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Author SHA1 Message Date
mattf 6598fbf2f1 Added post_phone_time_diff_alert feature to give an alert on manual dial campaigns if the phone number area code and the postal code are in different time zones, or if either of them are outside of the local call time for the campaign. Viewable in preview mode as well as lead info viewing from the callbacks list, the call log and search results in the agent interface. 
git-svn-id: svn://192.168.202.10@1650 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-01 01:52:18 +00:00
mattf 5e518d2757 SQL changes needed for last commit 
git-svn-id: svn://192.168.202.10@1649 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-30 18:48:17 +00:00
mattf a750707ae2 Added queue-log and closer-log options, changed quiet to --quiet flag for ADMIN_archive_log_tables.pl script 
git-svn-id: svn://192.168.202.10@1648 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-30 18:44:25 +00:00
mattf c58d1a28dd Added ability to use external_dial Agent API function with a defined lead_id and optional alt_dial setting 
git-svn-id: svn://192.168.202.10@1647 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-30 15:30:37 +00:00
mattf 104dbfc5a1 small bug fix issue 479 
git-svn-id: svn://192.168.202.10@1646 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-29 22:41:26 +00:00
mattf 1fe057f707 Added manual_dial_cid option to campaigns 
Added another specialized agent log cleanup function to that process

git-svn-id: svn://192.168.202.10@1645 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-29 00:42:55 +00:00
mattf 4c2f9775fa Added ADMIN_qm_sync.pl script to sync users to QM agents 
git-svn-id: svn://192.168.202.10@1644 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-25 13:51:36 +00:00
mattf 6a05de023e Added option to use the owner field to define a time zone abbreviation code when loading leads 
Bug fixes
Updated the phone codes table and loading code

git-svn-id: svn://192.168.202.10@1643 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-24 13:55:06 +00:00
mattf 40c03c98e2 Added AST_DB_calltime_change.pl script to allow for crontab altering of calltime times on a schedule, with logging 
git-svn-id: svn://192.168.202.10@1642 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-21 11:17:29 +00:00
mattf acb5f299e1 added web_vars to script display in agent interface 
git-svn-id: svn://192.168.202.10@1641 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-20 16:49:12 +00:00
mattf 3f5fc1d907 Fixed file prefix issue with multiple processes running 
git-svn-id: svn://192.168.202.10@1640 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-20 13:46:41 +00:00
mattf 7b5f58af0b Added on-minute option to cleanup agent log 
Added new preprocess filter
Added DEAD/PARK status display to user status page

git-svn-id: svn://192.168.202.10@1639 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-20 08:05:48 +00:00
mattf c376406eb9 Added ALT dial link and beginning of comments to scheduled callbacks list in agent interface 
Added CONNECT-PAUSEALL validation to cleanup script

git-svn-id: svn://192.168.202.10@1638 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-14 06:08:54 +00:00
mattf 8a078adb0f added run time logging to the api functions 
git-svn-id: svn://192.168.202.10@1637 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-09 12:29:29 +00:00
mattf 5081c832dc Added reload dialplan system settings option 
Added MULTI_LEAD option to the Auto-Alt-Dial setting in campaigns

git-svn-id: svn://192.168.202.10@1636 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-08 08:52:01 +00:00
mattf cacf969814 Added omitlistid option to timezone update script 
git-svn-id: svn://192.168.202.10@1635 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-06 11:11:34 +00:00
mattf 4f98568c2b Added variables to agi-set_variables script 
Added third RING_ALL entry on example dialplans

git-svn-id: svn://192.168.202.10@1634 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-05 19:11:39 +00:00
mattf 1f665b15e2 Added uniqueid search parameter to recording_lookup function in the non-agent-api 
git-svn-id: svn://192.168.202.10@1633 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-04 18:14:50 +00:00
mattf d0ca77de92 Added several additional fields of export data to the calls export report EXTENDED option 
git-svn-id: svn://192.168.202.10@1632 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-29 19:02:44 +00:00
mattf fc95307bed Added user recording override settings checking, for remote agent recording 
git-svn-id: svn://192.168.202.10@1631 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-25 18:41:08 +00:00
mattf b6e56cce30 update of SPanish and Italian agent builds 
git-svn-id: svn://192.168.202.10@1630 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-25 04:48:19 +00:00
mattf 9779c2ad54 Added recording ability for Remote Agents 
Added logged-in-user displayed in admin pages
Added the PDROP status for outbound auto-dial
Changed some logging of calls when using CPD

git-svn-id: svn://192.168.202.10@1629 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-25 03:52:14 +00:00
mattf 35619e7dea Allow for hiding of gender pulldown in agent interface 
several bug fixes

git-svn-id: svn://192.168.202.10@1628 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-22 13:25:37 +00:00
mattf 83e750ceb0 Small doc change to non-agent-api 
git-svn-id: svn://192.168.202.10@1627 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-17 11:28:27 +00:00
mattf f472b5748c logging bug fixes for vdc_db_query 
git-svn-id: svn://192.168.202.10@1626 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-17 06:24:41 +00:00
mattf 98701968b1 Added Agent, Carrier and Preset options.php settings for realtime report 
git-svn-id: svn://192.168.202.10@1625 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-17 02:31:53 +00:00
mattf 7d2b82adc9 Added export_fields option to call_export_report 
git-svn-id: svn://192.168.202.10@1624 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-17 01:48:29 +00:00
mattf 0541b54287 Added reset_time to add_list and update_list API functions 
Added NAMEPHONE duplicate check options to add_lead
Fixed DST error in manual dial last_local_call_time

git-svn-id: svn://192.168.202.10@1623 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-17 01:12:25 +00:00
mattf 1e039faac6 Fixed high-load query issue in real-time report 
git-svn-id: svn://192.168.202.10@1622 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-14 21:39:41 +00:00
mattf a856e1f2b2 Small bug fixes for IE clipboard copy and inbound calls queueing 
git-svn-id: svn://192.168.202.10@1621 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-14 15:10:45 +00:00
mattf a05a0fd31b small changes to queue_log logging 
git-svn-id: svn://192.168.202.10@1620 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-11 04:11:19 +00:00
mattf a11e656fa5 Changed almost all of the browser alerts to HTML alerts. These are the messages that tell you for example that you cannot do this or that when paused. The reason for the change is that browser alerts are -blocking- and will halt executiong of javascript on the agent workstation. This change should require no alterations to any configurations. 
changed calls log view function
several bug fixes

git-svn-id: svn://192.168.202.10@1619 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-10 21:32:29 +00:00
mattf 7688da73f2 Added Campaign option to auto-pause agents when they go into several pre-call functions like Manual Dial, Lead Search, Callbacks Check, etc. Also added an option to auto-resume the agent when leaving those funtions. 
Fixed browser dimensions gathering in IE

git-svn-id: svn://192.168.202.10@1618 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-10 10:58:40 +00:00
mattf ebf8ee8558 Small fix for auto-list-resets on multi-server systems. 
git-svn-id: svn://192.168.202.10@1617 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-08 18:09:44 +00:00
mattf e73bfa8540 Added user_case option to options.php for admin Agent report use 
git-svn-id: svn://192.168.202.10@1616 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-07 16:13:52 +00:00
mattf f97e9f5901 Small bug fix for on-hook agents 
git-svn-id: svn://192.168.202.10@1615 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-07 15:28:17 +00:00
mattf 3206159d95 Added add_list and update_list functions to the Non-Agent API, allowing you to add, modify and delete lists, as well as reset leads in a list, change a list to active or inactive, change the campaign of a list and delete the leads inside of a list. 
git-svn-id: svn://192.168.202.10@1614 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-06 15:52:54 +00:00
mattf 3939276642 Added DEFER options to the scheduled callbacks alert campaign feature 
git-svn-id: svn://192.168.202.10@1613 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-04 21:55:05 +00:00
mattf 3d06eae303 fixed a couple of issues with territory owner dialing in vdc_db_query.php 
git-svn-id: svn://192.168.202.10@1612 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-04 19:51:54 +00:00
mattf c631aaf556 Added on-hook phone agent features for inbound calls 
Added ring_all Next-Agent-Call feature for inbound calls
  see UPGRADE doc for more details

git-svn-id: svn://192.168.202.10@1611 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-04 15:36:10 +00:00
mattf d42bfdee09 Changed scheduled callbacks display in the agent interface to show all callback and lead information, including call history and call notes, without having to dial the lead. 
git-svn-id: svn://192.168.202.10@1610 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-25 17:54:26 +00:00
mattf 871aecd201 Several fixes and small changes to QM queue_log logging 
Added phone alias load balance login server twin validation option
Raising the input limit on most URL admin fields to 2000 characters

git-svn-id: svn://192.168.202.10@1609 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-25 05:50:23 +00:00
mattf 64417fff55 fix for trunk reservation bug in auto-dial script 
git-svn-id: svn://192.168.202.10@1608 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-24 19:10:36 +00:00
mattf ed9a271d4b Added Per Call Notes option to the call_report_export.php script 
git-svn-id: svn://192.168.202.10@1607 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-24 17:29:05 +00:00
mattf 0aebf3d981 Added options to restrict agent lead search to the owner field equal to the user, user group or selected territories for the agent 
Changed Campaign VDAD Extension to Routing Extension in the campaign screen, updated help section for the field also

git-svn-id: svn://192.168.202.10@1606 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-23 14:26:29 +00:00
mattf baae108a47 Changed internal agent interface accounting for selectable statuses 
git-svn-id: svn://192.168.202.10@1605 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-21 17:56:35 +00:00
mattf b03e7618bf small fix for DB update 
git-svn-id: svn://192.168.202.10@1604 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-19 05:06:32 +00:00
mattf 05222d16b6 Added Agent Lead Search feature 
Added display of lead searches in user stats page
Fixed rare performance bug in real time report

git-svn-id: svn://192.168.202.10@1603 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-18 20:53:57 +00:00
mattf 15e6a4be4d Added the add-a-new-lead link to the admin interface 
git-svn-id: svn://192.168.202.10@1602 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-15 22:23:29 +00:00
mattf 48ddb59d86 Added Secondary List Order which allows for further sorting of leads to be dialed by a secondary sorting method 
Added Default Campaign setting for the My Callback agent interface option so that the checkbox can be pre-selected or not on every call
Added the campaign option for per-call call notes in the agent interface. If the User Group also has Call Log enabled, the agent can also see the call notes from previous calls.

git-svn-id: svn://192.168.202.10@1601 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-15 19:23:30 +00:00