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f080a18588d9544ebc7fdde51fe9601a8ef53c67
Commit Graph
162 Commits
Author SHA1 Message Date
mattf f080a18588 Allow inclusion of Real-Time report in custom reports 
git-svn-id: svn://192.168.202.10@3326 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-14 11:42:03 +00:00
mattf efa3b3796a Added caching of parked call stats 
Added display of parked call stats, SLA stats and LIMITED report type to real-time report
Added optional rolling of park_log to archive perl script

git-svn-id: svn://192.168.202.10@3313 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-08 17:40:58 +00:00
mattf 239a4b8189 small fix for rare real-time report pause limit issue 
git-svn-id: svn://192.168.202.10@3279 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-08-17 17:08:39 +00:00
mattf da439529b2 Added agent-paused 10 & 15 minute indicators to Real-time report 
git-svn-id: svn://192.168.202.10@3275 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-08-15 14:05:14 +00:00
mattf c760501809 Added International DNC scrub features 
git-svn-id: svn://192.168.202.10@3273 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-08-15 03:08:08 +00:00
mattf e1ea116a76 Added RS_CUSTINFOdisplay & RS_CUSTINFOminUL options to vicidial/options.php 
git-svn-id: svn://192.168.202.10@3242 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-05-06 20:56:31 +00:00
mattf 7dd33911ef Added RS_INcolumnsHIDE, RS_report_default_format & RS_AGENTstatusTALLY options.php settings for the Real-Time Report 
git-svn-id: svn://192.168.202.10@3238 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-28 17:39:46 +00:00
mattf 9e7598e513 Added option to show more customer info for level 9 users and customize the color chart times through a Settings Container 
Fixes for Real-time report

git-svn-id: svn://192.168.202.10@3208 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-03 19:34:33 +00:00
mattf cf769e69a1 fix for real-time report bug 
git-svn-id: svn://192.168.202.10@3164 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-11-14 02:47:49 +00:00
mattf 1196b180a2 git-svn-id: svn://192.168.202.10@3151 3d104415-ff17-0410-8863-d5cf3c621b8a 2019-11-01 20:43:18 +00:00
mattf 9edda660df more PHP7 fixes for admin scripts 
git-svn-id: svn://192.168.202.10@3138 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-10-01 01:30:07 +00:00
mattf 3fbb2e0185 Fix for in-group filter on real-time report 
final fixes for sip event logging code

git-svn-id: svn://192.168.202.10@3108 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-05-31 20:27:21 +00:00
mattf 111a0cfcdb Added RS_agentWAIT option for real-time report 
git-svn-id: svn://192.168.202.10@3103 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-05-26 02:17:44 +00:00
mattf 24428d9c48 small fix for real-time report 
git-svn-id: svn://192.168.202.10@3102 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-05-24 20:46:59 +00:00
mattf 99c333ddc6 Added in-group selection filter to real-time report 
git-svn-id: svn://192.168.202.10@3098 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-05-20 17:21:24 +00:00
mattf e2da0ea5dc Added RS_ListenBarge options.php setting for the Real-Time Report 
git-svn-id: svn://192.168.202.10@3093 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-04-20 21:55:09 +00:00
mattf 6032374f51 Fix for columns display issue #1141 
git-svn-id: svn://192.168.202.10@3077 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-03-13 10:46:43 +00:00
mattf ba09682577 Added new web pages for mobile application 
git-svn-id: svn://192.168.202.10@3068 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-03-02 23:08:00 +00:00
mattf 5260a15ac4 Added new PRESS_CALLBACK_QUEUE option to Hold Time and Wait Time In-Group settings, allowing for a customer to retain their place in line in the queue and be called back when their turn is reached. 
Added new Closed Time features to In-Groups that allow all calls in queue to be presented with an option when the in-group closing time for the day has been reached. Also, an option was added to manually force the end of all queueing of calls for an in-group for the day.
Added dial_ingroup option to Agent API external_dial function.
Added In-Group option to look up timezone of customer when a new lead is added during the routing of the call.

git-svn-id: svn://192.168.202.10@2905 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-07 04:48:33 +00:00
mattf 950a69454c Array declaration fixes for PHP7, issue #1027 
git-svn-id: svn://192.168.202.10@2796 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-07-20 11:58:45 +00:00
mattf c0e79690d1 Added DIAL status for manual dial agent calls that have not been answered in Real-Time Report and Non-Agent API functions 
git-svn-id: svn://192.168.202.10@2780 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-06-15 04:37:47 +00:00
mattf 784c71bd4a Added IP Lists feature, allowing creating of lists of IP Addresses that can 
be used as whitelists on a User Group basis for Agent, Admin and API
 web resources.

git-svn-id: svn://192.168.202.10@2726 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-04-10 02:30:33 +00:00
mattf addce196c9 Added pause code time limits warning feature 
git-svn-id: svn://192.168.202.10@2709 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-21 16:16:45 +00:00
mattf ab354b739f Fixed issue with ERROR in campaign/ingroup name in the realtime report 
git-svn-id: svn://192.168.202.10@2577 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-08-03 23:07:05 +00:00
mattf 79662d7066 Added new options to enable the recent changes to the UK OFCOM Drop Rate 
calculations
Added new export script, VICI_CSV_dump_call_log.pl

git-svn-id: svn://192.168.202.10@2535 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-05-16 03:29:38 +00:00
mattf 5f21cd4a63 Fixed issue with WALL displays in realtime report 
git-svn-id: svn://192.168.202.10@2519 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-04-19 01:44:12 +00:00
mattf 8058c645f6 Added WALL_4 option to realtime report 
git-svn-id: svn://192.168.202.10@2512 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-04-14 00:06:52 +00:00
mattf 939406f1d9 Added WALL options for report_display_type to real-time report 
git-svn-id: svn://192.168.202.10@2506 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-04-07 00:22:07 +00:00
mattf 40935a37c0 Fix for non-pausecode display in HTML format in realtime report 
git-svn-id: svn://192.168.202.10@2502 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-03-31 23:49:02 +00:00
mattf b6e8b5abe8 Added report_display_type option and several design changes to the real-time report 
git-svn-id: svn://192.168.202.10@2496 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-03-28 07:18:27 +00:00
mattf 6ef612d2cf Added option to show in-group color in real-time report agent records 
Rewrote Fronter/Closer report
Updated reports to reformat the forms in a more unified format
Added Help entries for most reports

git-svn-id: svn://192.168.202.10@2482 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-02-28 00:45:18 +00:00
mattf 2ad67cd044 Added chat dead detection in agent screen, real-time report and API 
Added chat/email live images for agent screen

git-svn-id: svn://192.168.202.10@2455 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-04 19:11:44 +00:00
mattf c833a45eb8 Added Cached Realtime Carrier Stats option to System Settings to have the Carrier Log Stats generated once per minute system-wide instead of every time the realtime report refreshes on every screen. 
git-svn-id: svn://192.168.202.10@2414 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-11-24 17:41:43 +00:00
mattf f4937e861c Added option to hide users from appearing on real-time report. 
git-svn-id: svn://192.168.202.10@2384 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-09-26 02:39:22 +00:00
mattf 727af56ae9 Added DID custom fields as webform and script variables in the agent screen 
git-svn-id: svn://192.168.202.10@2383 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-09-24 01:07:13 +00:00
mattf 748ba761b0 Added experimental Agent Whisper Monitoring from the Real-time Report. Must be enabled in System Settings. Issue #840 
git-svn-id: svn://192.168.202.10@2365 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-08-04 15:38:38 +00:00
mattf 575f6e9b75 Fixed issue with SQL for permissions check 
git-svn-id: svn://192.168.202.10@2319 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-05-13 02:50:35 +00:00
mattf eef591f137 Fixes in the admin web interfaces for QXZ issues 
git-svn-id: svn://192.168.202.10@2295 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-03-07 14:23:25 +00:00
mattf 1f61537f84 Added hopper link to time-on-vdad-all script, issue #825 
git-svn-id: svn://192.168.202.10@2275 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-02-12 04:50:53 +00:00
mattf 9ed706fc41 Added code for on-the-fly language translations display for all admin and reporting scripts 
Changed all single-quote QXZ values to double-quote
Added "change language" page to admin.php

git-svn-id: svn://192.168.202.10@2233 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-12-31 14:49:05 +00:00
mattf 29013f08cf Code cleanup in PHP files for QXZ functions 
Added ADMIN_www_languages.pl script to parse all web files for QXZ phrases and populate DB table www_phrases

git-svn-id: svn://192.168.202.10@2213 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-11-28 14:28:39 +00:00
mattf fdd6f17d22 Fixed issue #801 in vicidial.php 
small fixes in admin.php and real-time report

git-svn-id: svn://192.168.202.10@2190 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-11-16 23:11:42 +00:00
mattf 69a6bfc923 Changed all administrative web interface text to be output through new QXZ function instead of echo, reports are not done yet 
Changed all default VICIdial logos to new logos

git-svn-id: svn://192.168.202.10@2183 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-11-11 11:01:32 +00:00
mattf 1e1caed634 fix for pausecode formatting in real-time report 
git-svn-id: svn://192.168.202.10@2174 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-09-28 14:19:19 +00:00
mattf c455bd9814 Added QXZ function formatting of output to 3 real-time reports 
Added new functions.php QXZ function to echo with padding options

git-svn-id: svn://192.168.202.10@2173 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-09-18 20:57:25 +00:00
mattf 718c0e0345 Added $RS_droppedOFtotal options.php option for the realtime report to allow the drops to be calculated out of Total calls instead of just Answers 
git-svn-id: svn://192.168.202.10@2139 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-06-24 19:33:51 +00:00
mattf 61106230b0 Added MathZDC function to prevent division math with zero as one of the numbers 
Cleaned up vdc_db_query.php mysql logging
Moved date definitions in keepalive script to the top of the script
Changed iax.conf 1.4 and higher: regcontext=iaxregistration

git-svn-id: svn://192.168.202.10@2094 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-04-03 01:05:16 +00:00
mattf e3539915ce Fixed minor admin bugs 
Added Non-Agent API functions: server_refresh, check_phone_number

git-svn-id: svn://192.168.202.10@2072 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-02-14 21:52:59 +00:00
mattf 869a384c46 Fixed a small display bug in the RealTime report when customer phone view is enabled 
git-svn-id: svn://192.168.202.10@2041 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-11-20 20:45:01 +00:00
mattf 446b80719a Added filtering to AGI processes to help prevent DID SQL injection attacks 
Added nanpa filtering log viewing to new NANPA updating process
Fixed span order in vicidial.php
Fixed issue with list webform overrides in agent interface
other small variable filtering fixes

git-svn-id: svn://192.168.202.10@2023 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-09-26 01:27:15 +00:00