ViciDial/agc_2-X
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ff8ca84d42877f9003992b4008aa96972bc2c4a1
Commit Graph
239 Commits
Author SHA1 Message Date
mattf ff8ca84d42 Added the Lists Campaign Statuses Report which is a list inventory report, not a calling report. This report will show statistics for all of the lists in the selected campaigns. 
git-svn-id: svn://192.168.202.10@1521 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-09-16 13:32:09 +00:00
mattf 77ecbd1938 Added dispo_move_list.php script which can be used in the Dispo Call URL option for a campaign or in-group, allows for chaning of a list_id for a lead depending on the agent disposition status choice 
git-svn-id: svn://192.168.202.10@1520 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-09-15 21:10:34 +00:00
mattf 60836e245f Added ability to view Inbound Report by selected DIDs instead of by in-groups. Link added to Reports page. 
For all level 7 users the links to other admin sections are removed in reports
For the dispo screen on the agent interface the last number dialed is displayed instead of the main customer phone number.

git-svn-id: svn://192.168.202.10@1518 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-09-14 17:56:48 +00:00
mattf 33ed89564e Added customer 3way hangup logging options to campaigns which will log if and how far into the 3-way call a customer has hung-up 
git-svn-id: svn://192.168.202.10@1516 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-09-08 16:13:14 +00:00
mattf aa0a5a431f Changed application limit for lead_id from 9 digits to 10 digits. This does not affect the database limit of lead_id: 4294967295 
git-svn-id: svn://192.168.202.10@1515 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-09-03 06:29:08 +00:00
mattf ac232305b0 Added closecallid, xfercallid, agent_log_id as webform and script variables 
git-svn-id: svn://192.168.202.10@1513 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-09-02 18:27:09 +00:00
mattf fe00b00380 Added password strength grading for users, phones and servers. Added ability to force a user password change on the next admin login. Added password default settings to System Settings and added a first login setup screen 
Added Legal notices page

git-svn-id: svn://192.168.202.10@1510 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-09-02 01:14:14 +00:00
mattf 18bd1e2b44 Allow the changing of the queue priority of an inbound call while the call is in queue 
Changed the example iax.conf and sip.conf to default to context=trunkinbound to prevent unauthenticated calls on insecure phone accounts

git-svn-id: svn://192.168.202.10@1509 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-08-30 19:33:02 +00:00
mattf 3c6bb1ac3e Added webphone options for System Key and Dialpad, may not be compatible with all webphones 
Added optional dialplan entries to block 555 number calls

git-svn-id: svn://192.168.202.10@1508 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-08-27 21:08:04 +00:00
mattf 0d06d15d5f Added did_id, did_extension, did_pattern and did_description as webform and script variables in the agent screen. 
Added "CallCard Search" as a report in the reports screen, level 7 users can now search-only the CallCards
Added PIN number search to CallCard Admin
Fixed issue with AA status auto-alt-dialing

git-svn-id: svn://192.168.202.10@1505 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-08-24 01:34:50 +00:00
mattf 8acdb07985 Added Manual Dial Prefix to allow for a different dial path for manual dial calls placed through the agent interface 
git-svn-id: svn://192.168.202.10@1502 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-08-15 13:20:43 +00:00
mattf 521a84606a Added Transfer Presets to Campaigns allowing many dial presets for agent interface transfer-conf frame, new Campaigns sub-menu for Presets created, also reporting added on presets calling stats 
Added ability on a per-campaign basis to hide the Number-to-Dial field in the transfer-conf frame

git-svn-id: svn://192.168.202.10@1501 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-08-15 04:21:24 +00:00
mattf a6459fb00f Added new beta script for faster checking of leave-3way conferences, AST_conf_update_3way.pl, read the comments before using 
git-svn-id: svn://192.168.202.10@1499 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-08-12 02:52:41 +00:00
mattf 51229d5bd8 Added setting which can delay the Calculation and optionally the announcement of Estimated Hold Time for X seconds 
Added ability to override the System Settings webphone URL per User Group

git-svn-id: svn://192.168.202.10@1498 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-08-11 12:29:32 +00:00
mattf 2393e4304e Added validation for Remote Agents to ensure that the User Start is a valid User in the system, also added validation that Remote Agents do not overlap their number of lines into another Remote Agent 
git-svn-id: svn://192.168.202.10@1496 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-08-06 10:12:45 +00:00
mattf 824648e3f3 Added ability to search by callerid number when calls come into a DID and send matches to a different route 
Added ability to clean up callerid numbers when calls come into a DID
Renamed "In-Groups" header in admin.php to "Inbound" to reflect that it is not just for In-groups, but includes DIDs and Call Menus as well
Added ability to download DNC numbers from the internal and campaign-specific DNC lists

git-svn-id: svn://192.168.202.10@1494 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-08-05 20:01:55 +00:00
mattf 5be4d855e6 Added User Group setting for allowable reports to restrict report viewing 
Enabled User Group setting for allowable campaigns to restrict report viewing and admin.php activity
Changed level 7 users to only view reports links page
Changed "Admin" link to go to an admin links page instead of Phones listing
Added manual_dial_filter CAMPLISTS_ALL options

git-svn-id: svn://192.168.202.10@1491 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-08-03 19:02:42 +00:00
mattf f344d6e095 Added timer action methods HANGUP, EXTENSION, CALLMENU and IN_GROUP 
Fixed queue priority in outbound auto-dial calls when agents have not selected to take calls from all allowed in-groups in a campaign
Added delete_lead option to the update_lead function in the Non-Agent api
Added a GROUP column to the Remote Agents listing in admin.php
Changed the new 3rd gen lead loader to the default, with a link to the old one
Fixed FORM bug when no script is used in vicidial.php

git-svn-id: svn://192.168.202.10@1486 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-29 02:01:56 +00:00
mattf 844a8b775d Fix for minor bugs in admin 
git-svn-id: svn://192.168.202.10@1483 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-22 17:27:32 +00:00
mattf bb5a774690 Added Wait Time options to in-groups. This is different from the Estimated Hold Time options because this is based only on the customer wait time. Also, second and third options were added for both allow the offering of a press 1, 2 and 3 option in the wait/hold time option features 
git-svn-id: svn://192.168.202.10@1481 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-19 18:12:41 +00:00
mattf 4c5ab4a3b6 Added Non-Agent API function for updating leads: update_lead 
Allows for searching by lead_id, vendor_lead_code and phone_number as well as the ability to insert a new lead if no results found. Works with custom fields as well.

git-svn-id: svn://192.168.202.10@1480 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-18 07:42:32 +00:00
mattf eeb599216b Added recording fields output options to Calls Export Report 
git-svn-id: svn://192.168.202.10@1478 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-13 06:48:15 +00:00
mattf 9ea5588dfe Added ability to run selected reports from a mysql slave server 
Added date links to timeclock detail user links
Added entry_list_id field to vicidial_list for use in defining list that custom fields were associated with

git-svn-id: svn://192.168.202.10@1477 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-13 04:55:34 +00:00
mattf 1e6578090d Added ability to purge only one campaign's leads in the hopper, issue #349 
git-svn-id: svn://192.168.202.10@1474 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-07 03:41:54 +00:00
mattf 6bb93a7253 Added third generation web-based lead loader capable of loading more data 
file types and optionally loading all of them with custom list fields. 
You must install the following perl modules on your web server for this
new lead loader to work:
	cpan> install Spreadsheet::XLSX
	cpan> install Spreadsheet::Read
To get to the new lead loader, click to:
	Lists -> Load New Leads -> 3rd Gen Lead Loader
Here is a list of the file formats(by file extension) that are now
supported by the third generation web lead loader:
	TXT  - tab or pipe delimited
	CSV  - comma separated values
	XLS  - MS Excel 2000/XP
	XLSX - MS Excel 2007+
	SXC  - OpenOffice.org First Generation Spreadsheet
	ODS  - OpenOffice.org OpenDocument Spreadsheet

git-svn-id: svn://192.168.202.10@1472 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-07 03:10:01 +00:00
mattf f11a1df1f7 Added ability to load lead data into custom fields of lists using the web-based lead loader, only works with CSV and TXT files, and you must use a list ID override and select Custom Format. 
git-svn-id: svn://192.168.202.10@1471 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-05 23:39:00 +00:00
mattf 76b5d2f260 Added several new options to agi-AGENT_route.agi 
Added ability to send vendor_lead_code as a channel variable into the ALL_inbound AGI script when using VIDPROMPT Call Handle methods

git-svn-id: svn://192.168.202.10@1470 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-05 18:14:27 +00:00
mattf ba1b9d02d4 added custom fields import ability to the add_lead function in the non-agent API 
git-svn-id: svn://192.168.202.10@1467 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-04 16:38:58 +00:00
mattf ba7b103518 Added Custom List Fields functions to the Admin and Agent web interfaces. To activate you need to enable custom fields in system settings, then you can go to the Lists section to add custom fields to a list. The fields are tied to a list, not a campaign, and they can be displayed in a new tab in the agent interface, and there is a new option to have the Get Call Launch open this custom fields tab upon a call being sent to the agent. Also, the Calls Export Report and the List Download feature include the custom fields values for the leads exported. There is currently no way to import data through the lead loader into custom fields. 
git-svn-id: svn://192.168.202.10@1462 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-02 19:59:28 +00:00
mattf 9aba8cde5c Added new code to vicidial.php to help deal with agents on poor network connections. New vicidial.php option is $conf_check_attempts 
git-svn-id: svn://192.168.202.10@1459 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-06-25 16:53:26 +00:00
mattf 4e12d93676 Added custom default field names for fields in the agent interface. Defined in the Admin System Settings 
git-svn-id: svn://192.168.202.10@1454 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-06-23 02:42:22 +00:00
mattf 9202d72b30 Added function for start_call_url to work with remote agents 
git-svn-id: svn://192.168.202.10@1453 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-06-22 15:25:32 +00:00
mattf c0319d3744 Added TTS voice as a web-configurable field defined per TTS entry 
git-svn-id: svn://192.168.202.10@1452 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-06-22 03:55:26 +00:00
mattf 16470fa44f Added prompt options for in-group VIDPROMPT methods when initiated from Call Menus 
git-svn-id: svn://192.168.202.10@1445 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-06-17 04:01:30 +00:00
mattf e5366d85e6 Added Agent API functions for Send DTMF, Park Customer and the Transfer Conference functions as well 
Backported two small bug fixes to 2.2 branch

git-svn-id: svn://192.168.202.10@1443 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-28 02:26:51 +00:00
mattf c2dfe440a7 Added utility in CallCard section to generate new card IDs and added view-by-Run function 
update Italian agc_it translation

git-svn-id: svn://192.168.202.10@1440 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-27 00:58:08 +00:00
mattf 1b64716a97 Added In-group options for setting the length of the on hold message and the hold time option press message as well as offering the option to have those two prompts be non-blocking and allow existing newer calls through to agents while the prompts are playing 
git-svn-id: svn://192.168.202.10@1437 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-23 19:03:35 +00:00
mattf ab2b1ff4ec Added Call Time after-hours filename override options used by inbound groups 
Added Campaign setting for inbound queue no dial that will prohibit outbound auto-dialing if there are any allowed in-group calls in queue if enabled

git-svn-id: svn://192.168.202.10@1436 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-18 11:19:12 +00:00
mattf 7f02451148 Added several "PRESS-1" options to Hold Time Options settings for in-groups 
git-svn-id: svn://192.168.202.10@1432 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-13 01:53:02 +00:00
mattf 559f2523dc Added headers to the list download report 
Added field order to custom fields
Added ability to copy custom field definitions between lists

git-svn-id: svn://192.168.202.10@1428 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-09 13:25:37 +00:00
mattf 91ff15af07 Added hold time option minimum option to in-groups to prevent hold time option until minimum number of hold seconds 
Several changes to the development lists custom fields page

git-svn-id: svn://192.168.202.10@1425 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-07 15:37:51 +00:00
mattf f5f59f6eaa Added manual dial override as campaign option 
Added agent blind monitoring alert campaign options
Added inbound custom call id display options
Added optional phone codec settings
Added ability to block user information in the real-=time report by viewing user
Update Italian agent build in trunk

git-svn-id: svn://192.168.202.10@1417 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-25 06:03:36 +00:00
mattf dc09d4cfd9 Added ability to search call logs in the lead search page 
git-svn-id: svn://192.168.202.10@1399 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-05 18:01:29 +00:00
mattf d37aff908f Fixed answering machine message issues(requires extensions.conf change) 
Fixed inbound next-call-route issue

git-svn-id: svn://192.168.202.10@1387 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-27 13:10:22 +00:00
mattf 18e921536e Added agi-AGENT_route.agi script to more easily allow for agentdirect calls from call menus without having to create a DID entry for every agent 
git-svn-id: svn://192.168.202.10@1381 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-21 18:03:49 +00:00
mattf 7ae5b43da1 added remote agent extension groups feature 
git-svn-id: svn://192.168.202.10@1379 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-20 15:33:40 +00:00
mattf 4754edf819 Added ra_call_control function to agent API to allow for hangup and transfer of calls sent to a Remote Agent also allows for setting of a disposition. 
git-svn-id: svn://192.168.202.10@1376 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-16 06:53:12 +00:00
mattf c3628837c5 Added CallCard report export 
Added agent screen transfer-conf button display options through user Groups

git-svn-id: svn://192.168.202.10@1369 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-13 06:17:41 +00:00
mattf 5833ec44f4 Added Call Card minute balance feature set, see CALLCARD.txt for more info 
git-svn-id: svn://192.168.202.10@1367 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-12 15:54:03 +00:00
mattf b887de6587 added options.php optional file to allow changes to agent interface options to survive upgrades 
updated UPGRADE docs

git-svn-id: svn://192.168.202.10@1363 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-06 13:53:54 +00:00