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efab4197069306547c0c447aa8125e55b2b5b339
Commit Graph
56 Commits
Author SHA1 Message Date
mattf efab419706 added hopper priority 
added default campaign manual dial list
added description of ASCII report generation scripts to SCRATCH INSTALL doc

git-svn-id: svn://192.168.202.10@700 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-10-31 05:14:39 +00:00
mattf 6829914517 changed CLOSER-type to not require special campaign_id characters 
added 5th and 6th new dial orders
added default list 999

git-svn-id: svn://192.168.202.10@696 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-10-30 02:20:31 +00:00
mattf d5d6a24c95 added several new features to inbound groups such as agent alerts, custom music-on-hold per group, rankings for agents per inbound group and other options 
git-svn-id: svn://192.168.202.10@689 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-10-22 17:47:00 +00:00
mattf d5cbb66b0e IVR recording script finished to beta, update in MySQL files 
git-svn-id: svn://192.168.202.10@681 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-09-21 15:12:57 +00:00
mattf 9c285633c8 added optional AGC agent transfer log functionality to log all calls going to an agent in a text log file on the web server in the agc directory. vdc_db_query.php, admin.php, database change to system_settings table 
git-svn-id: svn://192.168.202.10@678 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-09-08 14:06:08 +00:00
mattf 8d406bdd67 added status category tally gathering to AST_VDadapt.pl 
added status category tally display to the timeonVDADall display scripts
altered database schema to accomodate the tally of status categories

git-svn-id: svn://192.168.202.10@640 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-06-19 17:44:31 +00:00
mattf e72c3143df Added Status Categories allowing for grouping of statuses and campaign-statuses 
Changed the System Statuses and Campaign Statuses screens to allow modification without deletion.
Added an IE-incompatibilities document

git-svn-id: svn://192.168.202.10@639 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-06-14 06:41:28 +00:00
mattf 00835a2eb6 added ability to modify the vicidial system statuses in admin.php 
added human_answered field to vicidial_statuses and vicidial_campaign statuses
changed method for DROPs calculation in AST_VDadapt.pl
MODIFIED DATABASE, check the upgrade_2.0.4.sql file

git-svn-id: svn://192.168.202.10@630 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-05-30 19:34:27 +00:00
mattf 2e600eac33 added HOME link to admin.php, and associated system_settings field to DB and admin.php 
added welcome.php, default HOME page
added QueueMqtrics report link on REPORTS section of admin.php if QM is enabled

git-svn-id: svn://192.168.202.10@578 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-04-02 16:02:14 +00:00
mattf b6ce7a9bd5 added sipsak display functionality for compatible SIP devices on VICIDIAL login, pause code and logout. 
added sipsak installation instructions to SCRATCH_INSTALL

git-svn-id: svn://192.168.202.10@566 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-03-22 20:38:02 +00:00
mattf 499e620ced added ability to allow agents to login to non-CLOSER campaigns if there are no leads in the hopper 
git-svn-id: svn://192.168.202.10@559 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-03-19 20:28:14 +00:00
mattf acb955540d added disable agent's ability to alter customer data in vicidial.php 
added ability to show agent when their session has been disabled

git-svn-id: svn://192.168.202.10@558 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-03-19 19:56:18 +00:00
mattf 867fa8ca2e fixed error in MySQL create sql file within vicidial_campaigns table. 
git-svn-id: svn://192.168.202.10@543 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-02-28 21:43:03 +00:00
mattf d05c297c59 added queuemetrics_eq_prepend field for optional vicidial_list data prepend to the phone number in ENTERQUEUE events in queue_log 
git-svn-id: svn://192.168.202.10@541 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-02-23 16:12:24 +00:00
mattf c4b0a18a36 changed campaign dial statuses to use dunamic number of statuses, replacing the static dial_status_x fields. Changes to database, admin.php, AST_VDhopper and timeonVDADall scripts 
git-svn-id: svn://192.168.202.10@532 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-02-19 18:33:46 +00:00
mattf c37d747d5a added queuemetrics_log_id field to admin.php and database 
git-svn-id: svn://192.168.202.10@521 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-02-14 17:24:42 +00:00
mattf d5eb05659d Added admin.php and database changes for system_settings and QueueMetrics integration 
git-svn-id: svn://192.168.202.10@518 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-02-12 20:20:35 +00:00
mattf 83faa85551 added vicidial_users option for overriding campaign recording setting for specific users 
git-svn-id: svn://192.168.202.10@509 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-02-06 18:34:12 +00:00
mattf 1798c4ada0 database changes for last commit 
git-svn-id: svn://192.168.202.10@502 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-02-05 21:54:02 +00:00
mattf acd251a402 database optimizations, removing duplicate UNIQUE indexes 
git-svn-id: svn://192.168.202.10@501 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-02-04 14:07:35 +00:00
mattf 701ad98286 added DB and admin parts of agent pause codes 
git-svn-id: svn://192.168.202.10@492 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-02-02 18:49:48 +00:00
mattf 32e71137a6 added new inbound_numbers department display script 
git-svn-id: svn://192.168.202.10@490 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-02-01 22:45:01 +00:00
mattf d6e27cb0f2 VERY IMPORTANT!!! added new note about php.ini memory_limit set to 12M or higher required 
added new access control to each section in admin.php in vicidial_users table, see the upgrade_2.0.3.sql file
updated docs

git-svn-id: svn://192.168.202.10@479 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-01-23 23:06:40 +00:00
mattf 40405167d0 the field user_group was added to the vicidial_log, vicidial_user_log, vicidial_closer_log, vicidial_agent_log and vicidial_callbacks tables and several reports were altered to display this information. 
git-svn-id: svn://192.168.202.10@472 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-01-18 22:12:07 +00:00
mattf 1ebac475bb added auto_alt_dial_statuses field to vicidial_campaigns, and interface for managing it to admin.php campaign modification screen detail view. 
git-svn-id: svn://192.168.202.10@465 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-01-16 17:03:57 +00:00
mattf 7c73ae6b4e first phase of auto_alt_number dialing functionality added, affects vdc_db_query.php, AST_VDauto_dial.pl and several database tables 
git-svn-id: svn://192.168.202.10@464 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-01-15 22:49:01 +00:00
mattf de38042ff3 fixed minor bug in outbound agi-transfer scripts 
added concurrent_transfer option to outbound AGI transfer scripts and admin.php

git-svn-id: svn://192.168.202.10@459 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-01-09 23:09:29 +00:00
mattf 78100097a9 added drop percentage out of Answers for FTC compliance, Affected AST_VDadapt.pl and the timeonVDAD and VDAD stats reports 
git-svn-id: svn://192.168.202.10@436 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-12-15 16:47:38 +00:00
mattf 665ff23648 update of UPGRADE doc and other small changes 
git-svn-id: svn://192.168.202.10@431 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-12-11 22:25:52 +00:00
mattf 26fcdb5346 added user to recording_log table and associated scripts 
added recordings list to user_stats.php page
changed user_stats.php page to use time range for calls list and recordings list

git-svn-id: svn://192.168.202.10@428 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-12-01 16:40:36 +00:00
mattf 3b82c88f4c added lead_id field to recording_log table and through vicidial.php and manager_send.php scripts 
git-svn-id: svn://192.168.202.10@426 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-11-30 21:26:54 +00:00
mattf b43bc261ad small change to ADMIN_adjust_GMTnow script add index to vicidial_list for postal_code 
git-svn-id: svn://192.168.202.10@405 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-11-23 03:47:53 +00:00
mattf 324ac43502 changes to vicidial_postal_codes table and added gmt update to ADMIN_adjust_GMTnow script 
git-svn-id: svn://192.168.202.10@403 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-11-23 03:04:06 +00:00
mattf 18e0914a39 added GMT_USA_zip.txt import into vicidial_postal_codes table in order to allocate USA time zones by zip code where available 
git-svn-id: svn://192.168.202.10@402 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-11-23 00:04:02 +00:00
mattf 0b20e000bf added user group restriction of campaign logins for agents: altered admin.php, vicidial.php and several docs 
git-svn-id: svn://192.168.202.10@400 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-11-22 18:45:10 +00:00
mattf 602d149ac9 first work on balance dialing application: AST_VDauto_dial_FILL.pl 
modified the call_type field of the vicidial_auto_calls table

git-svn-id: svn://192.168.202.10@393 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-11-15 22:30:26 +00:00
mattf 2c1651a278 added mtop instructions to SCRATCH_INSTALL 
added fields to vicidial_auto_calls table to be used for LIVE call Jams tracking
added code in all VDAD transfer AGI scripts to use and update stage field in vicidial_auto_calls

git-svn-id: svn://192.168.202.10@388 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-11-13 19:48:32 +00:00
mattf c17e2795a5 fixed new server_stats table bugs 
added trunk short/fill to AST_timeonVDADall.php

git-svn-id: svn://192.168.202.10@320 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-10-02 20:53:11 +00:00
mattf 2626993838 added vicidial dialing balance items to admin.php and TBT 
modified UPGRADE for 2.0.2 instructions

git-svn-id: svn://192.168.202.10@318 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-10-02 18:41:00 +00:00
mattf 8484b25b7b added more vicidial dialing balance fields to DB (planning stage) 
git-svn-id: svn://192.168.202.10@317 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-09-29 20:55:02 +00:00
mattf 195b702872 added server trunk control SQL tables and fields to sql files 
git-svn-id: svn://192.168.202.10@314 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-09-28 21:56:57 +00:00
mattf 851168d50b added queue_seconds to vicidial_closer_log 
added update of queue_seconds in all inbound and closer AGI scripts
Fixed bug for inbound and closer calls in VDhangup agi script

git-svn-id: svn://192.168.202.10@245 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-09-05 16:49:30 +00:00
mattf b755c506a8 changed adaptive_latest_target_gmt to adaptive_latest_server_time 
added adaptive_dl_diff_target and changed intensity dropdown
added ADMIN_keepalive script for AST_VDadapt.pl
add field for target dial_level difference, -1 would target one agent waiting, +1 would target 1 customer waiting

git-svn-id: svn://192.168.202.10@227 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-08-28 15:53:17 +00:00
mattf ddec2c4130 alpha build of adaptive-predictive dialing 
git-svn-id: svn://192.168.202.10@220 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-08-25 19:48:57 +00:00
mattf 31e20b5ef9 added adaptive_intensity field and continued development of adaptive/predictive dialing 
git-svn-id: svn://192.168.202.10@219 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-08-25 16:07:07 +00:00
mattf 804a71990b added AST_VDauto_dial ready_agents and waiting_calls stats average for one minute with timeonVDADall display 
git-svn-id: svn://192.168.202.10@213 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-08-24 21:53:51 +00:00
mattf 2e9613e8c5 added adaptive_latest_target_gmt field for ADAPT_TAPERED dial method predictive 
modified gmt for phones and servers to allow negative double-digit timezones

git-svn-id: svn://192.168.202.10@211 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-08-24 17:49:32 +00:00
mattf 8b312a1078 added database fields for predictive dialing 
added fields to vicidial/admin.php for predictive dialing control

git-svn-id: svn://192.168.202.10@204 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-08-23 16:15:19 +00:00
mattf 2e9a808218 changed alt_phone to be VARCHAR(12) to allow for Sweden phone numbers 
git-svn-id: svn://192.168.202.10@197 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-08-22 09:06:26 +00:00
mattf 4468b82318 changed phone_number to be VARCHAR(12) to allow for Sweden phone numbers 
git-svn-id: svn://192.168.202.10@196 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-08-22 08:40:07 +00:00