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Author SHA1 Message Date
mattf b44c4911a3 Added capability for agent interface to have webphone as a thin top bar 
Added TOGGLE_OFF dialplan option for webphone

git-svn-id: svn://192.168.202.10@1582 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-27 22:06:51 +00:00
mattf e6bbbc5125 Added the ability to have inbound call times go beyond midnight. 
git-svn-id: svn://192.168.202.10@1581 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-20 02:30:04 +00:00
mattf fa91b54f42 small fix for realtime_report.php 
git-svn-id: svn://192.168.202.10@1580 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-18 20:23:06 +00:00
mattf b9fa01202a Small fixes to the audio store perl script and the preprocess script 
git-svn-id: svn://192.168.202.10@1579 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-18 02:39:53 +00:00
mattf 108d5dc83d small changes to ncacsv39 format 
git-svn-id: svn://192.168.202.10@1578 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-17 15:03:02 +00:00
mattf f200f688f0 Added the ability to hide fields in the agent interface by entering ---HIDE--- into the System Settings label option for the field 
Added preprocess leads in script to filter leads and generate standard format lead files before being imported
changed realtime links to new realtime report

git-svn-id: svn://192.168.202.10@1577 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-17 11:40:51 +00:00
mattf fa4464e59d Added rewritten AJAX/Javascript driven real-time report(realtime_report.php), able to support webphones for monitoring 
git-svn-id: svn://192.168.202.10@1576 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-16 19:01:16 +00:00
mattf bbb3b38f8f changed list auto resets to work on inactive lists 
git-svn-id: svn://192.168.202.10@1575 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-14 20:11:20 +00:00
mattf 2084e691d0 Added Agent time stats to the real-time summary report 
git-svn-id: svn://192.168.202.10@1574 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-14 16:51:19 +00:00
mattf ef90d53743 Added option to display statuses within the active lists of a campaign in the campaign modification screen 
git-svn-id: svn://192.168.202.10@1573 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-10 01:32:18 +00:00
mattf 6a934e5c1a small fixes for focus/blur and element positioning in vicidial.php 
git-svn-id: svn://192.168.202.10@1572 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-08 17:13:13 +00:00
mattf d7ddcb8038 ADMIN_backup.pl added checks for dahdi and zaptel conf files (issue 352) 
git-svn-id: svn://192.168.202.10@1571 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-08 09:54:13 +00:00
mattf 3a1e11e434 Fixed Call Log dial bug (issue 393) 
git-svn-id: svn://192.168.202.10@1570 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-08 09:15:43 +00:00
mattf ad70b99844 Changed some descriptions and field names in Phones admin.php 
git-svn-id: svn://192.168.202.10@1569 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-08 08:45:34 +00:00
mattf 75bfb6840b Fixed issue 404 
git-svn-id: svn://192.168.202.10@1568 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-08 08:21:10 +00:00
mattf 1624b0e977 Moved the Calls in Queue count and other counts outside of the autodial section (issue 406) 
git-svn-id: svn://192.168.202.10@1567 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-08 08:11:44 +00:00
mattf b68ad2d35b another small fix for VDAC outbound issue 
git-svn-id: svn://192.168.202.10@1566 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-07 23:38:02 +00:00
mattf 7a6c09d72e very small change to outbound AGI 
git-svn-id: svn://192.168.202.10@1565 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-07 22:34:05 +00:00
mattf e4016c7887 Fixed download file formatting bugs(issue 394) 
git-svn-id: svn://192.168.202.10@1564 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-07 22:20:55 +00:00
mattf 3fb522c765 Changed limits on seconds to 65000 from 36000(or 30000) in vicidial_agent_log for 3 reports 
git-svn-id: svn://192.168.202.10@1563 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-07 21:41:06 +00:00
mattf 35e2ea945f Added scroll to the top for several select screens in vicidial.php and added several focus blurs to help reduced enter key issues 
git-svn-id: svn://192.168.202.10@1562 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-07 21:26:02 +00:00
mattf bb92da1f70 Change to GSW option because of SoX flag changes in 14.3.0 
git-svn-id: svn://192.168.202.10@1561 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-07 15:34:42 +00:00
mattf 6f1388fe0b Added did_log_export and recording_lookup functions to the non-agent API 
Fixed rare VDAC-missing bug

git-svn-id: svn://192.168.202.10@1560 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-07 12:21:22 +00:00
mattf 0aac352977 small bug fixes 
git-svn-id: svn://192.168.202.10@1559 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-30 14:21:05 +00:00
mattf ee936cb26c Added List override options for webform fields 
Added script to purge all vicidial_callbacks records that are inactive or are tied to deleted leads, AST_DB_dead_cb_purge.pl

git-svn-id: svn://192.168.202.10@1558 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-28 08:15:42 +00:00
mattf ad35570336 Added ability to modify scheduled callback dates and comments in the Admin Modify Lead screen 
git-svn-id: svn://192.168.202.10@1557 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-28 00:48:31 +00:00
mattf a18d030ce0 Changed CIDname for 3way calls 
git-svn-id: svn://192.168.202.10@1556 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-26 02:59:40 +00:00
mattf bfa8bd03e5 Added campaign options to allow for the ability to filter manual dial calls to adhere to the call time scheme selected for the campaign, and added the ability to queue multiple manual dial calls for a specific logged-in agent using the Agent API 
git-svn-id: svn://192.168.202.10@1555 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-24 22:15:28 +00:00
mattf 3842a91802 Fixed minor parked call manual dial bug 
git-svn-id: svn://192.168.202.10@1554 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-23 09:45:09 +00:00
mattf f7cfd5b990 Added optional agi-set_variables.agi script for setting of channel variables before dialing calls 
git-svn-id: svn://192.168.202.10@1553 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-18 20:01:25 +00:00
mattf 77eedb58c5 fixed rare NANQUE admin.php bug 
git-svn-id: svn://192.168.202.10@1552 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-18 19:05:55 +00:00
mattf e4dda4d6a4 in VDautodial script, changed DEAD state agents to not be dialable for 
added variable webphone iframe size option

git-svn-id: svn://192.168.202.10@1551 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-18 04:03:34 +00:00
mattf fd73e15319 added delete of callbacks and custom field entries when using non-agent-api delete lead function 
git-svn-id: svn://192.168.202.10@1550 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-17 16:22:02 +00:00
mattf e536ac7a18 updated Greek agent build in trunk 
git-svn-id: svn://192.168.202.10@1549 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-17 14:10:53 +00:00
mattf 3d16c880e4 Added more options for the concurrent transfer limit campaign setting 
git-svn-id: svn://192.168.202.10@1548 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-15 19:00:22 +00:00
mattf d3b74216d3 minor sort added in in-group users list 
git-svn-id: svn://192.168.202.10@1547 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-12 22:52:29 +00:00
mattf ac2639d939 Added campaign feature to automatically adjust the hopper level to the dialing rate and the number of active agents, also added a trim feature to make sure the hopper is not filled too much 
Added source field to the vicidial_hopper table

git-svn-id: svn://192.168.202.10@1546 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-12 21:18:56 +00:00
mattf 3c50aae9b1 fixed minor AMD bug in TTS filtering 
git-svn-id: svn://192.168.202.10@1545 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-12 20:52:54 +00:00
mattf 0b69df2e2e Fixed small bug in outbound report 
git-svn-id: svn://192.168.202.10@1544 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-12 14:11:02 +00:00
mattf c3ac445a1f Added ADDMEMBER queue_log logging option to System Settings, and added CALLERONHOLD entries to queue_log when customer is on park. 
Added admin no-cache and auto-refresh of modify screens to admin interface. These are configurable in the System Settings
Added option for cross-server phone dialplan extensions in System Settings.

git-svn-id: svn://192.168.202.10@1543 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-08 06:27:05 +00:00
mattf 4011580e32 Added CALL_URL_FEATURES.txt doc to detail webform, call start/dispo url and other related features 
git-svn-id: svn://192.168.202.10@1542 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-01 11:41:47 +00:00
mattf d30a2666e3 update of Spanish and Italian language builds 
git-svn-id: svn://192.168.202.10@1541 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-10-28 02:44:41 +00:00
mattf f3a4652fd5 fixed issue with ingroup agent settings 
git-svn-id: svn://192.168.202.10@1540 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-10-28 00:44:48 +00:00
mattf f110dced3c Added ability to change users' in-group settings from the in-group modification screen in bulk. 
Added Agent Average time stats option to the real-time screen. Must enable realtime_agent_time_stats option in campaign screen.
Added customer park time counter to the agent screen when customer is on park. Also, added logging of parked calls to park_log table
Added agents in Dispo count to real-time screen
Fixed backward compatibility issue with QM recording retrieval and live monitoring
Added new 855 toll free code to example dialplan(commented out)
Fixed missing variables in Start and Dispo call url functions

git-svn-id: svn://192.168.202.10@1539 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-10-25 01:17:14 +00:00
mattf e0ac785e72 Fixed firefox plugin installation bug 
git-svn-id: svn://192.168.202.10@1538 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-10-14 11:51:27 +00:00
mattf 5ee4f2f070 Added scroll to agent interface to go back to the top of the screen if selecting from a long list of statuses 
git-svn-id: svn://192.168.202.10@1537 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-10-14 10:49:06 +00:00
mattf a8a61934d7 Added the ViciDial Web Dial Firefox web browser plugin, that allows right-click selection dialing of phone numbers on web pages to a logged-in ViciDial Agent session. 
git-svn-id: svn://192.168.202.10@1536 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-10-08 19:54:03 +00:00
mattf 0807453532 Added In-Group options for Estimated Hold Time Minimum, which can replace the "15 seconds" minimum accouncement with an announcement of your choosing 
Added a campaign option for Manual Preview Dial, to enable or disable that manual dial option, as well as allowing or disallowing for the SKIP lead option.
Added two new recording filename variable options: VENDORLEADCODE, LEADID
Raised limits on several agent interface lists(statuses, ingroups,etc...)

git-svn-id: svn://192.168.202.10@1535 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-10-08 08:37:16 +00:00
mattf 979ae980b1 Added generic custom column headers for custom fields when downloading ALL-LISTS in list_download.php 
git-svn-id: svn://192.168.202.10@1534 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-10-05 01:09:51 +00:00
mattf c4b234d40d Changed the PARK CUSTOMER option in campaigns to use a true Music-on-Hold context 
Added new IVR PARK CUSTOMER feature to campaigns allowing an agent to park a customer to an IVR, collect data, then go back to the agent

git-svn-id: svn://192.168.202.10@1533 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-10-04 20:32:13 +00:00