ViciDial/agc_2-X
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c8cd121e9ad0166a9fe294eca2e1ccb19ae0d3f1
Commit Graph
302 Commits
Author SHA1 Message Date
mattf c8cd121e9a Added option to allow for SQL qualifying of a lead before playing a Call Menu 
git-svn-id: svn://192.168.202.10@1838 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-07-06 21:01:55 +00:00
mattf c9b09d1f59 Changed survey opt-in non-agent qm logging to log connection to VDAD agent 
git-svn-id: svn://192.168.202.10@1833 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-06-21 11:41:53 +00:00
mattf ca5a9174d9 Added percentages to real-time report carrier stats 
Added call time restrictions to the inbound daily report
Fixed a small logging bug for manual dial phone calls in vdc_db_query.php
Added commented-out body tag to zoiperweb.php for thin webbar version
Small bug fix in cm_lookup.agi

git-svn-id: svn://192.168.202.10@1830 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-06-18 10:31:59 +00:00
mattf db2534285f added title variable update option to cm_lookup.agi script 
git-svn-id: svn://192.168.202.10@1829 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-06-04 17:40:58 +00:00
mattf 992f95dd5a Added Safe Harbor Audio Field to campaign options which allows for a lead field to be used as an override safe harbor audio on a per-lead basis 
git-svn-id: svn://192.168.202.10@1827 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-05-30 14:21:16 +00:00
mattf a7393223f1 small bug fix in cm_lookup.agi script 
git-svn-id: svn://192.168.202.10@1821 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-05-22 14:40:30 +00:00
mattf 8b6f48a061 Fixed bug in the call menu timeout option for after hours 
git-svn-id: svn://192.168.202.10@1818 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-05-17 17:02:34 +00:00
mattf f02c4474f3 Added Dial In-group CID setting to In-Group modification screen to allow for agent manual dial in-group calls to have a specific CID per in-group 
tweaked the Dial In-group code in several places for efficiency and to remove blocking in the ALL inbound agi script

git-svn-id: svn://192.168.202.10@1817 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-05-14 14:02:53 +00:00
mattf b4ac60ecb1 Added options to allow for an agent to place manual dial calls out as if they were in-group inbound calls. Also allows for no-dial calls that are not actually placed out the telco, but are logged as calls. For more information see the "In-Group Manual Dial" options in Campaign Detail 
git-svn-id: svn://192.168.202.10@1816 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-05-13 05:01:03 +00:00
mattf 3e959c43b2 Added the ability to login with the agent dial-in AGI script only using user and not password, as well as verifying against contact_information instead of vicidial_users, also option to route through call menu instead of redirecting to agent session 
Added ability in the cm_lookup.agi script to log user/comments with the agent ID entered in the Agent dial-in AGI script as well as an option to log the call's uniqueid to the address3 field

git-svn-id: svn://192.168.202.10@1814 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-05-11 20:29:59 +00:00
mattf 03993cc72c Fix for issue #567 
Fix for ALL_outbound AGI related to ready agents with no in-groups in blended campaign
Fix related to park bug fixed 2 weeks ago, correcting past records in the AST_cleanup_agent_log.pl script
Adjusting of default database values in trunk

git-svn-id: svn://192.168.202.10@1813 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-05-08 16:13:20 +00:00
mattf d8784afb5e fixed small DID filter bug 
git-svn-id: svn://192.168.202.10@1796 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-03-14 15:13:01 +00:00
mattf 884aad2b21 Fixed ring agent EXTERNAL protocol issue 
updated non-agent-api doc

git-svn-id: svn://192.168.202.10@1781 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-01-30 22:15:01 +00:00
mattf 418b49930d Changed call time overflow to look at previous day stop time 
git-svn-id: svn://192.168.202.10@1768 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-12-29 14:21:49 +00:00
mattf 86d042aeac Added Timer Action for Dx_DIAL_QUIET options and timer_rebeep.agi script to allow for periodic beep in agent session required by some organizations to make customers aware of a recorded line 
git-svn-id: svn://192.168.202.10@1767 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-12-28 01:05:22 +00:00
mattf d1e36d36fd small fixes for max stats in AGI scripts 
git-svn-id: svn://192.168.202.10@1766 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-12-23 16:49:28 +00:00
mattf f2345e29ae Added Max Daily Stats gathering/updating/display functions 
Fixed some ereg issues in admin.php

git-svn-id: svn://192.168.202.10@1763 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-12-23 14:04:39 +00:00
mattf 2ddf487e00 Added ability to update phone number on a lead when call is looked up through the cm_lookup.agi script from a Call Menu 
Added concurrency check option to agent cleanup log script

git-svn-id: svn://192.168.202.10@1761 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-12-12 20:33:58 +00:00
mattf b4220a9a02 Added new Grade-Random Next-Agent-Call methods that allow for agents to have a higher or lower probability of receiving the next call depending on their grade for a specific in-group or campaign. 
git-svn-id: svn://192.168.202.10@1759 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-12-02 18:51:29 +00:00
mattf bc4d468eda Added ability to set scheduled callbacks with Agent API. 
Added alt_phone and address3 field searches to DID and Call Menu in-group call routing, to allow searching first by phone number, then optionally by alt_phone and address3.
Fixed admin change log display issue

git-svn-id: svn://192.168.202.10@1755 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-21 15:31:15 +00:00
mattf c7232efc6c fixed issue with agent alert extension and all-digit audio file names 
git-svn-id: svn://192.168.202.10@1754 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-10 19:29:49 +00:00
mattf cc67a90e99 Small changes to allow for field updating in call menus from transfers 
git-svn-id: svn://192.168.202.10@1752 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-05 04:59:32 +00:00
mattf 5de342e442 Added "Admin User Group" setting to just about every section of the admin web interface, allowing for more complete administrative access segmentation for different divisions within the same company. 
Added Max Calls settings to in-groups, allowing for a cap on concurrent calls being handled by each in-group, either in total or in queue.

git-svn-id: svn://192.168.202.10@1750 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-03 10:40:56 +00:00
mattf c7224e22ea Changed survey audio files to allow for multiple files with pipe delimiter 
small fix for remote agent inbound routing

git-svn-id: svn://192.168.202.10@1739 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-10 20:20:27 +00:00
mattf 4f024210d0 Added cm_lookup.agi script 
git-svn-id: svn://192.168.202.10@1735 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-05 22:04:45 +00:00
mattf 6e58799bbc Added new cm_lookup.agi script to allow for account lookups within a Call Menu without having to go into an in-group. Also new Call Menu option added to allow for vicidial_list field logging of responses inside of a call menu. 
git-svn-id: svn://192.168.202.10@1732 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-05 03:37:24 +00:00
mattf 82383bd1ef fixed sheet2tab.pl for XL issues 
changed 851 playback with waitforsilence dialplan entries
small changes to VD_amd.agi script for CPD

git-svn-id: svn://192.168.202.10@1729 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-28 11:37:13 +00:00
mattf 0721ea73f9 small changes to amd post process: VD_amd.agi 
git-svn-id: svn://192.168.202.10@1728 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-27 04:28:44 +00:00
mattf 0b74db5c49 Added ability to define a callerid to use for action transfers from in-groups(Drop, After-Hours, No-Agent-No-Queue) when transferring out to voicemail, extension, callmenu, etc... You can also select that the customer phone number is used. 
Added ability to drop or after-hours to a call menu in in-groups.

git-svn-id: svn://192.168.202.10@1726 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-23 15:37:49 +00:00
mattf 36276f9b69 Added DID remote agent extension override entries allowing for inbound calls that are routed to remote agents being able to have DID-specific extensions that a call would be routed to instead of the remote agent extension. 
Added 9 new User permissions to allow access to specific Admin sections like Vociemail Music-on-hold and 7 others individually.

git-svn-id: svn://192.168.202.10@1725 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-23 04:36:26 +00:00
mattf a6c708d250 Added Phone Login Load Balancing Grouping campaign settings to allow smaller campaigns to have their agents on the same server to allow for more efficient dialing on outbound campaigns. 
Fixed rare in-group remote agent recording issue

git-svn-id: svn://192.168.202.10@1723 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-20 19:18:12 +00:00
mattf 414c5150c3 Added survey_recording option for outbound survey campaigns 
git-svn-id: svn://192.168.202.10@1716 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-30 03:25:22 +00:00
mattf 0c3724f8b2 Added optional DID Agent logging as System Settings option. This logs calls that come into DIDs in a separate table that includes the in-group and user that the call was sent to, if applicable 
git-svn-id: svn://192.168.202.10@1714 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-22 17:15:16 +00:00
mattf 8bd03c5335 Added ability to use static audio from dynamic fields in Survey and Answering machine messages when using Cepstral TTS 
Added voicemail emailbody to voicemail.conf that will show callerIDnumber after the name

git-svn-id: svn://192.168.202.10@1710 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-16 01:04:01 +00:00
mattf e93a0495ff Added ability to chose the type of callerid sent for inbound ring-agent calls in the in-group: GENERIC, INGROUP, CUSTOMER PHONE and combos. 
Added NA Call URL feature to campaigns and in-groups, works like dispo call url but only for non-agent handled calls like DROP, NA, etc...
Changed MULTI_LEAD Auto-Alt-Dial to use Auto-Alt-Dial Statuses set in the campaign automatically, you may need to add auto-alt-statuses
Added a check to admin.php to prevent submission of campaign and in-group changes before the entire form loads
Added call_id as a script and url variable
Added debug logging of dispo/start/add-lead/no-agent URL submissions to a database table

git-svn-id: svn://192.168.202.10@1706 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-02 05:49:37 +00:00
mattf d3ddafb705 Changed HIDE alter phone setting to hide all references to phone numbers in logs and info displays in agent interface 
Fixed issue when dial timeout and drop call seconds are too high in outbound campaign
Changed cid on outbound routing to call menus

git-svn-id: svn://192.168.202.10@1699 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-24 03:38:46 +00:00
mattf 41cd41aff4 Added last_inbound_call_time and last_inbound_call_finish Next Agent Call routing options to in-groups 
git-svn-id: svn://192.168.202.10@1689 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-07 18:22:51 +00:00
mattf 0abd61a0d5 Added ability to use AGENTEXT in AGENTDIRECT in-groups as a way to send dropped, no-agent-no-queue and other transferred calls to a specific dialplan number per-user defined in the User Custom Five field 
git-svn-id: svn://192.168.202.10@1688 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-07 11:42:00 +00:00
mattf 86a34213ae Added queuemetrics_pe_phone_append option 
git-svn-id: svn://192.168.202.10@1682 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-27 05:03:56 +00:00
mattf 6686cbeb91 Added CALLMENU Survey Method 
git-svn-id: svn://192.168.202.10@1667 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-29 05:21:08 +00:00
mattf a091519340 Added ability to have outbound auto-dial campaigns drop to an audio prompt or a call menu. Outbound IVR Report added. Added optional logging of call menu caller key presses. Lead ID can now be preserved on calls coming from auto-dial or in-groups that go through call menus and back into an in-group. 
git-svn-id: svn://192.168.202.10@1664 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-26 04:37:51 +00:00
mattf 2e994b98c9 Fixed minor voicemail issue 
git-svn-id: svn://192.168.202.10@1653 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-05 20:22:21 +00:00
mattf 7389121a04 Added variables to agi-set_variables script 
Added third RING_ALL entry on example dialplans

git-svn-id: svn://192.168.202.10@1634 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-05 19:11:39 +00:00
mattf cf8bff3354 Added user recording override settings checking, for remote agent recording 
git-svn-id: svn://192.168.202.10@1631 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-25 18:41:08 +00:00
mattf e2b1671281 Added recording ability for Remote Agents 
Added logged-in-user displayed in admin pages
Added the PDROP status for outbound auto-dial
Changed some logging of calls when using CPD

git-svn-id: svn://192.168.202.10@1629 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-25 03:52:14 +00:00
mattf 6396d758b5 Small bug fixes for IE clipboard copy and inbound calls queueing 
git-svn-id: svn://192.168.202.10@1621 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-14 15:10:45 +00:00
mattf 30d4f3217f Small bug fix for on-hook agents 
git-svn-id: svn://192.168.202.10@1615 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-07 15:28:17 +00:00
mattf 001b432129 Added on-hook phone agent features for inbound calls 
Added ring_all Next-Agent-Call feature for inbound calls
  see UPGRADE doc for more details

git-svn-id: svn://192.168.202.10@1611 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-04 15:36:10 +00:00
mattf c32946d89f Several fixes and small changes to QM queue_log logging 
Added phone alias load balance login server twin validation option
Raising the input limit on most URL admin fields to 2000 characters

git-svn-id: svn://192.168.202.10@1609 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-25 05:50:23 +00:00
mattf 994b0ccf01 Added the ability to use custom statuses for scheduled callbacks. These are configurable with the Scheduled Callbacks flag in the System Statuses and Campaign Statuses administrative screens. 
Rearranged the statuses admin screens

git-svn-id: svn://192.168.202.10@1599 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-13 07:31:59 +00:00