ViciDial/agc_2-X
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e8fff646aba814ad6f3bc6fcb0d579ef950fa997
Commit Graph
622 Commits
Author SHA1 Message Date
mattf e8fff646ab Added SHARED_... campaign dial method auto-dial options, for more efficient agent multi-campaign dialing. Read the AGENT_MULTI-CAMPAIGN_DIALING.txt document for more information. 
git-svn-id: svn://192.168.202.10@3339 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-01-02 22:05:07 +00:00
mattf bde48dde3a Added Transfer-Conf Button Launch campaign setting, allowing you to set a webform window to open when an agent clicks on the Transfer-Conf button. 
git-svn-id: svn://192.168.202.10@3334 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-12-02 02:24:19 +00:00
mattf 20c289a2b3 Added Daily Called Count Limits as a campaign setting, with options to count and/or restrict for manual dial calls or not. 
Added hopper debug output to the campaign debug report.

git-svn-id: svn://192.168.202.10@3331 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-24 05:24:25 +00:00
mattf bfc2c76f33 Added Campaign setting for Hopper Drop-Run triggering. Forcing the one-time hopper insertion of DROP status leads instead of standard hopper loading. 
git-svn-id: svn://192.168.202.10@3314 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-11 20:16:00 +00:00
mattf 1df18a37e7 Added caching of parked call stats 
Added display of parked call stats, SLA stats and LIMITED report type to real-time report
Added optional rolling of park_log to archive perl script

git-svn-id: svn://192.168.202.10@3313 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-08 17:40:58 +00:00
mattf 1a6014c60e Added No-Agent No-Queue Delay option for in-groups 
git-svn-id: svn://192.168.202.10@3309 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-02 04:52:56 +00:00
mattf dc7c372ef1 Added pause_max_exceptions campaign feature 
Fixed issue #1235

git-svn-id: svn://192.168.202.10@3302 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-10-04 16:30:04 +00:00
mattf 2dc98ea8ec Added system settings allowing you to remove digits from the beginning of a phone number when it is manual dialed or through the web lead loader. 
Fixed issue with Team Performance Detail report

git-svn-id: svn://192.168.202.10@3299 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-09-24 00:51:56 +00:00
mattf 0c30210a4c Added UNSELECTED options for campaign alt_number_dialing 
git-svn-id: svn://192.168.202.10@3293 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-09-13 12:25:44 +00:00
mattf 846ada63bb Added more get_call_launch PREVIEW_ options 
git-svn-id: svn://192.168.202.10@3292 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-09-12 20:57:34 +00:00
mattf d0a760c187 Added option '2' to the User Modify "Modify Leads" setting allowing admin users to modify all lead fields except for phone number and alt phone. 
git-svn-id: svn://192.168.202.10@3274 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-08-15 04:42:29 +00:00
mattf f9af96ebc0 Added International DNC scrub features 
git-svn-id: svn://192.168.202.10@3273 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-08-15 03:08:08 +00:00
mattf 69b18a930a Added EVERY_NEW_ALLCALL option for QM PAUSEREASON system setting 
git-svn-id: svn://192.168.202.10@3269 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-07-19 20:56:11 +00:00
mattf 70bdb38c78 Added EVERY_NEW_ADMINCALL option for QM PAUSEREASON system setting 
git-svn-id: svn://192.168.202.10@3266 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-07-12 14:18:24 +00:00
mattf 0f9b2db5aa Added List overrides for some inbound voicemail settings: drop and after-hours 
git-svn-id: svn://192.168.202.10@3264 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-07-08 19:18:41 +00:00
mattf b5bc934ca3 Added more concurrent_transfers campaign options 
git-svn-id: svn://192.168.202.10@3261 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-07-01 19:30:52 +00:00
mattf 6b90fbea52 Added the ability to configure when the Answer signal is sent to inbound calls at the DID, In-Group and Call Menu level. 
Added Callbacks Export report

git-svn-id: svn://192.168.202.10@3259 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-06-24 23:49:49 +00:00
mattf d1d4a8fbfc Added queuemetrics_pausereason system setting 
git-svn-id: svn://192.168.202.10@3257 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-06-22 14:53:02 +00:00
mattf 7ec6c91726 Added "3-Way Recording Stop Exception" campaign option to override the "3-Way Recording Stop" setting based upon the 3way phone number dialed. 
git-svn-id: svn://192.168.202.10@3252 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-05-29 03:06:03 +00:00
mattf 27c1ac08f2 Added 2nd option for agentcall_manual to disable FAST DIAL on vicidial.php 
git-svn-id: svn://192.168.202.10@3236 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-25 14:04:27 +00:00
mattf b72ebbc9df Added STC(settings-container) and LTT(lead temp table) message playback options for the VD_amd.agi script 
git-svn-id: svn://192.168.202.10@3235 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-25 06:29:14 +00:00
mattf 357efea2be DB schema fixes to fix issues with vicibox installations 
git-svn-id: svn://192.168.202.10@3232 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-23 13:13:21 +00:00
mattf 346f939676 Fix for Asterisk manager changes since version 13. 
Added optionnal Asterisk security logging script.

git-svn-id: svn://192.168.202.10@3230 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-22 20:08:54 +00:00
mattf 5f92645586 Added options at the campaign and in-group levels to allow you to play alert sounds when a call arrives in the agent's session, in the agents' web browser that they are logged into the agent screen with. Must be enabled in system settings. 
git-svn-id: svn://192.168.202.10@3221 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-08 02:47:19 +00:00
mattf 60ebf4aa9a Added entries_per_page system setting option, fixed phone relocate conf file load issue 
git-svn-id: svn://192.168.202.10@3212 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-05 23:07:04 +00:00
mattf 6544aeb58c Added new System Settings option to allow sending of any CallerID through the Agent API for external_dial outbound calls. 
git-svn-id: svn://192.168.202.10@3209 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-03 21:28:59 +00:00
mattf 98ea3032ce Added an optional "send this user a login link email" link to the User Modify page to send a shortcut URL link for the agent to more easily log into the agent screen. Must be enabled in System Settings. 
git-svn-id: svn://192.168.202.10@3207 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-01 19:32:29 +00:00
mattf d0629d0e27 Added AGENT_PHONE_OVERRIDE campaign option, and amd_agent_route_options 
git-svn-id: svn://192.168.202.10@3199 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-03-11 05:47:18 +00:00
mattf 97be97fba5 Added system settings option to require passwords of a set minimum length. 
This setting affects User passwords, Phone and Server registration passwords and the System Settings default passwords.

git-svn-id: svn://192.168.202.10@3196 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-02-07 08:16:50 +00:00
mattf 5faec0d8e5 Added OpenSIPs CID Name settings 
git-svn-id: svn://192.168.202.10@3193 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-02-05 05:08:29 +00:00
mattf 77da023583 Updates for SIP event logging 
git-svn-id: svn://192.168.202.10@3192 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-01-30 20:45:09 +00:00
mattf dc570d95b3 Added Auto-Rotating CID Group numbers, allowing for timed automatic cycling of CID numbers, one-at-a-time, within a CID Group. 
Added more features to CallerID_log_report.php

git-svn-id: svn://192.168.202.10@3188 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-01-23 17:37:16 +00:00
mattf 5f11a8eb1b Added CID Group Type of NONE 
git-svn-id: svn://192.168.202.10@3185 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-01-08 18:41:52 +00:00
mattf 95aac24764 Added ability to limit the number of voicemail messages played to a single lead per day, as a campaign setting. 
git-svn-id: svn://192.168.202.10@3183 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-01-02 14:08:35 +00:00
mattf e9e2d442dc Added ability to play multiple audio prompts for outbound survey campaigns and to use DYN for lead field wildcards defined as audio prompts. 
git-svn-id: svn://192.168.202.10@3178 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-11-22 04:42:45 +00:00
mattf 9cf91dfa68 Added System Setting to hide the first web form button on the agent screen. 
Added System Setting options for alternate agent screen recording buttons. This includes different wording, different sizes and removing the blank space below the recording buttons.

git-svn-id: svn://192.168.202.10@3167 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-11-14 16:40:08 +00:00
mattf cae5abfd3a Added a per-User option to define an additional Status Group of call statuses that agents can use to disposition all calls they handle. 
Added amd_type campaign setting for future feature.

git-svn-id: svn://192.168.202.10@3162 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-11-11 21:51:14 +00:00
mattf 8fddc9aa22 Added Campaign option for Dial Timeout Lead overrides, allowing you to set up a Settings Container with values for manual-dial and/or auto-dial lead fields and associated values that will tie to different Dial Timeouts. 
git-svn-id: svn://192.168.202.10@3160 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-11-08 18:42:08 +00:00
mattf 633badd8d4 git-svn-id: svn://192.168.202.10@3151 3d104415-ff17-0410-8863-d5cf3c621b8a 2019-11-01 20:43:18 +00:00
mattf 37f62d3836 Added User Maximum Inbound Calls Filters features 
git-svn-id: svn://192.168.202.10@3149 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-10-20 17:42:33 +00:00
mattf 12c1e67816 DB schema fix 
git-svn-id: svn://192.168.202.10@3140 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-10-02 13:19:25 +00:00
mattf 9b78364691 Added 'logtable' SIP action, added sip actions to auto-dial calls 
git-svn-id: svn://192.168.202.10@3134 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-09-26 05:02:28 +00:00
mattf 151d938a9e Added bench agent assign manager script, 
Fixed small bug with outbound calling report

git-svn-id: svn://192.168.202.10@3131 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-08-26 12:47:21 +00:00
mattf af96dd1578 Added framework for new SIP logging features 
Fixed database issue with Call Quotas

git-svn-id: svn://192.168.202.10@3129 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-07-25 22:17:02 +00:00
mattf fb563fe4fc Added call_quota_lead_ranking features, EXPERIMENTAL FOR NOW! 
git-svn-id: svn://192.168.202.10@3122 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-07-20 03:54:49 +00:00
mattf 1c01e4261f Added new options for campaign agent_screen_time_display setting 
added CONNECTED column to Agent Time Detail report

git-svn-id: svn://192.168.202.10@3115 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-06-28 01:32:07 +00:00
mattf 0b5049eb7e Added experimental SIP event logging 
git-svn-id: svn://192.168.202.10@3106 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-05-31 17:32:43 +00:00
mattf 9b3009b6d8 Added list_status_modification_confirmation feature 
git-svn-id: svn://192.168.202.10@3105 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-05-30 14:16:35 +00:00
mattf ece809a85b Added enable_status_mismatch_leadloader_option to the web lead loader 
git-svn-id: svn://192.168.202.10@3095 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-05-08 04:17:59 +00:00
mattf 836c6ec249 Changed routing_initiated_recordings to default to Y 
git-svn-id: svn://192.168.202.10@3094 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-04-25 00:02:16 +00:00