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Commit Graph
1627 Commits
Author SHA1 Message Date
mattf ff43efb021 updated Spanish agent interface 
small fix for manual no-hopper dialing

git-svn-id: svn://192.168.202.10@1696 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-19 05:54:22 +00:00
mattf edeec964f8 Added manual dial agent skip lead logging to the user stats page 
Small changes to bulk phone insert script, added Help section

git-svn-id: svn://192.168.202.10@1695 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-18 21:25:14 +00:00
mattf 6586917506 Added CSV download option to almost all reports. 
git-svn-id: svn://192.168.202.10@1694 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-13 05:22:27 +00:00
mattf 15efaad6ae Allow for full hiding of the phone number field label in the agent interface 
git-svn-id: svn://192.168.202.10@1693 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-13 04:50:24 +00:00
mattf 5faf19c45f small PHP fix for custom fields 
git-svn-id: svn://192.168.202.10@1692 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-12 14:01:59 +00:00
mattf 8c76ca9dbe Added agent time detail options.php time precision option 
git-svn-id: svn://192.168.202.10@1691 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-08 21:37:56 +00:00
mattf f77693a630 Fixed bug in new install SQL script 
git-svn-id: svn://192.168.202.10@1690 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-08 12:01:18 +00:00
mattf b1bc4708c1 Added last_inbound_call_time and last_inbound_call_finish Next Agent Call routing options to in-groups 
git-svn-id: svn://192.168.202.10@1689 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-07 18:22:51 +00:00
mattf e4cf584dff Added ability to use AGENTEXT in AGENTDIRECT in-groups as a way to send dropped, no-agent-no-queue and other transferred calls to a specific dialplan number per-user defined in the User Custom Five field 
git-svn-id: svn://192.168.202.10@1688 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-07 11:42:00 +00:00
mattf be1c7a2050 Added Outbound Campaign Test Call feature to allow you to place a call from the Campaign Detail screen that will go out as if it were an auto-dial call. Must be enabled in System Settings. 
Added ability to check for USA and Canada valid prefix and areacodes when loading leads into the web/cli/api lead loaders

git-svn-id: svn://192.168.202.10@1687 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-06 12:26:41 +00:00
mattf 9405fd06f1 added options to allow for multiple sets of statuses in the dispo_move_list.php script 
git-svn-id: svn://192.168.202.10@1686 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-03 00:25:24 +00:00
mattf c4fed13f33 fixed small issue with custom fields and scripts 
git-svn-id: svn://192.168.202.10@1685 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-30 16:24:53 +00:00
mattf 3e5f7d53fb Added HIDDEN and READONLY field types for custom list fields. 
Fixed issue changing DISPLAY and SCIRPT field types to other types.

git-svn-id: svn://192.168.202.10@1684 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-30 16:14:30 +00:00
mattf fd025e7fc2 Fixed bugs in in-group admin page 
git-svn-id: svn://192.168.202.10@1683 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-27 15:13:25 +00:00
mattf a27fb4288f Added queuemetrics_pe_phone_append option 
git-svn-id: svn://192.168.202.10@1682 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-27 05:03:56 +00:00
mattf e6ab6a94ea Added Agent Screen Labels sub-section of the Admin functions. Allows for each campaign to use a different set of labels for the fields on the default agent screen. 
Added ability to define the agent screen status fields shown to the agent: Call ID, Lead ID and List ID

git-svn-id: svn://192.168.202.10@1681 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-25 13:51:55 +00:00
mattf 6129a27720 Added lead_report_export.php report 
git-svn-id: svn://192.168.202.10@1680 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-24 16:53:51 +00:00
mattf b9198f9ac6 Fixed user group selection bug in agent time detail report 
git-svn-id: svn://192.168.202.10@1679 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-23 11:28:54 +00:00
mattf 318a2d06e2 Added install.pl options to define conf file and copy web language translation files 
updated spanish agent interface

git-svn-id: svn://192.168.202.10@1678 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-20 04:06:08 +00:00
mattf c9f3c8d780 Small fix for manual dial alt dial hotkey bug 
git-svn-id: svn://192.168.202.10@1677 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-20 01:39:30 +00:00
mattf 5297d8af55 Added ability to disable agent dispo screen 
git-svn-id: svn://192.168.202.10@1676 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-20 01:32:44 +00:00
mattf 412a8d8c6f small archive script bug fix 
git-svn-id: svn://192.168.202.10@1675 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-17 06:13:12 +00:00
mattf da2834f3d6 Added reset_lead option to the non-agent-api update_lead function 
Fixed a minor bug related to 2-hour manual dial calls

git-svn-id: svn://192.168.202.10@1674 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-14 11:33:59 +00:00
mattf d616ade09c upgrade of the Spanish build of the agent interface agc_es 
git-svn-id: svn://192.168.202.10@1673 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-07 00:08:42 +00:00
mattf 9c6b3458fe Added some missing documentation to the help for custom fields in web form addresses 
git-svn-id: svn://192.168.202.10@1672 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-03 13:54:22 +00:00
mattf 0dabb9cd20 Added a Dial Level Difference Target Method option to restrict this feature to only calculation of dial level or to affect the calls dialed on each dialing engine. 
git-svn-id: svn://192.168.202.10@1671 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-02 14:17:34 +00:00
mattf e318f07bde Added Callback Days Limit campaign option to allow scheduled callbacks to be scheduled only a set number of days from today. 
git-svn-id: svn://192.168.202.10@1670 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-01 02:03:48 +00:00
mattf ccb22423c5 Changed first phone_number field to phone_number_dialed, issue #495 
git-svn-id: svn://192.168.202.10@1669 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-31 23:46:37 +00:00
mattf 2b7782e1c9 Added time zone information output to version function of non-agent-api 
git-svn-id: svn://192.168.202.10@1668 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-29 16:57:05 +00:00
mattf c92ac12263 Added CALLMENU Survey Method 
git-svn-id: svn://192.168.202.10@1667 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-29 05:21:08 +00:00
mattf 9fd782d4d3 Added new agent interface alert where manual dial calls will not be allowed if the disposition process has not completed. Usually a rare problem on systems with networking issues. 
git-svn-id: svn://192.168.202.10@1666 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-29 02:03:52 +00:00
mattf b518de6662 Added webphone_auto_answer option 
git-svn-id: svn://192.168.202.10@1665 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-27 00:26:54 +00:00
mattf dbfc261b04 Added ability to have outbound auto-dial campaigns drop to an audio prompt or a call menu. Outbound IVR Report added. Added optional logging of call menu caller key presses. Lead ID can now be preserved on calls coming from auto-dial or in-groups that go through call menus and back into an in-group. 
git-svn-id: svn://192.168.202.10@1664 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-26 04:37:51 +00:00
mattf 230a82f083 small help text fix, issue #486 
git-svn-id: svn://192.168.202.10@1663 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-24 18:05:46 +00:00
mattf 4a643e3ce0 Added --run-check flag to audio processing steps 2-4 scripts to check for concurrency 
git-svn-id: svn://192.168.202.10@1662 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-24 15:06:35 +00:00
mattf 5f4fcfce08 Added campaign type selection option to real-time summary report 
git-svn-id: svn://192.168.202.10@1661 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-17 05:15:14 +00:00
mattf 096e14ded3 Fixed issue with realtime_report.php in IE with non-clickable section 
git-svn-id: svn://192.168.202.10@1660 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-17 01:01:38 +00:00
mattf 7d63048fd2 small bug fix for adapt script 
git-svn-id: svn://192.168.202.10@1659 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-15 03:10:34 +00:00
mattf 8b9f2b8e40 Added option to List Modification screen to allow you to choose the method of time zone adjustment that happens nightly on a per list basis 
Added Available Only Tally Threshold and Auto Dial Level Threshold options, allowing settings to change automatically with less agents

git-svn-id: svn://192.168.202.10@1658 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-14 18:05:11 +00:00
mattf 3ce776c8c0 Added the agc/phone_only.php script, a web-based web-phone-only client application that allows full phone usage without needing to login as an agent 
git-svn-id: svn://192.168.202.10@1657 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-11 19:40:49 +00:00
mattf acb91a51e2 Added number validation to custom_3way_button_transfer function 
git-svn-id: svn://192.168.202.10@1656 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-10 20:38:53 +00:00
mattf 2624fe194f Added Custom 3-Way Button Transfer feature which allows for 3-way calls to be placed using one of several lead fields or campaign presets, as well as the customer optionally being put on park, and the transfer - conf frame being brought up, all at the click of one button on the main agent screen. 
git-svn-id: svn://192.168.202.10@1655 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-07 12:04:54 +00:00
mattf 899dc996d7 Added utility to synchronize users, remote agents, dids, call menus, in-groups and campaigns with entries in QM: ADMIN_qm_sync.pl 
git-svn-id: svn://192.168.202.10@1654 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-06 19:21:35 +00:00
mattf 413f4f77da Fixed minor voicemail issue 
git-svn-id: svn://192.168.202.10@1653 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-05 20:22:21 +00:00
mikec 28d5dd93f8 uncommented allowguest = no so that guest accounts are no longer permitted. 
git-svn-id: svn://192.168.202.10@1652 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-05 15:44:03 +00:00
mattf ab04cf12b3 Small bug fix in agent log corrections for cleanup script 
git-svn-id: svn://192.168.202.10@1651 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-04 11:40:08 +00:00
mattf 6598fbf2f1 Added post_phone_time_diff_alert feature to give an alert on manual dial campaigns if the phone number area code and the postal code are in different time zones, or if either of them are outside of the local call time for the campaign. Viewable in preview mode as well as lead info viewing from the callbacks list, the call log and search results in the agent interface. 
git-svn-id: svn://192.168.202.10@1650 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-01 01:52:18 +00:00
mattf 5e518d2757 SQL changes needed for last commit 
git-svn-id: svn://192.168.202.10@1649 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-30 18:48:17 +00:00
mattf a750707ae2 Added queue-log and closer-log options, changed quiet to --quiet flag for ADMIN_archive_log_tables.pl script 
git-svn-id: svn://192.168.202.10@1648 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-30 18:44:25 +00:00
mattf c58d1a28dd Added ability to use external_dial Agent API function with a defined lead_id and optional alt_dial setting 
git-svn-id: svn://192.168.202.10@1647 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-30 15:30:37 +00:00