Commit Graph
1512 Commits
Author SHA1 Message Date
mattf 71dfdec697 added web_vars to script display in agent interface
git-svn-id: svn://192.168.202.10@1641 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-04-20 16:49:12 +00:00
mattf 86521953c0 Fixed file prefix issue with multiple processes running
git-svn-id: svn://192.168.202.10@1640 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-04-20 13:46:41 +00:00
mattf 55b9367eb1 Added on-minute option to cleanup agent log
Added new preprocess filter
Added DEAD/PARK status display to user status page

git-svn-id: svn://192.168.202.10@1639 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-04-20 08:05:48 +00:00
mattf 22b1806838 Added ALT dial link and beginning of comments to scheduled callbacks list in agent interface
Added CONNECT-PAUSEALL validation to cleanup script

git-svn-id: svn://192.168.202.10@1638 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-04-14 06:08:54 +00:00
mattf 1fa69abf14 added run time logging to the api functions
git-svn-id: svn://192.168.202.10@1637 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-04-09 12:29:29 +00:00
mattf cb91a9a1a6 Added reload dialplan system settings option
Added MULTI_LEAD option to the Auto-Alt-Dial setting in campaigns

git-svn-id: svn://192.168.202.10@1636 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-04-08 08:52:01 +00:00
mattf 774dbe804e Added omitlistid option to timezone update script
git-svn-id: svn://192.168.202.10@1635 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-04-06 11:11:34 +00:00
mattf 7389121a04 Added variables to agi-set_variables script
Added third RING_ALL entry on example dialplans

git-svn-id: svn://192.168.202.10@1634 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-04-05 19:11:39 +00:00
mattf e93bad7056 Added uniqueid search parameter to recording_lookup function in the non-agent-api
git-svn-id: svn://192.168.202.10@1633 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-04-04 18:14:50 +00:00
mattf 9fdb25b53d Added several additional fields of export data to the calls export report EXTENDED option
git-svn-id: svn://192.168.202.10@1632 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-29 19:02:44 +00:00
mattf cf8bff3354 Added user recording override settings checking, for remote agent recording
git-svn-id: svn://192.168.202.10@1631 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-25 18:41:08 +00:00
mattf 91ec2cfd4a update of SPanish and Italian agent builds
git-svn-id: svn://192.168.202.10@1630 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-25 04:48:19 +00:00
mattf e2b1671281 Added recording ability for Remote Agents
Added logged-in-user displayed in admin pages
Added the PDROP status for outbound auto-dial
Changed some logging of calls when using CPD

git-svn-id: svn://192.168.202.10@1629 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-25 03:52:14 +00:00
mattf db64c2f316 Allow for hiding of gender pulldown in agent interface
several bug fixes

git-svn-id: svn://192.168.202.10@1628 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-22 13:25:37 +00:00
mattf d56105645e Small doc change to non-agent-api
git-svn-id: svn://192.168.202.10@1627 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-17 11:28:27 +00:00
mattf a3c2fee542 logging bug fixes for vdc_db_query
git-svn-id: svn://192.168.202.10@1626 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-17 06:24:41 +00:00
mattf f42e7d7213 Added Agent, Carrier and Preset options.php settings for realtime report
git-svn-id: svn://192.168.202.10@1625 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-17 02:31:53 +00:00
mattf cd96140c45 Added export_fields option to call_export_report
git-svn-id: svn://192.168.202.10@1624 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-17 01:48:29 +00:00
mattf 7db4b26307 Added reset_time to add_list and update_list API functions
Added NAMEPHONE duplicate check options to add_lead
Fixed DST error in manual dial last_local_call_time

git-svn-id: svn://192.168.202.10@1623 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-17 01:12:25 +00:00
mattf 2a3c580273 Fixed high-load query issue in real-time report
git-svn-id: svn://192.168.202.10@1622 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-14 21:39:41 +00:00
mattf 6396d758b5 Small bug fixes for IE clipboard copy and inbound calls queueing
git-svn-id: svn://192.168.202.10@1621 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-14 15:10:45 +00:00
mattf ca91e8233d small changes to queue_log logging
git-svn-id: svn://192.168.202.10@1620 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-11 04:11:19 +00:00
mattf a40a9a609d Changed almost all of the browser alerts to HTML alerts. These are the messages that tell you for example that you cannot do this or that when paused. The reason for the change is that browser alerts are -blocking- and will halt executiong of javascript on the agent workstation. This change should require no alterations to any configurations.
changed calls log view function
several bug fixes

git-svn-id: svn://192.168.202.10@1619 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-10 21:32:29 +00:00
mattf 3d59df1ec4 Added Campaign option to auto-pause agents when they go into several pre-call functions like Manual Dial, Lead Search, Callbacks Check, etc. Also added an option to auto-resume the agent when leaving those funtions.
Fixed browser dimensions gathering in IE

git-svn-id: svn://192.168.202.10@1618 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-10 10:58:40 +00:00
mattf 2e53ea0777 Small fix for auto-list-resets on multi-server systems.
git-svn-id: svn://192.168.202.10@1617 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-08 18:09:44 +00:00
mattf d75c27553b Added user_case option to options.php for admin Agent report use
git-svn-id: svn://192.168.202.10@1616 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-07 16:13:52 +00:00
mattf 30d4f3217f Small bug fix for on-hook agents
git-svn-id: svn://192.168.202.10@1615 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-07 15:28:17 +00:00
mattf 0d18a4a9ed Added add_list and update_list functions to the Non-Agent API, allowing you to add, modify and delete lists, as well as reset leads in a list, change a list to active or inactive, change the campaign of a list and delete the leads inside of a list.
git-svn-id: svn://192.168.202.10@1614 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-06 15:52:54 +00:00
mattf 6e2da2d4d0 Added DEFER options to the scheduled callbacks alert campaign feature
git-svn-id: svn://192.168.202.10@1613 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-04 21:55:05 +00:00
mattf 9215301c25 fixed a couple of issues with territory owner dialing in vdc_db_query.php
git-svn-id: svn://192.168.202.10@1612 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-04 19:51:54 +00:00
mattf 001b432129 Added on-hook phone agent features for inbound calls
Added ring_all Next-Agent-Call feature for inbound calls
  see UPGRADE doc for more details

git-svn-id: svn://192.168.202.10@1611 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-04 15:36:10 +00:00
mattf da565431ce Changed scheduled callbacks display in the agent interface to show all callback and lead information, including call history and call notes, without having to dial the lead.
git-svn-id: svn://192.168.202.10@1610 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-25 17:54:26 +00:00
mattf c32946d89f Several fixes and small changes to QM queue_log logging
Added phone alias load balance login server twin validation option
Raising the input limit on most URL admin fields to 2000 characters

git-svn-id: svn://192.168.202.10@1609 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-25 05:50:23 +00:00
mattf 6213bf6247 fix for trunk reservation bug in auto-dial script
git-svn-id: svn://192.168.202.10@1608 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-24 19:10:36 +00:00
mattf 8b41ed061e Added Per Call Notes option to the call_report_export.php script
git-svn-id: svn://192.168.202.10@1607 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-24 17:29:05 +00:00
mattf 132cd2ebfb Added options to restrict agent lead search to the owner field equal to the user, user group or selected territories for the agent
Changed Campaign VDAD Extension to Routing Extension in the campaign screen, updated help section for the field also

git-svn-id: svn://192.168.202.10@1606 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-23 14:26:29 +00:00
mattf b704ddb0a2 Changed internal agent interface accounting for selectable statuses
git-svn-id: svn://192.168.202.10@1605 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-21 17:56:35 +00:00
mattf 3744ef4fa2 small fix for DB update
git-svn-id: svn://192.168.202.10@1604 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-19 05:06:32 +00:00
mattf bb32d84a1e Added Agent Lead Search feature
Added display of lead searches in user stats page
Fixed rare performance bug in real time report

git-svn-id: svn://192.168.202.10@1603 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-18 20:53:57 +00:00
mattf a14239024a Added the add-a-new-lead link to the admin interface
git-svn-id: svn://192.168.202.10@1602 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-15 22:23:29 +00:00
mattf ecefb829b9 Added Secondary List Order which allows for further sorting of leads to be dialed by a secondary sorting method
Added Default Campaign setting for the My Callback agent interface option so that the checkbox can be pre-selected or not on every call
Added the campaign option for per-call call notes in the agent interface. If the User Group also has Call Log enabled, the agent can also see the call notes from previous calls.

git-svn-id: svn://192.168.202.10@1601 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-15 19:23:30 +00:00
mattf 73795d2462 commented out slave server HTML note on reports that export downloads
git-svn-id: svn://192.168.202.10@1600 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-14 15:52:56 +00:00
mattf 994b0ccf01 Added the ability to use custom statuses for scheduled callbacks. These are configurable with the Scheduled Callbacks flag in the System Statuses and Campaign Statuses administrative screens.
Rearranged the statuses admin screens

git-svn-id: svn://192.168.202.10@1599 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-13 07:31:59 +00:00
mattf 1a1d5ca558 Added vdc_script_dispo_example.php script which can be customized to require specific fields be filled in before submitting
Some docs updates
Some vicidial.php agent screen formatting changes

git-svn-id: svn://192.168.202.10@1598 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-09 02:40:38 +00:00
mattf c980a8ec3c Changed vicidial.php HTML code to be XHTML compliant, issue #444
git-svn-id: svn://192.168.202.10@1597 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-01-29 16:40:51 +00:00
mattf 7f11d553cb Added add_user and add_phone non-agent API functions
git-svn-id: svn://192.168.202.10@1596 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-01-28 03:49:08 +00:00
mattf 2683e79ba2 Fixed AREACODE DNC manual dial bug
git-svn-id: svn://192.168.202.10@1595 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-01-24 20:01:44 +00:00
mattf 81188ad231 Small query fix for systems with large queue_log table
git-svn-id: svn://192.168.202.10@1594 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-01-24 16:47:05 +00:00
mattf 46832fbb5e A few small bug fixes and doc changes
git-svn-id: svn://192.168.202.10@1593 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-01-23 00:03:46 +00:00
mattf cecc889070 small fix for monitoring on real-time report
git-svn-id: svn://192.168.202.10@1592 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-01-13 22:37:26 +00:00