-svn-id: svn://192.168.202.10@1068 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-03-08 12:42:54 +00:00
mattf 6463253fab Added group aliases to allow selecting of callerID for manual and 3way calls
Added agent-specific in-group and campaign web variables

git-svn-id: svn://192.168.202.10@1067 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-03-06 16:14:14 +00:00
mattf 394129bbcc fixed bug on immediate disconnect calls within MANUAL dial campaigns
added midi files for real-time alert

git-svn-id: svn://192.168.202.10@1063 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-02-27 19:20:16 +00:00
mattf c6bda976aa Added script to allow for batch synchronization between Vtiger 5.0.4 and VICIDIAL.
Added script to allow for batch loading of leads into Vtiger
Several other Vtiger integration changes
see docs/VTIGER.txt for more info

git-svn-id: svn://192.168.202.10@1039 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-01-28 21:02:17 +00:00
mattf bcb667eef3 added click-to-dial to Vtiger integration
added agent alert option to vicidial.php
some bug fixes and doc updates

git-svn-id: svn://192.168.202.10@1038 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-01-27 08:03:01 +00:00
mattf 503dfe5013 added agent API functionality for pause/resume and dial a number
added api log in database

git-svn-id: svn://192.168.202.10@1036 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-01-20 22:33:45 +00:00
mattf ded0a569cc Fixed bug in vicidial.php for agent log entries during manual dial calls
git-svn-id: svn://192.168.202.10@1023 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-12-11 09:24:22 +00:00
mattf 8f292136c4 Fixed callback comments bug in vdc_db_query.php
git-svn-id: svn://192.168.202.10@1017 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-12-01 04:25:33 +00:00
mattf 6c26adc2e7 fixed blind transfer bug in agent app
fexed counting bug in admin.php

git-svn-id: svn://192.168.202.10@1016 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-11-25 14:53:01 +00:00
mattf 7d30cc6770 fixed backslashes issues with web form variables
added bulk group change features to web admin

git-svn-id: svn://192.168.202.10@1013 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-11-19 23:13:17 +00:00
mattf d51d233d73 Added another level of timeclock checking to vicidial.php
updated docs

git-svn-id: svn://192.168.202.10@1008 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-11-17 00:20:11 +00:00
mattf a930207646 more vicidial_agent_log fixes for vdc_db_query.php
git-svn-id: svn://192.168.202.10@1006 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-11-14 06:27:47 +00:00
mattf e618945a16 another fix for non-hangups of vicidial agent calls
git-svn-id: svn://192.168.202.10@1004 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-11-11 21:37:21 +00:00
mattf eb34d10320 fix for non-hangup bug in vicidial.php and vdc_db_query.php
git-svn-id: svn://192.168.202.10@1003 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-11-10 20:40:23 +00:00
mattf 46216e408f reworking of vicidial_agent_log to allow for different pause code sessions without taking a call in between.
fixed error when vicidial_auto_calls record is deleted while in a transfer to an agent(caused by hangup)

git-svn-id: svn://192.168.202.10@1002 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-11-10 17:57:42 +00:00