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d5d6a24c95430a217ebb2499c0d5eacad4b74849
Commit Graph
54 Commits
Author SHA1 Message Date
mattf d5d6a24c95 added several new features to inbound groups such as agent alerts, custom music-on-hold per group, rankings for agents per inbound group and other options 
git-svn-id: svn://192.168.202.10@689 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-10-22 17:47:00 +00:00
mattf d5cbb66b0e IVR recording script finished to beta, update in MySQL files 
git-svn-id: svn://192.168.202.10@681 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-09-21 15:12:57 +00:00
mattf 9c285633c8 added optional AGC agent transfer log functionality to log all calls going to an agent in a text log file on the web server in the agc directory. vdc_db_query.php, admin.php, database change to system_settings table 
git-svn-id: svn://192.168.202.10@678 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-09-08 14:06:08 +00:00
mattf 8d406bdd67 added status category tally gathering to AST_VDadapt.pl 
added status category tally display to the timeonVDADall display scripts
altered database schema to accomodate the tally of status categories

git-svn-id: svn://192.168.202.10@640 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-06-19 17:44:31 +00:00
mattf e72c3143df Added Status Categories allowing for grouping of statuses and campaign-statuses 
Changed the System Statuses and Campaign Statuses screens to allow modification without deletion.
Added an IE-incompatibilities document

git-svn-id: svn://192.168.202.10@639 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-06-14 06:41:28 +00:00
mattf 00835a2eb6 added ability to modify the vicidial system statuses in admin.php 
added human_answered field to vicidial_statuses and vicidial_campaign statuses
changed method for DROPs calculation in AST_VDadapt.pl
MODIFIED DATABASE, check the upgrade_2.0.4.sql file

git-svn-id: svn://192.168.202.10@630 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-05-30 19:34:27 +00:00
mattf 2e600eac33 added HOME link to admin.php, and associated system_settings field to DB and admin.php 
added welcome.php, default HOME page
added QueueMqtrics report link on REPORTS section of admin.php if QM is enabled

git-svn-id: svn://192.168.202.10@578 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-04-02 16:02:14 +00:00
mattf b6ce7a9bd5 added sipsak display functionality for compatible SIP devices on VICIDIAL login, pause code and logout. 
added sipsak installation instructions to SCRATCH_INSTALL

git-svn-id: svn://192.168.202.10@566 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-03-22 20:38:02 +00:00
mattf 499e620ced added ability to allow agents to login to non-CLOSER campaigns if there are no leads in the hopper 
git-svn-id: svn://192.168.202.10@559 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-03-19 20:28:14 +00:00
mattf acb955540d added disable agent's ability to alter customer data in vicidial.php 
added ability to show agent when their session has been disabled

git-svn-id: svn://192.168.202.10@558 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-03-19 19:56:18 +00:00
mattf 867fa8ca2e fixed error in MySQL create sql file within vicidial_campaigns table. 
git-svn-id: svn://192.168.202.10@543 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-02-28 21:43:03 +00:00
mattf d05c297c59 added queuemetrics_eq_prepend field for optional vicidial_list data prepend to the phone number in ENTERQUEUE events in queue_log 
git-svn-id: svn://192.168.202.10@541 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-02-23 16:12:24 +00:00
mattf c4b0a18a36 changed campaign dial statuses to use dunamic number of statuses, replacing the static dial_status_x fields. Changes to database, admin.php, AST_VDhopper and timeonVDADall scripts 
git-svn-id: svn://192.168.202.10@532 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-02-19 18:33:46 +00:00
mattf c37d747d5a added queuemetrics_log_id field to admin.php and database 
git-svn-id: svn://192.168.202.10@521 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-02-14 17:24:42 +00:00
mattf d5eb05659d Added admin.php and database changes for system_settings and QueueMetrics integration 
git-svn-id: svn://192.168.202.10@518 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-02-12 20:20:35 +00:00
mattf 83faa85551 added vicidial_users option for overriding campaign recording setting for specific users 
git-svn-id: svn://192.168.202.10@509 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-02-06 18:34:12 +00:00
mattf 1798c4ada0 database changes for last commit 
git-svn-id: svn://192.168.202.10@502 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-02-05 21:54:02 +00:00
mattf acd251a402 database optimizations, removing duplicate UNIQUE indexes 
git-svn-id: svn://192.168.202.10@501 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-02-04 14:07:35 +00:00
mattf 701ad98286 added DB and admin parts of agent pause codes 
git-svn-id: svn://192.168.202.10@492 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-02-02 18:49:48 +00:00
mattf 32e71137a6 added new inbound_numbers department display script 
git-svn-id: svn://192.168.202.10@490 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-02-01 22:45:01 +00:00
mattf d6e27cb0f2 VERY IMPORTANT!!! added new note about php.ini memory_limit set to 12M or higher required 
added new access control to each section in admin.php in vicidial_users table, see the upgrade_2.0.3.sql file
updated docs

git-svn-id: svn://192.168.202.10@479 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-01-23 23:06:40 +00:00
mattf 40405167d0 the field user_group was added to the vicidial_log, vicidial_user_log, vicidial_closer_log, vicidial_agent_log and vicidial_callbacks tables and several reports were altered to display this information. 
git-svn-id: svn://192.168.202.10@472 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-01-18 22:12:07 +00:00
mattf 1ebac475bb added auto_alt_dial_statuses field to vicidial_campaigns, and interface for managing it to admin.php campaign modification screen detail view. 
git-svn-id: svn://192.168.202.10@465 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-01-16 17:03:57 +00:00
mattf 7c73ae6b4e first phase of auto_alt_number dialing functionality added, affects vdc_db_query.php, AST_VDauto_dial.pl and several database tables 
git-svn-id: svn://192.168.202.10@464 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-01-15 22:49:01 +00:00
mattf de38042ff3 fixed minor bug in outbound agi-transfer scripts 
added concurrent_transfer option to outbound AGI transfer scripts and admin.php

git-svn-id: svn://192.168.202.10@459 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-01-09 23:09:29 +00:00
mattf 78100097a9 added drop percentage out of Answers for FTC compliance, Affected AST_VDadapt.pl and the timeonVDAD and VDAD stats reports 
git-svn-id: svn://192.168.202.10@436 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-12-15 16:47:38 +00:00
mattf 665ff23648 update of UPGRADE doc and other small changes 
git-svn-id: svn://192.168.202.10@431 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-12-11 22:25:52 +00:00
mattf 26fcdb5346 added user to recording_log table and associated scripts 
added recordings list to user_stats.php page
changed user_stats.php page to use time range for calls list and recordings list

git-svn-id: svn://192.168.202.10@428 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-12-01 16:40:36 +00:00
mattf 3b82c88f4c added lead_id field to recording_log table and through vicidial.php and manager_send.php scripts 
git-svn-id: svn://192.168.202.10@426 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-11-30 21:26:54 +00:00
mattf b43bc261ad small change to ADMIN_adjust_GMTnow script add index to vicidial_list for postal_code 
git-svn-id: svn://192.168.202.10@405 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-11-23 03:47:53 +00:00
mattf 324ac43502 changes to vicidial_postal_codes table and added gmt update to ADMIN_adjust_GMTnow script 
git-svn-id: svn://192.168.202.10@403 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-11-23 03:04:06 +00:00
mattf 18e0914a39 added GMT_USA_zip.txt import into vicidial_postal_codes table in order to allocate USA time zones by zip code where available 
git-svn-id: svn://192.168.202.10@402 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-11-23 00:04:02 +00:00
mattf 0b20e000bf added user group restriction of campaign logins for agents: altered admin.php, vicidial.php and several docs 
git-svn-id: svn://192.168.202.10@400 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-11-22 18:45:10 +00:00
mattf 602d149ac9 first work on balance dialing application: AST_VDauto_dial_FILL.pl 
modified the call_type field of the vicidial_auto_calls table

git-svn-id: svn://192.168.202.10@393 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-11-15 22:30:26 +00:00
mattf 2c1651a278 added mtop instructions to SCRATCH_INSTALL 
added fields to vicidial_auto_calls table to be used for LIVE call Jams tracking
added code in all VDAD transfer AGI scripts to use and update stage field in vicidial_auto_calls

git-svn-id: svn://192.168.202.10@388 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-11-13 19:48:32 +00:00
mattf c17e2795a5 fixed new server_stats table bugs 
added trunk short/fill to AST_timeonVDADall.php

git-svn-id: svn://192.168.202.10@320 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-10-02 20:53:11 +00:00
mattf 2626993838 added vicidial dialing balance items to admin.php and TBT 
modified UPGRADE for 2.0.2 instructions

git-svn-id: svn://192.168.202.10@318 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-10-02 18:41:00 +00:00
mattf 8484b25b7b added more vicidial dialing balance fields to DB (planning stage) 
git-svn-id: svn://192.168.202.10@317 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-09-29 20:55:02 +00:00
mattf 195b702872 added server trunk control SQL tables and fields to sql files 
git-svn-id: svn://192.168.202.10@314 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-09-28 21:56:57 +00:00
mattf 851168d50b added queue_seconds to vicidial_closer_log 
added update of queue_seconds in all inbound and closer AGI scripts
Fixed bug for inbound and closer calls in VDhangup agi script

git-svn-id: svn://192.168.202.10@245 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-09-05 16:49:30 +00:00
mattf b755c506a8 changed adaptive_latest_target_gmt to adaptive_latest_server_time 
added adaptive_dl_diff_target and changed intensity dropdown
added ADMIN_keepalive script for AST_VDadapt.pl
add field for target dial_level difference, -1 would target one agent waiting, +1 would target 1 customer waiting

git-svn-id: svn://192.168.202.10@227 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-08-28 15:53:17 +00:00
mattf ddec2c4130 alpha build of adaptive-predictive dialing 
git-svn-id: svn://192.168.202.10@220 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-08-25 19:48:57 +00:00
mattf 31e20b5ef9 added adaptive_intensity field and continued development of adaptive/predictive dialing 
git-svn-id: svn://192.168.202.10@219 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-08-25 16:07:07 +00:00
mattf 804a71990b added AST_VDauto_dial ready_agents and waiting_calls stats average for one minute with timeonVDADall display 
git-svn-id: svn://192.168.202.10@213 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-08-24 21:53:51 +00:00
mattf 2e9613e8c5 added adaptive_latest_target_gmt field for ADAPT_TAPERED dial method predictive 
modified gmt for phones and servers to allow negative double-digit timezones

git-svn-id: svn://192.168.202.10@211 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-08-24 17:49:32 +00:00
mattf 8b312a1078 added database fields for predictive dialing 
added fields to vicidial/admin.php for predictive dialing control

git-svn-id: svn://192.168.202.10@204 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-08-23 16:15:19 +00:00
mattf 2e9a808218 changed alt_phone to be VARCHAR(12) to allow for Sweden phone numbers 
git-svn-id: svn://192.168.202.10@197 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-08-22 09:06:26 +00:00
mattf 4468b82318 changed phone_number to be VARCHAR(12) to allow for Sweden phone numbers 
git-svn-id: svn://192.168.202.10@196 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-08-22 08:40:07 +00:00
mattf 082367db43 Added ALLFORCE campaign recording option 
git-svn-id: svn://192.168.202.10@194 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-08-21 20:41:48 +00:00
mattf 748c621d98 Added omit_phone_code feature 
fixed logfile name issue in AST_VDauto_dial and remote_agents bin scripts

git-svn-id: svn://192.168.202.10@193 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-08-21 20:16:34 +00:00