ViciDial/agc_2-X
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Author SHA1 Message Date
mattf 97c8aabf8f Changed first phone_number field to phone_number_dialed, issue #495 
git-svn-id: svn://192.168.202.10@1669 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-31 23:46:37 +00:00
mattf 63a897e3ce Added time zone information output to version function of non-agent-api 
git-svn-id: svn://192.168.202.10@1668 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-29 16:57:05 +00:00
mattf 6686cbeb91 Added CALLMENU Survey Method 
git-svn-id: svn://192.168.202.10@1667 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-29 05:21:08 +00:00
mattf 7acf8f38ae Added new agent interface alert where manual dial calls will not be allowed if the disposition process has not completed. Usually a rare problem on systems with networking issues. 
git-svn-id: svn://192.168.202.10@1666 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-29 02:03:52 +00:00
mattf 0a5762e2e0 Added webphone_auto_answer option 
git-svn-id: svn://192.168.202.10@1665 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-27 00:26:54 +00:00
mattf a091519340 Added ability to have outbound auto-dial campaigns drop to an audio prompt or a call menu. Outbound IVR Report added. Added optional logging of call menu caller key presses. Lead ID can now be preserved on calls coming from auto-dial or in-groups that go through call menus and back into an in-group. 
git-svn-id: svn://192.168.202.10@1664 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-26 04:37:51 +00:00
mattf 7c48dad999 small help text fix, issue #486 
git-svn-id: svn://192.168.202.10@1663 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-24 18:05:46 +00:00
mattf 43e4118a5b Added --run-check flag to audio processing steps 2-4 scripts to check for concurrency 
git-svn-id: svn://192.168.202.10@1662 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-24 15:06:35 +00:00
mattf 178b2e5e89 Added campaign type selection option to real-time summary report 
git-svn-id: svn://192.168.202.10@1661 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-17 05:15:14 +00:00
mattf 624119700e Fixed issue with realtime_report.php in IE with non-clickable section 
git-svn-id: svn://192.168.202.10@1660 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-17 01:01:38 +00:00
mattf 9d22a166ba small bug fix for adapt script 
git-svn-id: svn://192.168.202.10@1659 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-15 03:10:34 +00:00
mattf 9f11bd6e77 Added option to List Modification screen to allow you to choose the method of time zone adjustment that happens nightly on a per list basis 
Added Available Only Tally Threshold and Auto Dial Level Threshold options, allowing settings to change automatically with less agents

git-svn-id: svn://192.168.202.10@1658 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-14 18:05:11 +00:00
mattf f04bad0a21 Added the agc/phone_only.php script, a web-based web-phone-only client application that allows full phone usage without needing to login as an agent 
git-svn-id: svn://192.168.202.10@1657 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-11 19:40:49 +00:00
mattf e0d6643a9f Added number validation to custom_3way_button_transfer function 
git-svn-id: svn://192.168.202.10@1656 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-10 20:38:53 +00:00
mattf 9f4fa6aab7 Added Custom 3-Way Button Transfer feature which allows for 3-way calls to be placed using one of several lead fields or campaign presets, as well as the customer optionally being put on park, and the transfer - conf frame being brought up, all at the click of one button on the main agent screen. 
git-svn-id: svn://192.168.202.10@1655 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-07 12:04:54 +00:00
mattf 81ded34364 Added utility to synchronize users, remote agents, dids, call menus, in-groups and campaigns with entries in QM: ADMIN_qm_sync.pl 
git-svn-id: svn://192.168.202.10@1654 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-06 19:21:35 +00:00
mattf 2e994b98c9 Fixed minor voicemail issue 
git-svn-id: svn://192.168.202.10@1653 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-05 20:22:21 +00:00
mikec 1292401b76 uncommented allowguest = no so that guest accounts are no longer permitted. 
git-svn-id: svn://192.168.202.10@1652 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-05 15:44:03 +00:00
mattf 6c6c27a0b2 Small bug fix in agent log corrections for cleanup script 
git-svn-id: svn://192.168.202.10@1651 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-04 11:40:08 +00:00
mattf cbe6d30bc0 Added post_phone_time_diff_alert feature to give an alert on manual dial campaigns if the phone number area code and the postal code are in different time zones, or if either of them are outside of the local call time for the campaign. Viewable in preview mode as well as lead info viewing from the callbacks list, the call log and search results in the agent interface. 
git-svn-id: svn://192.168.202.10@1650 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-01 01:52:18 +00:00
mattf 07008fe0b3 SQL changes needed for last commit 
git-svn-id: svn://192.168.202.10@1649 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-30 18:48:17 +00:00
mattf 8c7839a337 Added queue-log and closer-log options, changed quiet to --quiet flag for ADMIN_archive_log_tables.pl script 
git-svn-id: svn://192.168.202.10@1648 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-30 18:44:25 +00:00
mattf 85e206a8ae Added ability to use external_dial Agent API function with a defined lead_id and optional alt_dial setting 
git-svn-id: svn://192.168.202.10@1647 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-30 15:30:37 +00:00
mattf 43cd6182dc small bug fix issue 479 
git-svn-id: svn://192.168.202.10@1646 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-29 22:41:26 +00:00
mattf 392ac076ce Added manual_dial_cid option to campaigns 
Added another specialized agent log cleanup function to that process

git-svn-id: svn://192.168.202.10@1645 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-29 00:42:55 +00:00
mattf 56516d3a13 Added ADMIN_qm_sync.pl script to sync users to QM agents 
git-svn-id: svn://192.168.202.10@1644 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-25 13:51:36 +00:00
mattf 0d30227c9e Added option to use the owner field to define a time zone abbreviation code when loading leads 
Bug fixes
Updated the phone codes table and loading code

git-svn-id: svn://192.168.202.10@1643 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-24 13:55:06 +00:00
mattf 48db22d5ed Added AST_DB_calltime_change.pl script to allow for crontab altering of calltime times on a schedule, with logging 
git-svn-id: svn://192.168.202.10@1642 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-21 11:17:29 +00:00
mattf 71dfdec697 added web_vars to script display in agent interface 
git-svn-id: svn://192.168.202.10@1641 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-20 16:49:12 +00:00
mattf 86521953c0 Fixed file prefix issue with multiple processes running 
git-svn-id: svn://192.168.202.10@1640 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-20 13:46:41 +00:00
mattf 55b9367eb1 Added on-minute option to cleanup agent log 
Added new preprocess filter
Added DEAD/PARK status display to user status page

git-svn-id: svn://192.168.202.10@1639 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-20 08:05:48 +00:00
mattf 22b1806838 Added ALT dial link and beginning of comments to scheduled callbacks list in agent interface 
Added CONNECT-PAUSEALL validation to cleanup script

git-svn-id: svn://192.168.202.10@1638 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-14 06:08:54 +00:00
mattf 1fa69abf14 added run time logging to the api functions 
git-svn-id: svn://192.168.202.10@1637 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-09 12:29:29 +00:00
mattf cb91a9a1a6 Added reload dialplan system settings option 
Added MULTI_LEAD option to the Auto-Alt-Dial setting in campaigns

git-svn-id: svn://192.168.202.10@1636 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-08 08:52:01 +00:00
mattf 774dbe804e Added omitlistid option to timezone update script 
git-svn-id: svn://192.168.202.10@1635 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-06 11:11:34 +00:00
mattf 7389121a04 Added variables to agi-set_variables script 
Added third RING_ALL entry on example dialplans

git-svn-id: svn://192.168.202.10@1634 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-05 19:11:39 +00:00
mattf e93bad7056 Added uniqueid search parameter to recording_lookup function in the non-agent-api 
git-svn-id: svn://192.168.202.10@1633 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-04 18:14:50 +00:00
mattf 9fdb25b53d Added several additional fields of export data to the calls export report EXTENDED option 
git-svn-id: svn://192.168.202.10@1632 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-29 19:02:44 +00:00
mattf cf8bff3354 Added user recording override settings checking, for remote agent recording 
git-svn-id: svn://192.168.202.10@1631 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-25 18:41:08 +00:00
mattf 91ec2cfd4a update of SPanish and Italian agent builds 
git-svn-id: svn://192.168.202.10@1630 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-25 04:48:19 +00:00
mattf e2b1671281 Added recording ability for Remote Agents 
Added logged-in-user displayed in admin pages
Added the PDROP status for outbound auto-dial
Changed some logging of calls when using CPD

git-svn-id: svn://192.168.202.10@1629 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-25 03:52:14 +00:00
mattf db64c2f316 Allow for hiding of gender pulldown in agent interface 
several bug fixes

git-svn-id: svn://192.168.202.10@1628 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-22 13:25:37 +00:00
mattf d56105645e Small doc change to non-agent-api 
git-svn-id: svn://192.168.202.10@1627 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-17 11:28:27 +00:00
mattf a3c2fee542 logging bug fixes for vdc_db_query 
git-svn-id: svn://192.168.202.10@1626 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-17 06:24:41 +00:00
mattf f42e7d7213 Added Agent, Carrier and Preset options.php settings for realtime report 
git-svn-id: svn://192.168.202.10@1625 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-17 02:31:53 +00:00
mattf cd96140c45 Added export_fields option to call_export_report 
git-svn-id: svn://192.168.202.10@1624 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-17 01:48:29 +00:00
mattf 7db4b26307 Added reset_time to add_list and update_list API functions 
Added NAMEPHONE duplicate check options to add_lead
Fixed DST error in manual dial last_local_call_time

git-svn-id: svn://192.168.202.10@1623 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-17 01:12:25 +00:00
mattf 2a3c580273 Fixed high-load query issue in real-time report 
git-svn-id: svn://192.168.202.10@1622 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-14 21:39:41 +00:00
mattf 6396d758b5 Small bug fixes for IE clipboard copy and inbound calls queueing 
git-svn-id: svn://192.168.202.10@1621 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-14 15:10:45 +00:00
mattf ca91e8233d small changes to queue_log logging 
git-svn-id: svn://192.168.202.10@1620 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-11 04:11:19 +00:00