ViciDial/agc_2-X
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11a219264fcae1e14aa3e7e116a19bd03f770ef0
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160 Commits
Author SHA1 Message Date
mattf 13827f2022 finished adding campaign_rank and fewest calls agent call routing 
git-svn-id: svn://192.168.202.10@720 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-11-16 19:33:45 +00:00
mattf 354f7da9fc docs updates 
fixed bug in MySQL create sql file

git-svn-id: svn://192.168.202.10@716 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-11-14 14:47:07 +00:00
mattf 1ce87cf3f0 added framework for outbound campaign call routing by agent rank or calls_today 
added ability to copy the settings of a campaign to a new campaign

git-svn-id: svn://192.168.202.10@713 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-11-13 22:40:38 +00:00
mattf 549b05f7c5 added group rank and fewest calls options to next_agent_call for inbound_ALL agi and admin.php 
git-svn-id: svn://192.168.202.10@706 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-11-04 04:43:04 +00:00
mattf 3132aa6219 added hopper priority 
added default campaign manual dial list
added description of ASCII report generation scripts to SCRATCH INSTALL doc

git-svn-id: svn://192.168.202.10@700 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-10-31 05:14:39 +00:00
mattf 61af81e812 changed CLOSER-type to not require special campaign_id characters 
added 5th and 6th new dial orders
added default list 999

git-svn-id: svn://192.168.202.10@696 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-10-30 02:20:31 +00:00
mattf a2fc6f5d21 added several new features to inbound groups such as agent alerts, custom music-on-hold per group, rankings for agents per inbound group and other options 
git-svn-id: svn://192.168.202.10@689 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-10-22 17:47:00 +00:00
mattf e0b3eabca7 IVR recording script finished to beta, update in MySQL files 
git-svn-id: svn://192.168.202.10@681 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-09-21 15:12:57 +00:00
mattf f4d1611863 added optional AGC agent transfer log functionality to log all calls going to an agent in a text log file on the web server in the agc directory. vdc_db_query.php, admin.php, database change to system_settings table 
git-svn-id: svn://192.168.202.10@678 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-09-08 14:06:08 +00:00
mattf a744fcf79e added status category tally gathering to AST_VDadapt.pl 
added status category tally display to the timeonVDADall display scripts
altered database schema to accomodate the tally of status categories

git-svn-id: svn://192.168.202.10@640 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-06-19 17:44:31 +00:00
mattf a99b22bde8 Added Status Categories allowing for grouping of statuses and campaign-statuses 
Changed the System Statuses and Campaign Statuses screens to allow modification without deletion.
Added an IE-incompatibilities document

git-svn-id: svn://192.168.202.10@639 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-06-14 06:41:28 +00:00
mattf b623a20d31 added ability to modify the vicidial system statuses in admin.php 
added human_answered field to vicidial_statuses and vicidial_campaign statuses
changed method for DROPs calculation in AST_VDadapt.pl
MODIFIED DATABASE, check the upgrade_2.0.4.sql file

git-svn-id: svn://192.168.202.10@630 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-05-30 19:34:27 +00:00
mattf 8b1f9f0499 added HOME link to admin.php, and associated system_settings field to DB and admin.php 
added welcome.php, default HOME page
added QueueMqtrics report link on REPORTS section of admin.php if QM is enabled

git-svn-id: svn://192.168.202.10@578 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-04-02 16:02:14 +00:00
mattf d06e72d6c5 added sipsak display functionality for compatible SIP devices on VICIDIAL login, pause code and logout. 
added sipsak installation instructions to SCRATCH_INSTALL

git-svn-id: svn://192.168.202.10@566 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-03-22 20:38:02 +00:00
mattf fde412bee9 added ability to allow agents to login to non-CLOSER campaigns if there are no leads in the hopper 
git-svn-id: svn://192.168.202.10@559 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-03-19 20:28:14 +00:00
mattf d42749734a added disable agent's ability to alter customer data in vicidial.php 
added ability to show agent when their session has been disabled

git-svn-id: svn://192.168.202.10@558 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-03-19 19:56:18 +00:00
mattf 124c2f7d46 fixed error in MySQL create sql file within vicidial_campaigns table. 
git-svn-id: svn://192.168.202.10@543 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-02-28 21:43:03 +00:00
mattf 0537c3df63 added queuemetrics_eq_prepend field for optional vicidial_list data prepend to the phone number in ENTERQUEUE events in queue_log 
git-svn-id: svn://192.168.202.10@541 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-02-23 16:12:24 +00:00
mattf baa7d46a9e changed campaign dial statuses to use dunamic number of statuses, replacing the static dial_status_x fields. Changes to database, admin.php, AST_VDhopper and timeonVDADall scripts 
git-svn-id: svn://192.168.202.10@532 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-02-19 18:33:46 +00:00
mattf 6763d8c2e0 added queuemetrics_log_id field to admin.php and database 
git-svn-id: svn://192.168.202.10@521 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-02-14 17:24:42 +00:00
mattf e268b48995 Added admin.php and database changes for system_settings and QueueMetrics integration 
git-svn-id: svn://192.168.202.10@518 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-02-12 20:20:35 +00:00
mattf 0e0c3a9434 added vicidial_users option for overriding campaign recording setting for specific users 
git-svn-id: svn://192.168.202.10@509 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-02-06 18:34:12 +00:00
mattf 4870bc0c5d database changes for last commit 
git-svn-id: svn://192.168.202.10@502 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-02-05 21:54:02 +00:00
mattf a6acffb8e3 database optimizations, removing duplicate UNIQUE indexes 
git-svn-id: svn://192.168.202.10@501 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-02-04 14:07:35 +00:00
mattf 3fe38dec15 added DB and admin parts of agent pause codes 
git-svn-id: svn://192.168.202.10@492 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-02-02 18:49:48 +00:00
mattf fd6a063b67 added new inbound_numbers department display script 
git-svn-id: svn://192.168.202.10@490 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-02-01 22:45:01 +00:00
mattf 11d99cf5f3 VERY IMPORTANT!!! added new note about php.ini memory_limit set to 12M or higher required 
added new access control to each section in admin.php in vicidial_users table, see the upgrade_2.0.3.sql file
updated docs

git-svn-id: svn://192.168.202.10@479 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-01-23 23:06:40 +00:00
mattf d0fb2a4bfc the field user_group was added to the vicidial_log, vicidial_user_log, vicidial_closer_log, vicidial_agent_log and vicidial_callbacks tables and several reports were altered to display this information. 
git-svn-id: svn://192.168.202.10@472 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-01-18 22:12:07 +00:00
mattf 6172091ab5 added auto_alt_dial_statuses field to vicidial_campaigns, and interface for managing it to admin.php campaign modification screen detail view. 
git-svn-id: svn://192.168.202.10@465 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-01-16 17:03:57 +00:00
mattf 77a6d5fb3e first phase of auto_alt_number dialing functionality added, affects vdc_db_query.php, AST_VDauto_dial.pl and several database tables 
git-svn-id: svn://192.168.202.10@464 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-01-15 22:49:01 +00:00
mattf 85f69608ad fixed minor bug in outbound agi-transfer scripts 
added concurrent_transfer option to outbound AGI transfer scripts and admin.php

git-svn-id: svn://192.168.202.10@459 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-01-09 23:09:29 +00:00
mattf 5c854b2118 added drop percentage out of Answers for FTC compliance, Affected AST_VDadapt.pl and the timeonVDAD and VDAD stats reports 
git-svn-id: svn://192.168.202.10@436 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-12-15 16:47:38 +00:00
mattf 07a2ce75be update of UPGRADE doc and other small changes 
git-svn-id: svn://192.168.202.10@431 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-12-11 22:25:52 +00:00
mattf bc77b06bdf added user to recording_log table and associated scripts 
added recordings list to user_stats.php page
changed user_stats.php page to use time range for calls list and recordings list

git-svn-id: svn://192.168.202.10@428 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-12-01 16:40:36 +00:00
mattf ed5af33449 added lead_id field to recording_log table and through vicidial.php and manager_send.php scripts 
git-svn-id: svn://192.168.202.10@426 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-11-30 21:26:54 +00:00
mattf ce07a37dda small change to ADMIN_adjust_GMTnow script add index to vicidial_list for postal_code 
git-svn-id: svn://192.168.202.10@405 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-11-23 03:47:53 +00:00
mattf 51b592b6f2 changes to vicidial_postal_codes table and added gmt update to ADMIN_adjust_GMTnow script 
git-svn-id: svn://192.168.202.10@403 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-11-23 03:04:06 +00:00
mattf 58f9174078 added GMT_USA_zip.txt import into vicidial_postal_codes table in order to allocate USA time zones by zip code where available 
git-svn-id: svn://192.168.202.10@402 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-11-23 00:04:02 +00:00
mattf d13428c843 added user group restriction of campaign logins for agents: altered admin.php, vicidial.php and several docs 
git-svn-id: svn://192.168.202.10@400 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-11-22 18:45:10 +00:00
mattf cf094583eb first work on balance dialing application: AST_VDauto_dial_FILL.pl 
modified the call_type field of the vicidial_auto_calls table

git-svn-id: svn://192.168.202.10@393 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-11-15 22:30:26 +00:00
mattf 5221606652 added mtop instructions to SCRATCH_INSTALL 
added fields to vicidial_auto_calls table to be used for LIVE call Jams tracking
added code in all VDAD transfer AGI scripts to use and update stage field in vicidial_auto_calls

git-svn-id: svn://192.168.202.10@388 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-11-13 19:48:32 +00:00
mattf 118d41d486 fixed new server_stats table bugs 
added trunk short/fill to AST_timeonVDADall.php

git-svn-id: svn://192.168.202.10@320 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-10-02 20:53:11 +00:00
mattf ae8fa5cd6c added vicidial dialing balance items to admin.php and TBT 
modified UPGRADE for 2.0.2 instructions

git-svn-id: svn://192.168.202.10@318 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-10-02 18:41:00 +00:00
mattf c418bd10ba added more vicidial dialing balance fields to DB (planning stage) 
git-svn-id: svn://192.168.202.10@317 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-09-29 20:55:02 +00:00
mattf b5f5fd3b8d added server trunk control SQL tables and fields to sql files 
git-svn-id: svn://192.168.202.10@314 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-09-28 21:56:57 +00:00
mattf e10a4b6ce8 added queue_seconds to vicidial_closer_log 
added update of queue_seconds in all inbound and closer AGI scripts
Fixed bug for inbound and closer calls in VDhangup agi script

git-svn-id: svn://192.168.202.10@245 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-09-05 16:49:30 +00:00
mattf 292d221048 changed adaptive_latest_target_gmt to adaptive_latest_server_time 
added adaptive_dl_diff_target and changed intensity dropdown
added ADMIN_keepalive script for AST_VDadapt.pl
add field for target dial_level difference, -1 would target one agent waiting, +1 would target 1 customer waiting

git-svn-id: svn://192.168.202.10@227 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-08-28 15:53:17 +00:00
mattf f7c8137fd8 alpha build of adaptive-predictive dialing 
git-svn-id: svn://192.168.202.10@220 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-08-25 19:48:57 +00:00
mattf c1599f8c02 added adaptive_intensity field and continued development of adaptive/predictive dialing 
git-svn-id: svn://192.168.202.10@219 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-08-25 16:07:07 +00:00
mattf 517bd5bdf9 added AST_VDauto_dial ready_agents and waiting_calls stats average for one minute with timeonVDADall display 
git-svn-id: svn://192.168.202.10@213 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-08-24 21:53:51 +00:00