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242 Commits
Author SHA1 Message Date
mattf 35ee66d9c8 several small changes to the ALL_inbound AGI script 
altered the AST_CLOSERstats.php to allow for selection of multiple in-groups in report

git-svn-id: svn://192.168.202.10@988 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-24 05:41:14 +00:00
mattf eba30cbe3e some changes to queue_log logging 
added inbound call stats option to Realtime timeonVDAD screen

git-svn-id: svn://192.168.202.10@984 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-22 19:01:25 +00:00
mattf 4511a6cc2f bug fixes and translations updates 
git-svn-id: svn://192.168.202.10@982 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-21 11:53:23 +00:00
mattf a56f936c1b logging fixes and queue_log fixes 
AST_VDauto_dial.pl fix for deleting vicidial_auto_calls entries

git-svn-id: svn://192.168.202.10@979 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-20 08:06:16 +00:00
mattf 218888aba6 small bug fixes and logging changes for inbound and outbound AGI scripts 
git-svn-id: svn://192.168.202.10@978 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-15 08:09:12 +00:00
mattf ea346764de added option for press-1-to-leave-voicemail while waiting in inbound-group queue 
git-svn-id: svn://192.168.202.10@962 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-11 14:22:29 +00:00
mattf e9672680e9 added many new inbound groups options including place-in-line and estimated hold time 
added DID call routing features from web interface
docs updates and example conf files updates

git-svn-id: svn://192.168.202.10@957 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-07 09:34:41 +00:00
mattf 6a819d238d fixed issue in AGI ALL inbound script where hold prompt would not be played 
git-svn-id: svn://192.168.202.10@944 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-08-21 05:35:05 +00:00
mattf 0ceb204008 bug fix for all audio handling scripts 
logging fix for ALL_inbound/_outbound and vdc_db_query.php scripts for specific situations on blended call handling systems

git-svn-id: svn://192.168.202.10@931 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-08-04 23:14:42 +00:00
mattf 3aa29d8cce changed recording extension in vicidial.php 
IMPORTANT! add 58600XXX to your dialplan, see extensions.conf.sample for info
added new QC-related fields to admin.php
added new QC_gather_records.pl script
made several changes to the QC_process doc
fixed ALL_inbound AGI voicemail bug

git-svn-id: svn://192.168.202.10@926 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-07-22 22:54:17 +00:00
mattf ec5c9c483f some minor database changes 
changes to vicidial.php and helper apps to link recording_log entries to vicidial_log and vicidial_closer_log entries.

git-svn-id: svn://192.168.202.10@911 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-07-08 03:42:00 +00:00
mattf 6b9ad736db fixed manual dial no-leads in hopper issue in 204 vicidial.php 
fixed default gmt_offset in ALL_inbound AGI script

git-svn-id: svn://192.168.202.10@908 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-07-05 08:16:30 +00:00
mattf bbe027c200 more work on timeclock edit page 
fixed display bug in timeonVDADall report
added queue_log logging to manual dial and inbound calling

git-svn-id: svn://192.168.202.10@902 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-07-01 02:52:49 +00:00
mattf 7bd7c4625c Added agi-VDAD_inbound_calltime_check.agi script which gives the ability to have inbound IVR calls(before they have gotten to an in-group[queue]) to be in the vicidial_auto_calls table under the IVR status. Also gives the ability to use a calltime scheme for calls not yet in an in-group 
Changes to AST_VDauto_dial.pl and FastAGI_log.pl scripts to accomodate the new IVR status in the vicidial_auto_calls table.
Added a doc(Inbound_VDAC_IVR.txt) to explain this feature and give an example

git-svn-id: svn://192.168.202.10@875 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-05-25 15:24:01 +00:00
mattf b686006112 added SURVEY script functionality to ALL_outbound script 
added posttime update to ALL_inbound script to prevent timeouts on playing of hold message
added calls-in-queue display to agent vicidial.php screen

git-svn-id: svn://192.168.202.10@869 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-05-20 09:01:03 +00:00
mattf 74a56d57bf added after hours transfer group to in-groups 
added collection of hangup reason for in/out calls into vicidial_log and vicidial_closer_log as well as display of those values in stats pages

git-svn-id: svn://192.168.202.10@851 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-05-01 09:19:15 +00:00
mattf 735653a547 bug fix for agi-VDAD_ALL_inbound.agi for fewest calls 
bug fixes for manual dial transfers to closer

git-svn-id: svn://192.168.202.10@821 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-04-02 05:46:22 +00:00
mattf 24dc1ff66d Changed license to AGPLv2 
Added VICIDIAL_fix_lead_statuses.pl script

git-svn-id: svn://192.168.202.10@788 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-03-10 08:02:30 +00:00
mattf c6ef08df2b Added ability to send dropped calls into an inbound group at drop time 
changed callbacks to allow for 5 minutes increments

git-svn-id: svn://192.168.202.10@786 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-03-02 08:07:04 +00:00
mattf f7054d5a06 added queue priority to in-groups and campaigns(admin.php, AST_VDauto_dial.pl, AST_timeonVDADall.php, agi-VDAD_ALL_inbound.agi) 
updated UPGRADE doc

git-svn-id: svn://192.168.202.10@784 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-02-27 09:23:54 +00:00
mattf d6891a1fb5 fixed vicidial_log bug for closer calls in vdc_db_query.php 
added hopper insertion logging to AST_VDhopper scripts
added better DMTF filtering in agi-IVR script as well as a one hour timeout

git-svn-id: svn://192.168.202.10@773 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-01-25 17:59:31 +00:00
mattf 0e7eb94a6f added ability for agents to change in-groups in CLOSER-type campaigns without logging out 
updated docs
started work on adding a QC feature to the admin.php script

git-svn-id: svn://192.168.202.10@770 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-01-17 09:38:18 +00:00
mattf 28c19e29c0 added option for system call trigger on call transfer to agi-VDAD_ALL_inbound.agi 
git-svn-id: svn://192.168.202.10@761 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-01-10 08:01:08 +00:00
mattf 1dbee5f908 added xfercallid link to vicidial_closer_log table 
updated version and docs in trunk

git-svn-id: svn://192.168.202.10@758 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-01-03 18:05:50 +00:00
mattf 912448816d added hard-code option to kick all calls from conference in vicidial.php in trunk 
changed how closer call logging works to test in trunk

git-svn-id: svn://192.168.202.10@753 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-12-26 16:27:08 +00:00
mattf c12383c0cc several documentation and example corrections. 
git-svn-id: svn://192.168.202.10@744 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-12-09 20:28:51 +00:00
mattf 442ebb0183 fixed issue with agi-VDAD_ALL_inbound script with CLOSER transfers 
git-svn-id: svn://192.168.202.10@739 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-12-02 18:57:30 +00:00
mattf fb084976ba added 1 second sleep before reading prompts in ivr_recording AGI script 
added option to search across all lists within a campaign for inbound calls in ALL_inbound AGI script
minor bug fixes

git-svn-id: svn://192.168.202.10@736 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-11-28 23:02:59 +00:00
mattf fc8fb84f32 in agi-VDAD_ALL_inbound script moved welcome message after the business hours check 
git-svn-id: svn://192.168.202.10@729 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-11-24 13:10:08 +00:00
mattf bc731420b8 documentation updates 
sample Asterisk 1.4 conf file updates
updated AMD processing to work with Asteirsk 1.4

git-svn-id: svn://192.168.202.10@722 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-11-18 08:30:07 +00:00
mattf b40852078c finished adding campaign_rank and fewest calls agent call routing 
git-svn-id: svn://192.168.202.10@720 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-11-16 19:33:45 +00:00
mattf 5b544a89ab fixed multi-logging bug in VDAD_inbound_ALL AGI script 
git-svn-id: svn://192.168.202.10@710 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-11-12 06:11:55 +00:00
mattf a844058417 added group rank and fewest calls options to next_agent_call for inbound_ALL agi and admin.php 
git-svn-id: svn://192.168.202.10@706 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-11-04 04:43:04 +00:00
mattf 3855753aac fixed small bug in inbound ALL script 
git-svn-id: svn://192.168.202.10@701 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-10-31 05:37:24 +00:00
mattf ee2a1e9d6d fixed MoH issue during transfer on ALL inbound script, added stream of ding and a sleep before transfer 
git-svn-id: svn://192.168.202.10@699 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-10-30 13:41:50 +00:00
mattf 89995e577e fixed after-hours logging in ALL inbound AGI script 
git-svn-id: svn://192.168.202.10@698 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-10-30 11:15:57 +00:00
mattf 681a6ec20f several fixes to the ALL inbound AGI script 
git-svn-id: svn://192.168.202.10@697 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-10-30 04:13:32 +00:00
mattf 6829914517 changed CLOSER-type to not require special campaign_id characters 
added 5th and 6th new dial orders
added default list 999

git-svn-id: svn://192.168.202.10@696 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-10-30 02:20:31 +00:00
mattf ad1253fc69 added CLOSER call handling to the ALL_inbound agi script. 
Added status summary to the CLOSERstats.php report

git-svn-id: svn://192.168.202.10@692 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-10-25 07:00:02 +00:00
mattf d5d6a24c95 added several new features to inbound groups such as agent alerts, custom music-on-hold per group, rankings for agents per inbound group and other options 
git-svn-id: svn://192.168.202.10@689 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-10-22 17:47:00 +00:00
mattf e60ab72cab fixed bugs in agi-IVR_ALL_inbound script 
git-svn-id: svn://192.168.202.10@682 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-10-03 12:17:38 +00:00
mattf 97e50e559b added agi-VDAD_ALL_inbound.agi script to consolidate all 9 inbound scripts into 1 
git-svn-id: svn://192.168.202.10@673 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-08-28 17:20:01 +00:00