mattf
35619e7dea
Allow for hiding of gender pulldown in agent interface
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several bug fixes
git-svn-id: svn://192.168.202.10@1628 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-22 13:25:37 +00:00
mattf
83e750ceb0
Small doc change to non-agent-api
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git-svn-id: svn://192.168.202.10@1627 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-17 11:28:27 +00:00
mattf
f472b5748c
logging bug fixes for vdc_db_query
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git-svn-id: svn://192.168.202.10@1626 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-17 06:24:41 +00:00
mattf
98701968b1
Added Agent, Carrier and Preset options.php settings for realtime report
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git-svn-id: svn://192.168.202.10@1625 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-17 02:31:53 +00:00
mattf
7d2b82adc9
Added export_fields option to call_export_report
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git-svn-id: svn://192.168.202.10@1624 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-17 01:48:29 +00:00
mattf
0541b54287
Added reset_time to add_list and update_list API functions
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Added NAMEPHONE duplicate check options to add_lead
Fixed DST error in manual dial last_local_call_time
git-svn-id: svn://192.168.202.10@1623 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-17 01:12:25 +00:00
mattf
1e039faac6
Fixed high-load query issue in real-time report
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git-svn-id: svn://192.168.202.10@1622 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-14 21:39:41 +00:00
mattf
a856e1f2b2
Small bug fixes for IE clipboard copy and inbound calls queueing
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git-svn-id: svn://192.168.202.10@1621 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-14 15:10:45 +00:00
mattf
a05a0fd31b
small changes to queue_log logging
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git-svn-id: svn://192.168.202.10@1620 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-11 04:11:19 +00:00
mattf
a11e656fa5
Changed almost all of the browser alerts to HTML alerts. These are the messages that tell you for example that you cannot do this or that when paused. The reason for the change is that browser alerts are -blocking- and will halt executiong of javascript on the agent workstation. This change should require no alterations to any configurations.
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changed calls log view function
several bug fixes
git-svn-id: svn://192.168.202.10@1619 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-10 21:32:29 +00:00
mattf
7688da73f2
Added Campaign option to auto-pause agents when they go into several pre-call functions like Manual Dial, Lead Search, Callbacks Check, etc. Also added an option to auto-resume the agent when leaving those funtions.
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Fixed browser dimensions gathering in IE
git-svn-id: svn://192.168.202.10@1618 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-10 10:58:40 +00:00
mattf
ebf8ee8558
Small fix for auto-list-resets on multi-server systems.
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git-svn-id: svn://192.168.202.10@1617 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-08 18:09:44 +00:00
mattf
e73bfa8540
Added user_case option to options.php for admin Agent report use
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git-svn-id: svn://192.168.202.10@1616 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-07 16:13:52 +00:00
mattf
f97e9f5901
Small bug fix for on-hook agents
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git-svn-id: svn://192.168.202.10@1615 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-07 15:28:17 +00:00
mattf
3206159d95
Added add_list and update_list functions to the Non-Agent API, allowing you to add, modify and delete lists, as well as reset leads in a list, change a list to active or inactive, change the campaign of a list and delete the leads inside of a list.
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git-svn-id: svn://192.168.202.10@1614 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-06 15:52:54 +00:00
mattf
3939276642
Added DEFER options to the scheduled callbacks alert campaign feature
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git-svn-id: svn://192.168.202.10@1613 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-04 21:55:05 +00:00
mattf
3d06eae303
fixed a couple of issues with territory owner dialing in vdc_db_query.php
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git-svn-id: svn://192.168.202.10@1612 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-04 19:51:54 +00:00
mattf
c631aaf556
Added on-hook phone agent features for inbound calls
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Added ring_all Next-Agent-Call feature for inbound calls
see UPGRADE doc for more details
git-svn-id: svn://192.168.202.10@1611 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-04 15:36:10 +00:00
mattf
d42bfdee09
Changed scheduled callbacks display in the agent interface to show all callback and lead information, including call history and call notes, without having to dial the lead.
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git-svn-id: svn://192.168.202.10@1610 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-25 17:54:26 +00:00
mattf
871aecd201
Several fixes and small changes to QM queue_log logging
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Added phone alias load balance login server twin validation option
Raising the input limit on most URL admin fields to 2000 characters
git-svn-id: svn://192.168.202.10@1609 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-25 05:50:23 +00:00
mattf
64417fff55
fix for trunk reservation bug in auto-dial script
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git-svn-id: svn://192.168.202.10@1608 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-24 19:10:36 +00:00
mattf
ed9a271d4b
Added Per Call Notes option to the call_report_export.php script
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git-svn-id: svn://192.168.202.10@1607 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-24 17:29:05 +00:00
mattf
0aebf3d981
Added options to restrict agent lead search to the owner field equal to the user, user group or selected territories for the agent
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Changed Campaign VDAD Extension to Routing Extension in the campaign screen, updated help section for the field also
git-svn-id: svn://192.168.202.10@1606 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-23 14:26:29 +00:00
mattf
baae108a47
Changed internal agent interface accounting for selectable statuses
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git-svn-id: svn://192.168.202.10@1605 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-21 17:56:35 +00:00
mattf
b03e7618bf
small fix for DB update
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git-svn-id: svn://192.168.202.10@1604 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-19 05:06:32 +00:00
mattf
05222d16b6
Added Agent Lead Search feature
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Added display of lead searches in user stats page
Fixed rare performance bug in real time report
git-svn-id: svn://192.168.202.10@1603 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-18 20:53:57 +00:00
mattf
15e6a4be4d
Added the add-a-new-lead link to the admin interface
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git-svn-id: svn://192.168.202.10@1602 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-15 22:23:29 +00:00
mattf
48ddb59d86
Added Secondary List Order which allows for further sorting of leads to be dialed by a secondary sorting method
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Added Default Campaign setting for the My Callback agent interface option so that the checkbox can be pre-selected or not on every call
Added the campaign option for per-call call notes in the agent interface. If the User Group also has Call Log enabled, the agent can also see the call notes from previous calls.
git-svn-id: svn://192.168.202.10@1601 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-15 19:23:30 +00:00
mattf
f348a74325
commented out slave server HTML note on reports that export downloads
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git-svn-id: svn://192.168.202.10@1600 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-14 15:52:56 +00:00
mattf
309b8e9f84
Added the ability to use custom statuses for scheduled callbacks. These are configurable with the Scheduled Callbacks flag in the System Statuses and Campaign Statuses administrative screens.
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Rearranged the statuses admin screens
git-svn-id: svn://192.168.202.10@1599 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-13 07:31:59 +00:00
mattf
d0e7817760
Added vdc_script_dispo_example.php script which can be customized to require specific fields be filled in before submitting
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Some docs updates
Some vicidial.php agent screen formatting changes
git-svn-id: svn://192.168.202.10@1598 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-09 02:40:38 +00:00
mattf
4689c01429
Changed vicidial.php HTML code to be XHTML compliant, issue #444
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git-svn-id: svn://192.168.202.10@1597 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-01-29 16:40:51 +00:00
mattf
be9e4fbc1c
Added add_user and add_phone non-agent API functions
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git-svn-id: svn://192.168.202.10@1596 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-01-28 03:49:08 +00:00
mattf
1932d2359e
Fixed AREACODE DNC manual dial bug
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git-svn-id: svn://192.168.202.10@1595 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-01-24 20:01:44 +00:00
mattf
fa2b47558b
Small query fix for systems with large queue_log table
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git-svn-id: svn://192.168.202.10@1594 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-01-24 16:47:05 +00:00
mattf
7b3ad712ae
A few small bug fixes and doc changes
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git-svn-id: svn://192.168.202.10@1593 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-01-23 00:03:46 +00:00
mattf
f9e715b906
small fix for monitoring on real-time report
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git-svn-id: svn://192.168.202.10@1592 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-01-13 22:37:26 +00:00
mattf
48b6a63ac1
Fixed missing EXTERNAL_IP function for recording links in modify lead and user stats reports.
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git-svn-id: svn://192.168.202.10@1591 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-01-13 21:37:43 +00:00
mattf
5a43bb6623
Disable focus_blur_enabled by default
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git-svn-id: svn://192.168.202.10@1590 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-01-12 18:41:05 +00:00
mattf
e50d389a38
added options.php setting to enable/disable focus/blur enter-key-press fix, some issues in IE when using API
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git-svn-id: svn://192.168.202.10@1589 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-01-12 18:08:22 +00:00
mattf
2f84913a97
Added List name sorting in admin.php
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Added options.php for real-time report to set display option defaults
minor bug fixes in real-time screen
git-svn-id: svn://192.168.202.10@1588 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-01-11 19:19:10 +00:00
mattf
1b7d5f68a2
remove apostrophes from incoming CIDnames
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git-svn-id: svn://192.168.202.10@1587 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-01-11 02:02:00 +00:00
mattf
fdb3906362
Changed realtime summary report campaign real-time link to the new realtime_report.php
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git-svn-id: svn://192.168.202.10@1586 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-01-10 18:29:00 +00:00
mattf
7d58e0e347
Added List Order randomize feature
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Added two new QM options in System Settings
git-svn-id: svn://192.168.202.10@1585 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-01-09 17:07:15 +00:00
mattf
1ab27b8db0
Added script to bulk insert phones on multiple servers with aliases:
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admin_phones_bulk_insert.php
git-svn-id: svn://192.168.202.10@1584 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-12-30 13:14:00 +00:00
mattf
4cd66f2d9c
small php short tag fix
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git-svn-id: svn://192.168.202.10@1583 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-12-29 01:58:02 +00:00
mattf
b44c4911a3
Added capability for agent interface to have webphone as a thin top bar
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Added TOGGLE_OFF dialplan option for webphone
git-svn-id: svn://192.168.202.10@1582 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-12-27 22:06:51 +00:00
mattf
e6bbbc5125
Added the ability to have inbound call times go beyond midnight.
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git-svn-id: svn://192.168.202.10@1581 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-12-20 02:30:04 +00:00
mattf
fa91b54f42
small fix for realtime_report.php
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git-svn-id: svn://192.168.202.10@1580 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-12-18 20:23:06 +00:00
mattf
b9fa01202a
Small fixes to the audio store perl script and the preprocess script
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git-svn-id: svn://192.168.202.10@1579 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-12-18 02:39:53 +00:00