mattf
da8ff015e2
Added more options to the Campaign "Hide Call Log Info" feature to be able to show only the last X number of calls in the Lead Info screen. Also added a User Override setting for this feature.
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git-svn-id: svn://192.168.202.10@3076 3d104415-ff17-0410-8863-d5cf3c621b8a
2019-03-12 14:04:29 +00:00
mattf
40057e8b22
Added backstop for muted recordings on some systems that won't record silence of muted recordings
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git-svn-id: svn://192.168.202.10@3073 3d104415-ff17-0410-8863-d5cf3c621b8a
2019-03-11 06:03:14 +00:00
mattf
e3f7ea0b7f
Added feature allowing agents to mute recordings of calls from the agent screen. Must be enabled in System Settings to be able to use it in campaigns. There is also a User Override option.
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git-svn-id: svn://192.168.202.10@3072 3d104415-ff17-0410-8863-d5cf3c621b8a
2019-03-11 03:44:37 +00:00
mattf
d8b48a53ce
Added options to define the static prompts to use for the Inbound Group "Play Place in Line" feature
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git-svn-id: svn://192.168.202.10@3067 3d104415-ff17-0410-8863-d5cf3c621b8a
2019-02-23 15:36:11 +00:00
mattf
b133143390
Added Manual Dial Validation campaign and system settings, forcesa gent to manually enter in the phone number before a call is placed. Does not affect 3way calls or transfers.
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git-svn-id: svn://192.168.202.10@3059 3d104415-ff17-0410-8863-d5cf3c621b8a
2019-01-09 08:49:57 +00:00
mattf
96be5c1f96
Added template option to bulk phone insert page
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Raised Calls Export Report record limit to 1 million(may require raising php.ini settings to use)
git-svn-id: svn://192.168.202.10@3056 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-11-30 22:15:10 +00:00
mattf
702f1014b3
Added SYSTEM to Manual Dial Filter campaign options
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git-svn-id: svn://192.168.202.10@3051 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-10-05 23:17:59 +00:00
mattf
2e75aa39e7
Added external_web_socket_url option
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Fix for RINGAGENT calls in AST_update script
git-svn-id: svn://192.168.202.10@3048 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-10-04 00:28:42 +00:00
mattf
2419339491
Added more allowed codecs to conf file generation
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git-svn-id: svn://192.168.202.10@3047 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-09-30 14:14:35 +00:00
mattf
beec9b4bc3
Added _wait_time options to Next Agent Call settings for Campaigns and Inbound Groups.
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git-svn-id: svn://192.168.202.10@3042 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-09-27 04:27:51 +00:00
mattf
b14bd4ef55
Added campaign setting to filter ANYONE Scheduled Callbacks by the DNC settings set in the campaign
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git-svn-id: svn://192.168.202.10@3038 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-09-25 01:18:18 +00:00
mattf
9295e1016d
Added three_way_volume_buttons campaign setting
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git-svn-id: svn://192.168.202.10@3036 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-09-24 04:27:52 +00:00
mattf
7dd071f991
Added daily_reset_limit Lists feature(editable by level 9 users only)
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git-svn-id: svn://192.168.202.10@3032 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-09-16 15:11:54 +00:00
mattf
a99fabe00c
Added new campaign feature to allow agents to select a specific timezone to use when scheduling callbacks.
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git-svn-id: svn://192.168.202.10@3020 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-08-27 18:47:45 +00:00
mattf
c42470635f
small documentation fix
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git-svn-id: svn://192.168.202.10@3019 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-08-19 04:13:24 +00:00
mattf
d473bfb466
Added new campaign feature to automatically reschedule ANYONE callbacks when they are dispositioned as a non-Human-Answered status flag status.
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git-svn-id: svn://192.168.202.10@3018 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-08-19 04:01:41 +00:00
mattf
0fa43a8acf
Added scheduled_callbacks_force_dial campaign feature
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git-svn-id: svn://192.168.202.10@3017 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-08-10 18:56:56 +00:00
mattf
ece3ab06a5
Added "Agent Screen Logout Link Credentials" System Setting to change the agent screen logout page login link to not include user credentials.
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git-svn-id: svn://192.168.202.10@3016 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-08-07 21:19:17 +00:00
mattf
2021b43b5b
Added the ability for customers to be able to enter a new phone number to be
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called back on for the CallerID CallBack Queue feature
Added the new Callmenu Survey Report(linked as "Callmenu Agent" in Reports)
git-svn-id: svn://192.168.202.10@3011 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-08-06 15:26:23 +00:00
mattf
8d10ef0428
Added campaign features for Dead Call Trigger. Allowing an audio alert to be sent to an agent and/or a back-end URL to be submitted when an agent has been in a dead call for X number of seconds.
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git-svn-id: svn://192.168.202.10@2999 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-06-11 21:51:32 +00:00
mattf
118b64d732
documentation fix for manual dial routing initiated recordings
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git-svn-id: svn://192.168.202.10@2992 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-05-24 11:11:58 +00:00
mattf
8ee9005f31
Added In-Group option for Enter In-Group URL, which can send a URL request when a caller enters an In-Group right before the system looks for an agent to send the call to.
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git-svn-id: svn://192.168.202.10@2987 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-05-21 10:08:40 +00:00
mattf
07a3d8dec6
Added In-Group option for Waiting Call On/Off URL, which we added to allow
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clients the ability to automatically control a web-power-switch to turn lights on and off if there are any calls waiting in an In-Group.
git-svn-id: svn://192.168.202.10@2984 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-05-20 12:04:51 +00:00
mattf
3df8e58aa1
Added per-user options for maximum number of outbound manual dial hopper calls per-hour and per-day.
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git-svn-id: svn://192.168.202.10@2980 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-05-13 04:08:35 +00:00
mattf
1eb19ee022
Rewrote HELP display in web admin screens to function as database-driven
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javascript popup.
git-svn-id: svn://192.168.202.10@2979 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-05-12 16:09:11 +00:00
mattf